Zapier integration (beta)

Connect Survicate with +1,000 apps, like SharpSpring, FreshSales, Zendesk, and others – via Zapier. Our integration is now up-and-running in Beta mode, and you can get early access to it – by clicking on THIS LINK

How does it work?

Automated connections called Zaps, set up in minutes with no coding, can build workflows between apps and automate your day-to-day tasks. Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically.

Examples:

  • 'New Survey completion' in Survicate can trigger actions, such as tagging specific contact or creating a new one in InfusionSoft and other marketing automation tools,

  • 'New question answer' in Survicate can trigger actions, such as creating a new Trello card or adding a new issue in Jira,

  • New feedback note can be created in Feedback Hub when someone adds a tweet that contains a specific search term on Twitter.

Read more about how to connect surveys and Feedback Hub with Zapier HERE.

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Introducing Feedback Hub

Centralize and keep track of all your customer feedback – in Feedback Hub! Add relevant survey answers, connect your communication channels (such as Intercom, App Store & Google Play Store) or add feedback via Chrome extension – literally from any source online.

You can organize your feedback easily – apply automation rules to transfer comments automatically and use tags to bring together all insights around one topic. Thanks to it, you'll be able to recognize your customers' most popular request and issues.

Read more about Feedback Hub features – here.

Feedback Hub is free to use – and it's just a beta version of the tool. Stay tuned for upcoming features & updates!

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Quick access to respondent's profile

Now, while browsing through the 'Survey results' tab, you can easily access the respondent's profile directly from text answers, contact forms and comments to single answer selection. Zrzut ekranu 2019-02-22 o 17.17.30.png

A single click allows you to check what were the other survey answers of this particular respondent and act upon collected feedback – faster.

New MailChimp integration

Using MailChimp? You can now distribute your surveys among subscribers from a selected mailing list and send answers back to MailChimp. Collect feedback from within your email campaign and save responses as list fields, notes or tags under your contacts' profiles. Use this data to personalize future newsletters and e-mail campaigns.

You can pick specific mailing lists and choose existing or create new list fields, right from the Survicate panel.

Sounds good? Read more here.

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SAML authentication (enterprise-level security)

SAML SSO (single-sign-on) gives our customers a centralized and secure way of controlling access to their organizations. You can use SSO tools to manage accesses of your employees to various applications. For instance, with OneLogin's single sign-on portal, users only have to enter one set of credentials to access to their web apps in the cloud and behind the firewall – via desktops, smartphones, and tablets. This greatly increases productivity while keeping data secure.

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SAML authentication was requested by our enterprise customers and we're happy we've made a major step forward in satisfying their needs.

Survey partial completion

Now, if a survey participant closes a web browser without completing the survey and then returns – he will start right from the question where he previously left off.

It is a significant improvement to the survey experience as, so far, it was impossible for a respondent to return to an unfinished survey.

New question types

Say hello to ranking and matrix questions! Starting today, when creating email or link surveys you can add two additional question types.

  • Select a ranking question, when you'd like your respondents to compare a list of items and place them in order, according to their opinions and preferences, like most/least favorite features or importance of different areas in your service or product.

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  • Select a matrix question, when you'd like your respondents to evaluate different items using the same set of column choices. This question type is arranged like a table or grid.

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Downloading reports got easier!

You will now be informed by a notification bar when a CSV or XLS file is ready to download – right in the Survicate panel. The requested report can be downloaded with a single click, and you do not need to visit 'Survey results export' tab anymore.

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Website surveys response rate discrepancies

We've fixed an issue that caused your website survey response rate to be inaccurate. All surveys that used the exit-intent technology and scroll targeting were affected by this bug. In addition, there were some discrepancies in data sent to Google Analytics.

All of the issues mentioned above were resolved, current response rate stats are valid.

Website Surveys over-time summary fixes

We've fixed issues with the over-time summary of your website surveys data. After recent changes we made, you're now able to track the response rate your surveys achieved during the last 14 days.Screen Shot 2019-01-09 at 1.43.08 PM.png

No published changelogs yet.

Surely Survicate will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree