Statusbrew updates
Statusbrew updates
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Introducing Filter Grouping For A More Targeted Search

Digging deep to find those particular conversations is now a lot easier in the Engage inbox with all-new filter grouping options.

You can now combine multiple filters in Engage using 'and' / 'or' options.

Using "and" combination

Combining filters with "and" helps you further narrow down your inbox views. For instance, if you'd wish only to view Facebook Ad Comments received in Spanish with positive sentiment. You can create such a combination.

Type is Facebook Ad Comments "and" Language is Spanish "and" Sentiment is Positive.

using_and_filters_combination_in_engage_inbox.png

Using "or" combination

Combining filters with "or" will helps you group conversations from different dimensions such as networks, profiles, assigned to, etc. For instance, if you want to filter conversations assigned to two of your marketing team members. You can create such a combination.

Assigned to is Team Member 1 "or" Assigned to is Team Member 2

using_or_combination_filter_in_Engage.png

"or" combination can help if you wish to take bulk actions such as closing multiple conversations.