Alert for booking schedules with different statuses

If you have a number of different schedules for each talent in a booking, and one of them has been set to a different status than the others, you will now see an "alert" icon appear next to their name in the booking sidebar:

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This may be common, when someone has been sent their booking details, and has accepted one call time, but declined another:

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Alternatively, if a schedule was previously sent to a talent, but a new one has since been added, but not sent to them:

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In both cases, Syngency will display the alert icon in the sidebar, signifying that the schedule requires attention, and possible clarification with the talent.

This will make it much easier to identify inconsistencies in schedules, responses, and any tasks which need to be actioned.

Set default Start & End time

You can now set a default Start and End time under Settings > Language & Region.

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These will then be used as the default Start and End time for any schedules you add in Syngency:

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Improved accept/decline switches for booking responses

We have improved the booking response form for talent to accept or decline the call times which they can attend:

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Clear Accepted and Decline switches have replaced the checkboxes that featured previously.


Email template buttons

In the booking details email sent to talent, you have the option of adding either a single button like this:

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which will then allow the talent to change their selection, and add an optional message for their agent.

Or separate buttons:

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which will automatically accept or decline all the schedules sent.

Contact the Syngency support team on Intercom if you would like your booking details email template customised with your preference.

Booking Quotes

A major new addition to Syngency Bookings is here!

You can now create Quotes as part of your booking, and send them to clients for approval prior to starting the booking process.

The new Quotes tab can be found in the Documents section of the booking menu:

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Where you can find the list of Quotes you have created for this booking:

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Clicking on a quote, or clicking New Quote will open the quote editor modal:

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Once you have created your quote, the dropdown menu to the right offers the same options you currently have for viewing and emailing Invoices and Booking Confirmations, as well as the ability to duplicate existing Quotes:

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Once a Quote has been sent to a client, it will have a Pending status, until it is approved by the client, and marked Approved:

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Updates to Reports

Reports have had various improvements made.

  • PDFs now default to a landscape page orientation, for better column spacing and readability.
  • Default PDF report is now Source Sans Pro, which offers greater readability at smaller font sizes.
  • Payroll bookings & advances are now displayed in the Talent Statement report.
  • Added a new "Client Zero Activity" report, which shows a list of contacts with no activity during a specified date range, as well as the date of last activity.
  • "Talent Unpaid Expenses" report has been changed to a general "Talent Expenses" report – which you can select whether to show All, Paid, or Outstanding expenses.

Removing "TBC" checkboxes

In an ongoing effort to keep Syngency's design lightweight and intuitive, we have removed the TBC checkboxes next to time fields in Booking, Bookout, and Schedule windows:

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Instead, the booking, bookout, or schedule will default to TBC if no times are entered.

Export and email Resume PDFs

Talent resumes can now be exported and emailed as PDFs. Just click the dropdown menu in the top-right corner of the Resume panel, and select either Export PDF or Email PDF.

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We've also added a new Website field to the Resume editor, so you can link to an IMDB page or website associated with the production:

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Default Status options for Xero Invoices, Bills, and Credit Notes

Previously you could only select a single option to set the default status of Invoices, Bills, and Credit Notes created in Xero.

We have now added a Default Status option to each of the Invoice, Bill, and Credit Note sections in Settings > Xero, so you can choose which status is applied to each entity when it is created.

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For instance, you may want to have Invoices set to Approved, with Bills and Credit Notes set to Draft. The new options allow greater flexibility depending on your preferred workflow.

Mother Agency Commission splits in Xero Bills

Syngency will now split mother agency commissions in Xero bills for any talent assigned to a mother agency.

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The generated bill in Xero, will then have two commission lines, split between the standard agency commission, and the mother agency commission.

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You can select which Xero account the Mother Agency Commission split is coded to, under Settings > Xero > Bills

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Birthdays in talent and schedule charts

Talent birthdays now appear in their individual charts, as well as the main Schedules chart:

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Clicking on a birthday will open the talent's profile.