Default billing codes for talent

If you use Syngency's accounting integration with QuickBooks or Xero, you likely also use Billing Codes to override the account codes used in your invoices.

Often you will have specific billing codes for certain talent (based on their division, or the type of talent), and you can now set a default billing code to be used when adding fees for that talent in a booking.

First, set the default billing code in the Accounts tab of the talent's profile.

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Then each time you add a new fee for the talent in a booking, the default billing code will be pre-selected in the Fees modal:

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Autosave Message field details in Booking > Email Talent.

How many times have you finished entering the perfect message to send to your talent from a booking, only to realize that you need to change one thing last-minute?

You click out of the window, make the changes, and realize that your carefully-crafted email message has now disappeared!

It can be frustrating when this happens too often – so we have added instant-autosave to the Message field.

Now, any time you enter new details, they are automatically saved and remain there until you send your talent email.

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Auto-complete for Talent and Contact addresses

Syngency is now using the Google Places API to provide full auto-completion for contact names and addresses. This makes entering the correct details for your contacts quick and easy:


If the additional details are available, the API will also populate the Phone and Website fields for the contact.

Auto-completion is available for all talent address contacts:


Secure your Syngency account with 2FA

We now provide an additional layer of security for your – and your agency's – Syngency account. Two-Factor Authentication with Authy is now available for all Syngency users.

For more information on 2FA, and how it can ensure maximum security for your agency and its data, read our help article here.

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Sortable divisions in talent profile

You can now change the preferred order of the divisions your talent are assigned to, by simply drag/dropping them in the Divisions tab of their profile.


If a new division is moved to the beginning, it will become the default division for the talent – used in searches or packages if a division hasn't been selected.

SEO fields for Division types

Division types now features two additional fields, SEO Title and SEO Description, which can be used to improve your website's SEO performance on division pages.

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These are available in Liquid templates as division.meta_title and division.meta_description, but also populate the Master template as meta_title and meta_description when on a division page.

New message template and payment links for invoice emails

The Email PDF modal in bookings has received a quick update, with a rich-text editor for the Message field, accompanied by a new Invoice Message template.

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Now the message included with your invoices and booking confirmations can now include any formatting you wish – even a payment link or button for your clients to make payment using a payment gateway of your choice.

The Invoice Message template is editable from Settings > Templates, with all of the same Liquid objects and parameters available to the Booking Invoice and Booking Confirmation templates.

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Send talent portal invites en masse

Previously talent portal accounts could only be activated one-by-one from talent profiles, but you can now activate talent portal accounts and send email invites en masse from Settings > Talent Portal.

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Much like the Send Email modal, account invites can be sent to individual talent, entire groups, divisions, or offices.

Any talent with existing active accounts will not be sent an additional invite, so you can send to divisions, groups, or offices as often as needed, without active talent receiving duplicate invites.

Talent availability search

A new Availability parameter has been added to the talent search options:

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This will return all talent who are available (no booking schedules or book outs) between two dates.

Charge amounts, and changes to inclusive fees

July brings some major changes under the hood, with several improvements to the ways Syngency handles charges (such as agency fees) and inclusive fees.

Charge Amounts

Most noticeable are the changes to the Fees window. We have simplified the layout, removing the often-confusing Full Amount Paid To Talent option.

This was typically used when a flat agency fee was being charged, rather than a percentage.

Replacing it is a dropdown next to the agency fee (or other booking fee) where you can select either a percentage (%) or fixed amount ($):

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You can also use fixed amounts for talent commissions:

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Inclusive Fees

Previously when you selected the Inclusive option for a fee, Syngency would adjust it to an amount which – when added to the amount of the charge percentage – would equal the original amount.

However, this functionality only supported the inclusion of one charge type (typically the Agency Fee), and in many cases, agencies require sales taxes and other charges to be included in the "inclusive" calculation.

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You can now set a charge type under Fees & Taxes to be Included in "Inclusive" fees. Your primary "agency fee" is included by default, but you can now set this option for any sales taxes or additional charges you wish, and they will be factored into the "inclusive" calculation for any bookings which use it.

Please contact the support team via Intercom if you have any questions on the above, or would like some assistance with your inclusive fee settings.