Product update
Messenger:
- You can now add "Quick Links" to your Messenger Board which allow you to link external content, such as FAQs or appointment booking tools.
- You can now disable the option for contacts to request transcripts.
- You can now disable the option to ask for contact details when no operator is available.
- You can now add more fields to the registration mode, such as phone number, company name or customer ID.
Analytics:
- Additional chatbot KPIS are available.
Fix
Channels:
- Audio notifications for new messages are back.
Message Center:
- The offline inactivity prevention doesn't trigger anymore when the operator replied although the contact went offline in the meantime.