Syngency changelog
Syngency changelog
syngency.com

Improved Report CSVs

 

Improvement

  

CSV exports from Reports are now greatly improved:

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With the CSV file matching the table headings and layout of the report:

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Custom Email Templates

 

New

  

You can now create any number of custom email templates to use when you are sending emails, invoices, deal memos, or quotes.

Custom templates are included in your list of templates under Settings > Templates

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And can be used when sending emails from Syngency:

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Quickly populating pre-written content for your email:

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Find out more about creating and using custom email templates.

Gallery file editing now available for new uploads

 

Fix

  

Previously when a new media file was uploaded to a gallery, clicking on it would open the file in its lightbox modal, but wouldn't display the file editing controls which are usually displayed when previewing gallery files:

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This has been fixed now, so all new uploads will display the file editing controls in the lightbox.

Appearance Age

 

New

  

In addition to searching for talent by their actual age (based on their date of birth), you can now also set an "Appearance Age" range in the Appearance tab of their profile, and search on that:

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Searching by appearance age will display any talent whose appearance age range intersects with the age range you are searching for: CleanShot 2021-10-12 at 14.33.26.png

Reassign divisions prior to deleting

 

Improvement

 

 

When deleting divisions from Settings > Types > Divisions, you can now select another division to reassign any related bookings, packages, or talent to, prior to deleting the division:

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The same applies when removing talent from a division – you can select a different division for any related bookings or packages to be reassigned to:

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Agent Commissions

 

New

 

 

For agencies that offer their agents a percentage commission of each booking, Syngency can now track these commissions and provide a report of amounts owed to each agent.

First, set the agent's commission percentage in the Account tab of the Users window:

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The default is N/A, which means that commissions are not tracked for this agent.

You can then set it to the percentage commission of the agency commission that the agent should be receiving:

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For example, if the gross fees from a booking are $1000, and the agency commission percentage is 20%, then the agency commission amount will be $200, and the agent's commission for this booking will be $20 (10% of $200).

You can then open the new Agent Commissions report:

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Which will show Booking Fee, Agency Commission, and Agent Commission totals across a specific timeframe:

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Clicking on an agent's row will display a full listing of bookings which make up that amount:

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Updates to booking Fees and Expenses

 

Improvement

 

New

 

 

We've added some useful new elements and features to the Fees and Expenses sections of talent booking tabs.

Talent commission columns in Fees table

In addition to agency fees charged to the client, the Fees table now displays any commissions charged to the talent also.

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In due course, this will allow you to set individual commission rates for each individual line item (as you do currently with agency fees), rather than for the booking as a whole.

Reimburse column in Expenses table

If an expense is set as "Reimbursed" in the Expense window:

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It will now display as a check mark in the Expense table's new Reimburse column:

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So you can quickly see at a glance which expenses should be reimbursed to the talent.

Expense Attachments

You can now upload attachments to the Expenses window, to store any receipts or related documents with the expense:

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Expenses with attachments will display an icon in the Attachments column of the Expenses table:

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So you can see at a glance which expenses have attachments uploaded.

Coming soon!

This paves the way for talent to be able to submit their own reimbursable expenses (together with an attachment, such as a receipt) directly from the Syngency mobile app.

QuickBooks Classes

 

New

 

 

If you integrate Syngency with QuickBooks, you can now assign either Office or Division names to Invoice and Bill line items in QuickBooks as Classes:

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The Office selected for the booking, or the Division the talent was added from, will be set as a Class for each line item on either the Invoice or the Bill:

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New active incident page

 

New

 

 

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We've now launched a new active incident page, which will be displayed whenever there is a critical issue preventing our customers from accessing the Syngency platform.

This page will provide links to our Status Page , as well as connecting customers to our support team via email and Intercom.

We always want to ensure there is complete transparency when technical issues occur, and this is now the first point of contact for our customers whenever there are infrastructure issues.

Updated talent booking tab

 

Improvement

 

 

We've made some noticeable improvements to each talent tab in your Booking screen.

The fields previously located in the talent Settings window have now moved to the top of the page, along with the field for their booking notes.

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Schedules, Fees, Expenses, and Attachments are all displayed below that, as normal.

This should make it much easier to check talent commission percentages, payment information, and any important details they should be sent.

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