Syngency changelog
Syngency changelog
syngency.com

Agent Commissions

 

New

 

 

For agencies that offer their agents a percentage commission of each booking, Syngency can now track these commissions and provide a report of amounts owed to each agent.

First, set the agent's commission percentage in the Account tab of the Users window:

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The default is N/A, which means that commissions are not tracked for this agent.

You can then set it to the percentage commission of the agency commission that the agent should be receiving:

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For example, if the gross fees from a booking are $1000, and the agency commission percentage is 20%, then the agency commission amount will be $200, and the agent's commission for this booking will be $20 (10% of $200).

You can then open the new Agent Commissions report:

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Which will show Booking Fee, Agency Commission, and Agent Commission totals across a specific timeframe:

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Clicking on an agent's row will display a full listing of bookings which make up that amount:

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Updates to booking Fees and Expenses

 

Improvement

 

New

 

 

We've added some useful new elements and features to the Fees and Expenses sections of talent booking tabs.

Talent commission columns in Fees table

In addition to agency fees charged to the client, the Fees table now displays any commissions charged to the talent also.

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In due course, this will allow you to set individual commission rates for each individual line item (as you do currently with agency fees), rather than for the booking as a whole.

Reimburse column in Expenses table

If an expense is set as "Reimbursed" in the Expense window:

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It will now display as a check mark in the Expense table's new Reimburse column:

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So you can quickly see at a glance which expenses should be reimbursed to the talent.

Expense Attachments

You can now upload attachments to the Expenses window, to store any receipts or related documents with the expense:

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Expenses with attachments will display an icon in the Attachments column of the Expenses table:

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So you can see at a glance which expenses have attachments uploaded.

Coming soon!

This paves the way for talent to be able to submit their own reimbursable expenses (together with an attachment, such as a receipt) directly from the Syngency mobile app.

QuickBooks Classes

 

New

 

 

If you integrate Syngency with QuickBooks, you can now assign either Office or Division names to Invoice and Bill line items in QuickBooks as Classes:

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The Office selected for the booking, or the Division the talent was added from, will be set as a Class for each line item on either the Invoice or the Bill:

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New active incident page

 

New

 

 

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We've now launched a new active incident page, which will be displayed whenever there is a critical issue preventing our customers from accessing the Syngency platform.

This page will provide links to our Status Page , as well as connecting customers to our support team via email and Intercom.

We always want to ensure there is complete transparency when technical issues occur, and this is now the first point of contact for our customers whenever there are infrastructure issues.

Updated talent booking tab

 

Improvement

 

 

We've made some noticeable improvements to each talent tab in your Booking screen.

The fields previously located in the talent Settings window have now moved to the top of the page, along with the field for their booking notes.

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Schedules, Fees, Expenses, and Attachments are all displayed below that, as normal.

This should make it much easier to check talent commission percentages, payment information, and any important details they should be sent.

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Talent expense categories

 

New

 

 

Talent expenses can now be assigned to a category:

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Just select the category when creating or updating the expense:

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You can then filter by that category in the Talent Expenses report:

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Manage talent expense category types from Settings > Types > Expenses:

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Moved talent social accounts to "Social Media" tab

 

Improvement

 

 

Talent social media accounts have now been moved from the Contacts tab of their profile, to a new Social Media tab directly underneath it.

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Now you can manage all of their social accounts on one page, and they are no longer cluttered amongst their other contact information.

Use any number of days for Payment Terms

 

Improvement

 

 

Previously, the Payment Terms for contacts and bookings were restricted to a defined list of options.

This has been changed so you can now enter any number of days for the payment term:

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Talent Uploads in Bookings

 

New

 

 

For any circumstances where agents require either a voucher, receipt, or waiver form to be completed and uploaded for a booking, they can now enable talent uploads in that booking.

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Talent will then see the Upload option available in their Syngency Mobile booking screen, and can upload the required documents.

These will then appear in the Attachments tab of the booking, with the name of each talent it was uploaded by:

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Invoice Splits

 

New

 

 

The latest in a string of long-awaited features is finally here – introducing Invoice Splits.

You can now create up to six invoices per booking, and divide the gross amount between them.

Under Details > Invoice in the booking, select the number of invoices the booking should be split across:

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Either as percentages:

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Or as fixed amounts:

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The dropdown in the Invoice tab switches between each invoice:

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And updates the Amount Due for each invoice split:

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Read more about using invoice splits in your bookings here.