Passive Connect is a great feature for preventing clutter in the Chat Panel. By enabling it, web visitors must first enter text and send a message before a Chat is connected to an Operator.
Until now, a Welcome Message wasn't sent to your customers when using Passive Connect, but now you can enable Passive Connect to control incoming chats and include a pre-defined message to chatters.
If you're interested in enabling Passive Connect, you can do so in your Widget configuration under Chat > Behavior near the top of the page. After enabling this feature, head to the Wording tab, then select "Chat". You'll be able to customize your Welcome Message here.
After making changes to your Widget, be sure to update your settings at the bottom of the page, then get back to helping your customers!