Userlike changelog Userlike changelog

What's new: Transcript Customization, Chat Storage Management and more


We've introduced some new features due to popular demand!

Our customers on our premium products are now able to customize their transcript emails sent to their Webvisitors, instead of receiving a set reply provided by us. Customers will be able to set the subject, greeting, body and close of emails that are sent out with chat transcripts. The new text editing options can be found in the widget configuration under Wording and the Transcript selection.

We've also added the ability for these customers to set a time for chats and offline messages to be stored before they are deleted from the Userlike system automatically. Now the option to delete stored data can be enabled and a timeframe between 1 and 36 months can be set. This option can be found in the Userlike Dashboard by selecting Company, then settings.

What's more, we've added a tutorial to help those using Content Security Policy on their websites. If CSP is used on a website, we provide a couple rules that can be used to allow Userlike to function while maintaining your security settings. Find our tutorial here.

We wanted to improve Userlike's functionality for customers with Single Page Application websites. Now operators are able to see updated URLs in the customer information within the Chat Panel as they navigate to different areas of your SPA site. This is also extremely helpful for those that set Chat Goals as this data can now be captured on your website.

It's not always easy to make things smarter while keeping them simple, but we've done just that with our new Notification options. Not only have we put all of these settings in one place to make things easier for our customers, but made sophisticated notification setups simple to create.

Customers can subscribe to the notification channels of their choosing, and select exactly which channels are needed, be it browser, email, or audio notifications.

There's more! It's now possible to decide which operator receives which notifications, which widgets trigger browser or email notifications, and choose which widgets trigger add-on events. This means that every addon doesn't need to be attached to every widget. Check out the new notification options in your widget and operator configurations!

Here are some more features we thought our customers would be interested in:

-JIRA Integration: We are now offering a JIRA Addon to offer more ways to help webvisitors. Find our tutorial here.

-A true Chatbot Tutorial: We are now offering a concrete guide on how to set up a chat bot with Userlike. Check it out here.

-Proactive mode options: We know some customers want to keep their mobile site visible for their customers, so now it's possible to proactively offer a chat on a desktop site, and choose either to enable or disable proactive mode on a mobile site.

-Profanity filter: You can now disable your widgets profanity filter if you have certain subjects that need a more colorful approach.

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