🔥 You can now visit Intercom user profiles straight from Survicate and get a timestamp of the last survey response in Intercom.
Here's what's new in the Survicate ➕ Intercom integration:
1️⃣ If your survey has an open-ended (text) question, and the respondent answers it, you can jump to the respondent's Intercom user profile straight from Survicate.
To use this feature, head over to Aswers from the main dashboard, find the right text response and click the View Intercom profile button.
2️⃣ You can send a date of the last survey response to Intercom user profiles and company profiles as an attribute.
To use this feature, please reauthorize the Intercom integration in the Integrations tab in Survicate.
These are the names of the date attributes Survicate sends to Intercom:
survicate_last_response_date for user profiles
company_survicate_last_response_date for company profiles
🚀 These minor yet potent improvements make the Survicate and Integration integration even slicker! Here's how you can use them:
- View Intercom user profiles and get a full picture of the user experience.
- Detect how customer feedback relates to the rest of the customer experience.
- Use timestamps of survey responses to trigger automated outbound communication in Intercom (emails or in-app messages).