Survey Completion Rate – report 2019

Find out how to get survey response rates of over 80% with our new report! Get your free copy HERE.

We’ve analyzed over 260,000 survey responses to tell you:

  • How the completion rate drops with each additional question asked
  • How open-ended questions impact the completion rate
  • What the most effective survey distribution channel is... and more!

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Segment integration (beta)

Send user data from your Website and Apps to Survicate, or transfer survey responses to your other favorite tools – with our new Segment integration!

Interested? GET EARLY ACCESS

Turn this integration on to be able to:

  • define your survey audience more precisely and filter your survey results based on user data coming from various Segment sources, that will be saved in Survicate panel as respondents' attributes,
  • send answers collected with Survicate to your Segment destinations & warehouses, such as marketing or product analytics tools.

Segment makes it easy to collect, centralize and transfer your customer data between +200 apps – at the flick of a switch. Installation is a one-time process only, and once you’re all set, you’ll benefit from it forever. Use their platform to forward data from your apps into Survicate – and gain extra insight into your respondents' profiles!

Read more about Survicate – Segment integration in our Knowledge Base article.

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Joining Mailchimp Partner Program!

We're excited to announce that we've become Mailchimp Partners, and you can find Survicate integration with Mailchimp in their integration directory!

Go to Survicate listing page

With Survicate – Mailchimp integration, you can distribute your surveys among subscribers from a selected mailing list and send answers back to MailChimp – as notes, tags or list fields. Use this data for better customer segmentation and personalization of your email campaigns! 🔥

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Save survey responses in Feedback Hub

It's now much easier to send survey responses to Feedback Hub! With a single click in survey setting, you can have all the answers from a particular survey saved in Feedback Hub – automatically and in real time.

Manage feedback with tags and make Feedback Hub a central platform for all customer insights – by connecting other feedback sources, such as Intercom, App Store, Slack and more!

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Another feedback source – Slack

Connect Feedback Hub with your company’s workspace in Slack and send important parts of conversations, with a single click. It can be anything – your leader’s feedback, notes from your team’s meeting, or idea that popped up during a chat with your colleague.

You can transfer Slack messages to Feedback Hub in two ways:

  • by clicking the ‘More options’ button (three dots icon) in the right corner of a message, and choosing ‘Save in Feedback Hub',

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  • by using the following command:
    /feedback-hub note content @author #tag
    where ‘note content’ is a copied text and the author is a person, who provided feedback. You can add a specific tag to the new note, already in the Slack app. Command option is especially useful when feedback is sent in several separate messages.

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Don't scroll through long Slack conversations again – find what you need within seconds, in Feedback Hub!

Forward emails with feedback

You can now send emails to Feedback Hub! It's really simple – connect an inbox source in Feedback Hub panel and forward all meaningful messages to a dedicated email address. Once they are sent, they will instantly appear in your Feedback Hub Inbox.

Involve other client-facing teams in this process, and ensure everyone is on the same page, by making Feedback Hub a central platform for all customer insights.

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Zapier integration (beta)

Connect Survicate with +1,000 apps, like SharpSpring, FreshSales, Zendesk, and others – via Zapier. Our integration is now up-and-running in Beta mode, and you can get early access to it – by clicking on THIS LINK

How does it work?

Automated connections called Zaps, set up in minutes with no coding, can build workflows between apps and automate your day-to-day tasks. Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically.

Examples:

  • 'New Survey completion' in Survicate can trigger actions, such as tagging specific contact or creating a new one in InfusionSoft and other marketing automation tools,

  • 'New question answer' in Survicate can trigger actions, such as creating a new Trello card or adding a new issue in Jira,

  • New feedback note can be created in Feedback Hub when someone adds a tweet that contains a specific search term on Twitter.

Read more about how to connect surveys and Feedback Hub with Zapier HERE.

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Introducing Feedback Hub

Centralize and keep track of all your customer feedback – in Feedback Hub! Add relevant survey answers, connect your communication channels (such as Intercom, App Store & Google Play Store) or add feedback via Chrome extension – literally from any source online.

You can organize your feedback easily – apply automation rules to transfer comments automatically and use tags to bring together all insights around one topic. Thanks to it, you'll be able to recognize your customers' most popular request and issues.

Read more about Feedback Hub features – here.

Feedback Hub is free to use – and it's just a beta version of the tool. Stay tuned for upcoming features & updates!

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Quick access to respondent's profile

Now, while browsing through the 'Survey results' tab, you can easily access the respondent's profile directly from text answers, contact forms and comments to single answer selection. Zrzut ekranu 2019-02-22 o 17.17.30.png

A single click allows you to check what were the other survey answers of this particular respondent and act upon collected feedback – faster.

New MailChimp integration

Using MailChimp? You can now distribute your surveys among subscribers from a selected mailing list and send answers back to MailChimp. Collect feedback from within your email campaign and save responses as list fields, notes or tags under your contacts' profiles. Use this data to personalize future newsletters and e-mail campaigns.

You can pick specific mailing lists and choose existing or create new list fields, right from the Survicate panel.

Sounds good? Read more here.

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No published changelogs yet.

Surely Survicate will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree