When a delivery is marked as delivered or part-delivered in the app, the driver has the option to provide reasons from a list, including ‘Posted through letterbox’ or ‘Left with neighbour’
For users that have access to the recent Settings function, you can now customise the list of reasons available to your drivers on the app.
Some existing options may not be relevant to all businesses. For example, when delivering pharmaceuticals, ‘Left with a neighbour’ is not suitable but you can now set your own reason options to make them relevant to your operation. Reasons notes will appear as Order events once used by the driver.