While you could previously only filter by operators, there is now also a filter for unassigned conversations.
An overview is now available for the operator status, which shows how much time a certain operator was online, absent or logged out in total, or had full slots.
- System emails have been revised. The format was made more consistent and Userlike's branding was made more subtle.
- Version 2 of our JSON API was published
- Unread message counter synchs properly when no feedback form is active
- System messages displayed in operator's profile language
- Resumed WhatsApp conversations stay with operator when operator is online and available
- Media messages delivered via Facebook Channel