Introducing the new Email and Web Survey Builders!

🚅 Create email and web surveys 40x faster (yes, we’ve measured it!)

🌟 So what makes the new Email and Web Survey Builders better?

  • You need 30% fewer clicks to launch a survey from scratch
  • You need 50% fewer clicks to connect a question to an integration
  • You have 125% more UI space dedicated to the preview of your survey alone
  • You need 50% fewer clicks to create your custom survey theme
  • You can choose from two new email-embedded templates for 4 question types
  • You can preview a question type before adding it
  • You can connect integrations right when creating a survey
  • And more!

💁‍♂️ Want to make the most out of the new builders?

See the complete step-by-step guides and videos in these blog posts:

🌐 Learn More About The New Web Survey Builder
📧 Learn More About The New Email Survey Builder

👇 Got questions or feedback?
Chat with us in the lower right-hand corner of your screen.

📥 See latest NPS scores and other survey responses in Intercom Inbox

To all Intercom users out there: Say hello 👋 to the Survicate Inbox App for Intercom. The Inbox App is a new feature built right into the existing Survicate - Intercom integration. It lets you:
  • See the most recent NPS score and other survey responses in Intercom Inbox to monitor customer health score
  • Go to the respondent's profile in Survicate straight from Intercom
  • View users' latest survey responses to get a better understanding of their issues
  • Identify users at risk of churn
  • Go to Survicate directly from Intercom to view other survey responses and spot patterns

resized_Intercom_inbox_app copy.jpg

🔌 To enable the feature:
  1. Once in Intercom, go to Inbox on the left-hand side.
  2. Open an Intercom conversation, preferably with a user who answered your surveys in the past.
  3. Click on Customize in the upper right-hand corner, select Add more and pick Survicate Surveys from the list.
  4. Wait until the app has loaded. Then click on Done.


We hope you like this wee improvement to the Survicate and Intercom integration! Stay tuned, major stuff coming up soon. 😎

Page redirect with delay is now part of page redirect

🔧 When creating a survey, you can choose from over 15 question and action types. One of the action types is redirecting people to an URL of your choice.

We've recently made a minor UI change regarding the page redirect action. This change affects Website and Email (link) surveys.

Before: Page Redirect and Page Redirect with delay were two separate action types. You would select them separately when creating a survey: download.png

Now: Page Redirect with delay is now part of Page Redirect. To use it, simply pick Page Redirect from the list of action types and type a delay value under Redirect after, if you need it. pageredirect.gif

🔥Stay tuned as we share with you the bigger updates very soon!

Email notifications are now sent seamlessly

🔧 📬 We've fixed the way email notifications are sent after a survey is submitted in full. Let us say thanks to everyone who has brought this to our attention and we hope you like the improvement!

Before: In order for Survicate to send an email notification after a survey was submitted in full, the respondent had to remain on the thank you message for at least 5 seconds without closing it. Only then would an admin receive the email notification to say their survey has a new response.

⏱️ Now: We're sending email notifications instantly, right after the user responds to the last question. The user can close the survey right away without even seeing the thank you message, and we'll still send the email notification.

🔌 To enable email notifications, find the right survey on the main dashboard, hover over it, click on Edit, head over to Settings at the top, scroll down and select Email notifications.

Stay tuned as we roll out more new features and improvements very soon!

Jump to Intercom user profiles right from Survicate and more!

🔥 You can now visit Intercom user profiles straight from Survicate and get a timestamp of the last survey response in Intercom.

Here's what's new in the Survicate ➕ Intercom integration:

1️⃣ If your survey has an open-ended (text) question, and the respondent answers it, you can jump to the respondent's Intercom user profile straight from Survicate.

To use this feature, head over to Aswers from the main dashboard, find the right text response and click the View Intercom profile button.

Intercom profile.gif

2️⃣ You can send a date of the last survey response to Intercom user profiles and company profiles as an attribute.

response date.png

To use this feature, please reauthorize the Intercom integration in the Integrations tab in Survicate.


These are the names of the date attributes Survicate sends to Intercom:
survicate_last_response_date for user profiles
company_survicate_last_response_date for company profiles

🚀 These minor yet potent improvements make the Survicate and Integration integration even slicker! Here's how you can use them:

  • View Intercom user profiles and get a full picture of the user experience.
  • Detect how customer feedback relates to the rest of the customer experience.
  • Use timestamps of survey responses to trigger automated outbound communication in Intercom (emails or in-app messages).

🎥 Get FullStory enterprise for free! Survicate has now a native, free, no coding required integration with FullStory.

🎉 We're introducing a new, improved Survicate and FullStory integration. You can set it up in one quick click, and it’s free!

💰 And there’s a special offer on FullStory for Survicate users. Get free access to FullStory enterprise account for 30 days which means 150,000 sessions of data you get for free!

📹 The new integration between Survicate and FullStory lets you:

  • Watch session recordings associated with the corresponding survey responses.
  • Send survey responses to FullStory as events and use them as filters.
  • Conveniently access users' latest survey responses from FullStory user profiles.

✅ Survicate works with all key FullStory products such as Conversion by FullStory, Heatmaps, FullStory session recordings as well as FullStory events and user profiles.

With Survicate and FullStory working together, you’ll be able to:

  • Detect how NPS scores affect conversion rates
  • Create segments of users at risk of churn so you can prevent it
  • Trigger in-product or website surveys when users perform a specific action
  • Speed up resolution time by seeing for yourself what users experienced
  • Visualize what’s the experience like for happy customers and unhappy ones
  • And more!

🔌 To enable the integration, head over to ⚙️Integrations in the upper right corner of the Survicate panel, find FullStory on the list and click enable.

See our support article for more information on how the integration works.

🚀 Send survey responses to ActiveCampaign without leaving AC

🎉 We're introducing a Survicate & ActiveCampaign native app. You can now set up the Survicate integration without leaving ActiveCampaign!

🎁 Survicate is one of the very first tools to be featured in ActiveCampaign’s native app ecosystem. And here’s what it’s in it for you!

Before: You could only integrate ActiveCampaign with Survicate through a direct integration. You would set it up from the Survicate panel.
Now: Apart from the old method, you can also use a brand new native app integration which is a simplified version of the integration. It lets you:

• Log in to your Survicate account and connect the integration directly inside ActiveCampaign
• Access a list of Survicate surveys from within ActiveCampaign
• Set up your standard and custom field mapping for your survey responses
○ Send survey responses to the ActiveCampaign contact record and contact fields
• Create new contacts or update existing ones based on survey responses right inside AC


💰And there’s more. Survicate users can now get a special offer on ActiveCampaign! Sign up to secure up to $5,000 USD worth of free discounts and services, including a 2nd-month free offer of ActiveCampaign.

Email notifications improved

📬 From today, you can trigger email notifications based on two events.

Before: Email notifications were only sent if a survey was completed in full.
Now: You can receive email notifications when a survey is completed in full or when the Contact Form question is submitted, or both.
Benefit: You have the freedom to choose when to receive email notifications and can follow up with new leads easily.
Coming up soon: Sending email notifications when a specific survey answer is given or when the respondent has specific attributes. 🔥

To use this feature, head over to Survey settings and click on Email notifications at the bottom.


⚒️ We're constantly working to improve your Survicate experience, so stay tuned!

Match Salesforce objects by email

☁️☁️ From today, Salesforce integration users can match objects by email.

Before: Until today, you were only able to send survey responses to a Salesforce object if you knew its unique object ID.
Now: You can send survey responses to Salesforce objects (Contacts, Opportunities, Leads) based on the email field.
Benefit: You can map survey data to multiple Salesforce objects at once.

🚀 This minor yet potent improvement makes the Survicate & Salesforce integration even slicker! Read more on the integration here.

Restart a website survey immediately after its completion

Since today you can keep on displaying your website survey to visitors who have already completed it and let them take it multiple times. You will find it useful when collecting continuous feedback about particular parts of your app or marketing communication.

To turn it on, go to your survey settings and choose Repeat > Instantly option in the 'How often should this survey be displayed?' section.