Brand new Wordpress plugin

We've just released the new, improved version of our Wordpress plugin. It allows you to install the Survicate Tracking Code in a matter of seconds. All you need to do is add the plugin to your website by clicking here. Alternatively, click on the relevant button in Survicate and provide your workspace key. Both the button and the workspace key can be found in the Tracking code section of your Survicate panel. screen.png

Install Survicate with Segment

Connect Survicate to Segment within seconds and automatically install the Tracking Code on your website! Enable Survicate – Segment integration in Settings -> Tracking Code tab by pressing 'Install with Segment'. It's that simple!

Screenshot_2019-06-06_at_20_21_00.png

The whole configuration process will happen in Surivcate panel, and you will be able to launch your website feedback surveys immediately after.

Also, Survicate - Segment integration will allow you to send user data from your Website and Apps to Survicate, or transfer survey responses to your other favorite tools. Read more HERE.

Transcribe your audio conversations in Feedback Hub!

Capture feedback effortlessly during calls with your customers using the Free Survicate Add-on! INSTALL HERE

Our Chrome Add-on allows you to record & automatically transcribe any online conversation in Feedback Hub, so you can stop wasting time on taking notes, and never miss any important insights.

How does it work?

  1. Click the 'Start Recording' button in Survicate Add-on when beginning a call. A text transcription will be saved in Feedback Hub almost immediately after your recording will end.
  2. The audio file with the full recording is automatically uploaded to your drive for future reference.
  3. You can use powerful Feedback Hub features to organize your feedback – add tags, highlight the most important parts, and share your findings with the rest of the team.

Survicate uses powerful machine learning from Google that supports +120 languages!

And if you've been already using our Chrome Add-on, there's no need to install it one more time. To enjoy new audio transcription feature – just clear your web browser cache!

conversation__1_-2.png

audio1.png

Screenshot 2019-06-04 at 14.06.10.png

Survey webhooks

Use Survicate Webhooks to send automatically triggered notifications whenever respondents interact with your surveys. Webhooks are notifications that are triggered automatically when a specific event occurs, which in our case is a survey completion or an answer to a single question.

You can use Survicate webhooks to:

  • Create your own custom integrations with third-party software tools,
  • Send real-time survey data directly to your database

Here's our detailed instruction for developers on how to use our webhooks.

Screen Shot 2019-05-31 at 2.08.56 PM.png

Segment integration (beta)

Send user data from your Website and Apps to Survicate, or transfer survey responses to your other favorite tools – with our new Segment integration!

Interested? GET EARLY ACCESS

Turn this integration on to be able to:

  • define your survey audience more precisely and filter your survey results based on user data coming from various Segment sources, that will be saved in Survicate panel as respondents' attributes,
  • send answers collected with Survicate to your Segment destinations & warehouses, such as marketing or product analytics tools.

Segment makes it easy to collect, centralize and transfer your customer data between +200 apps – at the flick of a switch. Installation is a one-time process only, and once you’re all set, you’ll benefit from it forever. Use their platform to forward data from your apps into Survicate – and gain extra insight into your respondents' profiles!

Read more about Survicate – Segment integration in our Knowledge Base article.

unnamed-file.png

Joining Mailchimp Partner Program!

We're excited to announce that we've become Mailchimp Partners, and you can find Survicate integration with Mailchimp in their integration directory!

Go to Survicate listing page

With Survicate – Mailchimp integration, you can distribute your surveys among subscribers from a selected mailing list and send answers back to MailChimp – as notes, tags or list fields. Use this data for better customer segmentation and personalization of your email campaigns! 🔥

MC-Partner-Horizontal-Final_1.png

Save survey responses in Feedback Hub

It's now much easier to send survey responses to Feedback Hub! With a single click in survey setting, you can have all the answers from a particular survey saved in Feedback Hub – automatically and in real time.

Manage feedback with tags and make Feedback Hub a central platform for all customer insights – by connecting other feedback sources, such as Intercom, App Store, Slack and more!

Screen Shot 2019-04-11 at 3.27.34 PM.png

Screen Shot 2019-04-11 at 3.22.02 PM.png

Another feedback source – Slack

Connect Feedback Hub with your company’s workspace in Slack and send important parts of conversations, with a single click. It can be anything – your leader’s feedback, notes from your team’s meeting, or idea that popped up during a chat with your colleague.

You can transfer Slack messages to Feedback Hub in two ways:

  • by clicking the ‘More options’ button (three dots icon) in the right corner of a message, and choosing ‘Save in Feedback Hub',

Screenshot 2019-04-02 at 10.36.46.png

  • by using the following command:
    /feedback-hub note content @author #tag
    where ‘note content’ is a copied text and the author is a person, who provided feedback. You can add a specific tag to the new note, already in the Slack app. Command option is especially useful when feedback is sent in several separate messages.

Screenshot 2019-04-02 at 10.31.53.png

Don't scroll through long Slack conversations again – find what you need within seconds, in Feedback Hub!

Forward emails with feedback

You can now send emails to Feedback Hub! It's really simple – connect an inbox source in Feedback Hub panel and forward all meaningful messages to a dedicated email address. Once they are sent, they will instantly appear in your Feedback Hub Inbox.

Involve other client-facing teams in this process, and ensure everyone is on the same page, by making Feedback Hub a central platform for all customer insights.

email1.png

email3.png

Zapier integration (beta)

Connect Survicate with +1,000 apps, like SharpSpring, FreshSales, Zendesk, and others – via Zapier. Our integration is now up-and-running in Beta mode, and you can get early access to it – by clicking on THIS LINK

How does it work?

Automated connections called Zaps, set up in minutes with no coding, can build workflows between apps and automate your day-to-day tasks. Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically.

Examples:

  • 'New Survey completion' in Survicate can trigger actions, such as tagging specific contact or creating a new one in InfusionSoft and other marketing automation tools,

  • 'New question answer' in Survicate can trigger actions, such as creating a new Trello card or adding a new issue in Jira,

  • New feedback note can be created in Feedback Hub when someone adds a tweet that contains a specific search term on Twitter.

Read more about how to connect surveys and Feedback Hub with Zapier HERE.

image-2.png

No published changelogs yet.

Surely Survicate will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree