- After a conversation ends, contacts are now asked if they want to continue the same conversation or start a new one. If "Continue conversation" is selected, earlier messages are loaded dynamically so that the main focus is on the current conversation session.
An operator overview is now available. Operators can therefore see which colleagues are online, away or offline.
Selected chat topics are now always displayed at the top and can be cleared with just one click in case the topics are no longer needed.
Notes get a pin icon to make it clear how to save them.
Live translation can now be enabled for completed and unassigned conversations.
- While voice messages could either be enabled or disabled for both operators and contacts, there are now separate options so that you can allow only one party to send/receive voice messages.
- Online operator is displayed in header instead of offline team name.
- Navigation events are clickable again.