Userlike changelog
Userlike changelog
www.userlike.com

Quick Links and additional registration fields (Release on February 11th, 2022)

 

Product update

  

Messenger:

  • You can now add "Quick Links" to your Messenger Board which allow you to link external content, such as FAQs or appointment booking tools.
  • You can now disable the option for contacts to request transcripts.
  • You can now disable the option to ask for contact details when no operator is available.
  • You can now add more fields to the registration mode, such as phone number, company name or customer ID.

Analytics:

  • Additional chatbot KPIS are available.
 

Fix

  

Channels:

  • Audio notifications for new messages are back.

Message Center:

  • The offline inactivity prevention doesn't trigger anymore when the operator replied although the contact went offline in the meantime.