Improved Drip integration

Drip - Survicate integration allows you to update Drip subscriber profiles with survey responses, so you'll be able to create automated campaigns based on Survicate data or segment your email audience more effectively. And now you can set it up in a few quick clicks.

The integration allows you to:

  • send survey answers to Drip as specific contact fields, tags, and events,
  • choose or create new contact fields and tags in Drip right from the Survicate panel,
  • generate new leads in Drip based on ‘Contact Form’ survey submissions, and assign them to email campaigns of your choice,
  • test the integration with the ‘Send sample data’ button,
  • save responses in Drip in real time – even if a user doesn’t complete the entire survey, we’ll still send the responses they do give.

To enable the Drip integration, head over to Settings > Integrations, choose Drip from the list, and provide the credentials of your Drip account.

Read more about Survicate – Drip integration in our Help Center article.

12.png Setup of Survicate - Drip integration

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Sending responses to Drip as contact fields

8.png Sample subscriber profile in Drip enriched with the Survicate data

Survicate - Zapier integration goes live!

Survicate has become an official Zapier Partner, and we couldn't be happier about the new possibilities it brings. As of today, our Zapier integration is available to all users. This means that you can now connect Survicate with +1,000 apps and automate your day-to-day tasks.

Zapier is an easy automation tool for busy people. It lets you set up automated workflows called 'Zaps' that pass info between two or more apps – without any coding. All this means that you can connect Survicate with +1,000 apps, including Customer.io, HelpScout, Pipedrive, SharpSpring, FreshSales, Zendesk, to name a few.

Automatically send new Survicate survey results to your email list, CRM, or wherever else as soon as they come in; or create new feedback notes in Feedback Hub from predefined sources, like Social Media channels, communication apps, and more.

Here are a few Zap templates that you can enable with just a click of a button:

1. Create Zendesk tickets from new Survicate survey responses

2. Create new Jira Service Desk requests from Survicate responses

3. Create or update customer profiles in Customer.io from new Survicate responses

4. Update Pipedrive contacts with their Survicate survey responses

5. Create Trello cards from new Survicate survey responses

6. Create new HelpScout conversations from Survicate survey responses

7. Create Survicate Feedback Hub notes from new starred Slack messages

8. Create Survicate Feedback Hub notes from new mentions on Twitter

To discover more possible integrations, visit Survicate page in Zapier catalog, or read our Help Documentation.

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Notifications for Feedback Button

Receive email notifications for every new Feedback Button response, or forward feedback to another channel of your choice, e.g., Slack or Zendesk.

Each notification contains both sentiment and text answer, plus an exact time and URL of the page from which the response was submitted.

When a respondent provides an email address, you will be able to reply to the feedback straight from the email inbox.

Screen Shot 2019-10-16 at 2.17.22 PM.png Feedback notifications settings in Survicate panel

Screen Shot 2019-10-16 at 2.23.22 PM.png Example of Feedback Hub notification

Score Over Time

You're now able to measure your website or app performance over-time. Launch Feedback Button to track overall sentiment through the chosen time period.

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View survey responses in Intercom conversations

You can now gain more insights into your users' survey responses – right from Intercom chat!

So far, you could start a new Intercom conversation upon receiving a text answer in your survey. Now with this feature enabled, you will be able to see all the responses given in that survey, preceding the open-ended question – all in Intercom window. That knowledge will help you to effectively follow-up with your respondent and quickly act upon the given feedback.

To set it up, choose the 'Start a conversation upon answer received' checkbox in the Intercom integration settings below an open-ended question in your survey.

590-05f4e70a0eb2c2ab4cdfd1bfb4c70801c0ebe5f6.png Sample Survicate survey answers in Intercom chat

image-6.png Intercom integration settings in Survicate panel

Mobile Exit Intent Surveys

You can now display exit intent surveys to your web visitors on mobile devices!

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Our newly released responsive web surveys detect your users' exit intent so that, just before they leave, you can gain insight into their experience with your site. It's the best moment to ask your clients why didn't they settle the payment or left a cart.

A new look of email-embedded single selection question!

From today you can enjoy a refreshed look of a single selection question embedded inside an email!

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Use this awesome-looking single selection as the first question in your next email survey, and distribute it with your favourite email marketing tool. Make sure that the survey fits your branding – you can now choose a custom color and add a company logo, too!

Improve your website & app constantly with Feedback Button!

Today we introduce you to Feedback Button – a lightweight, yet effective tool that let your users share ideas, bugs, or positive feedback on any page of your choice.

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What's unique about Feedback Button?

  • It's probably the easiest way to track & improve your website experience and usability – set it up once and get the constant stream of actionable insights.
  • It's multilingual by design – questions can be displayed in your visitor’s browser language.
  • It allows you to monitor sentiment over time – track the performance of your website & app and gauge the impact your team makes with changes.
  • ...and in its current version, we give it to you for free!

The setup of Feedback Button is extremely easy – with our ready-to-launch template, you'll be good to go in a few quick clicks!

Read more here.

Improved ActiveCampaign integration

It's now easier to authorize & use Survicate – ActiveCampaign integration as we released an upgraded version of it!

The integration allows you to:

  • send survey answers to ActiveCampaign as specific profile properties, tags, and notes,
  • choose or create new properties and tags in ActiveCampaign right from the Survicate panel,
  • generate new leads in ActiveCampaign based on ‘Contact Form’ survey submission,
  • test the integration with the ‘Send sample data’ button.

With all of these, you'll be able to create automated campaigns based on survey responses as well as segment your email audience more effectively.

To enable the integration, head over to Settings -> Integrations, and pick ActiveCampaign from the list. Then, provide your ActiveCampaign credentials and click Authorize.

Read more HERE.

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Sending responses to ActiveCampaign as tags & contact properties

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Sample contact profile in ActiveCampaign enriched with the Survicate data

Email Survey Statistics

You are now able to see overall and over-time statistics of your launched email & link surveys. New metrics, such as survey completion rate, over-time summary, the number of responses & total views*, are available on top of the Survey Results page.

image (15).png Sample Email Survey Stats

*Views are based on the number of users who clicked on the survey link, and not just saw it.