Intercom integration

Improvement

You can now embed single and NPS questions into your Intercom messages and emails and have answers integrated into respondents' Intercom profiles. Have a look at our refreshed integration page here.

What to expect in upcoming weeks

Coming up next

Soon you can expect quite a few updates:

  • Revamped lead alert and visitor profile page.
  • Question templates for new survey types.
  • Recording answers to multiple Google Analytics trackers.
  • Geckoboard integration.
  • Option to survey visitors multiple times with the same survey (!).
  • JavaScript API.
  • Feedback widget reporting and Slack integration.
  • Ability to run multiple surveys on the same page with different triggers (!).

If you feel like there is something missing here, we would love to hear your feedback - your requests are far more important than our ideas.

New survey types already available!

New

If by any chance you missed our latest update, here's a reminder. From some time now you are able to gather website feedback and customer insights with 5 different tools available in your Survicate account:

  • Targeted surveys - your most advanced tool to actively survey website visitors;
  • Feedback widget - so far available as an add-on, will soon get a huge makeover;
  • Full page surveys - now you can send anyone to a survey page that is easy to fill out and get high response rates.
  • NPS email surveys - add an NPS question to emails to measure attitude towards your brand.
  • One-Click email surveys - ask a simple question in your emails to make it super easy for your customer to respond + add follow-up questions to get into details of their choice.

To check those new products out, just press '+' button on your dashboard.

We would love to hear your feedback regarding recent changes and any ideas on how to improve our services to bring you more value - just give us a shout on our chat. 

Thumbs up for Survicate!

Other

Last winter we have been named a High Performer in G2 Crowd Survey Report. Please support our efforts to maintain this rating by reviewing Survicate here. We had the highest ratings in terms of quality of support, which was super rewarding for us, and we really hope we deserved to repeat that this year. Thank you!

Email one-click surveys

Coming up next

In few days we will be releasing a possibility to create a survey you can email to your customers. They will be able to answer the first question inside your email with a single click, and then will be redirected to a landing page with follow-up questions, calls to action and/or a 'thank you' message. Please drop us a line to share your thoughts about this feature.

Mobile preview width

Improvement

We have improved the preview of your mobile survey - now it better resembles how the survey will look like on your mobile in vertical view.

Form placeholder position on click

Improvement

When filling out a contact form, now a placeholder will move above a field border on field click - previously it was happening when a visitor started typing.

Create cookie - step in logic

New

You can now create additional cookies for your visitors as a step in your survey logic - different cookies for different answers. This new step allows to set up a cookie name, value, expiration time and next step.

Submit button for single choice question

Improvement

We have removed Submit button from single choice (radio) question initial appearance - answers can be submitted with a single click. It does appear if a visitor chooses an answer with additional comment enabled. 

Lead alert - 'reply to' address

Improvement

Now, when getting a Lead Alert to your inbox, you can reply directly to your new contact. If you are not familiar with the lead alert concept, you can read more here.

TL;DR - you can choose to receive notifications to your inbox, every time someone fills out your contact form. The email contains new contact's details as well as a link to his profile.

No published changelogs yet.

Surely Survicate will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree