Userlike changelog
Userlike changelog
www.userlike.com

Operator overview and new conversation flow (Release on October 22nd, 2021)

 

Product update

  

Messenger:

  • After a conversation ends, contacts are now asked if they want to continue the same conversation or start a new one. If "Continue conversation" is selected, earlier messages are loaded dynamically so that the main focus is on the current conversation session.

Message Center:

  • An operator overview is now available. Operators can therefore see which colleagues are online, away or offline.

  • Selected chat topics are now always displayed at the top and can be cleared with just one click in case the topics are no longer needed.

  • Notes get a pin icon to make it clear how to save them.

  • Live translation can now be enabled for completed and unassigned conversations.

Dashboard:

  • While voice messages could either be enabled or disabled for both operators and contacts, there are now separate options so that you can allow only one party to send/receive voice messages.
 

Fix

  

Messenger:

  • Online operator is displayed in header instead of offline team name.

Message Center:

  • Navigation events are clickable again.