Squadcast updates
Squadcast updates
www.squadcast.com

Alert Source Integration: ServiceNow

 

New

 

 

Alert Source Integration: ServiceNow

New

We just released an alert source integration with ServiceNow. You can now bring in alerts from ServiceNow into Squadcast.

Screenshot 2021-09-15 at 2.42.39 PM.png

To know more about how to configure this, check out our ServiceNow Documentation.

Alert Source Integration: ClickUp

 

New

 

 

We just released an alert source integration with ClickUp. You can now bring in alerts from ClickUp into Squadcast.

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To know more about how to configure this, check out our ClickUp Documentation.

Introducing RBAC & Organization Permissions

 

New

 

 

We have introduced Organization Level Permissions and a new way to organize users into Teams and attach roles to users for specific permissions within the team, with our RBAC release! πŸ™Œ

⏩ Get a feature walkthrough here

With this feature, there’s now enhanced capabilities around access control for allowing special permissions to specific users within our platform.

With custom user roles, you can now control how your users access the platform’s features, data, and grant authority as required. πŸš€.

Main highlights: 😎

Alert Source Integration: Salesforce Cloud

 

New

 

 

We just released an alert source integration with Salesforce Cloud. You can now bring in alerts from Salesforce Cloud into Squadcast. image.png

To know more about how to configure this, check out our Salesforce Cloud Documentation.

Alert Source Integration: Freshservice

 

New

 

 

We just released an alert source integration with Freshservice. You can now bring in alerts from Freshservice into Squadcast. image.png

To know more about how to configure this, check out our Freshservice Documentation.

Alert Source Integration: Zendesk

 

New

 

 

We just released an alert source integration with Zendesk. You can now bring in alerts from Zendesk into Squadcast.

zendesk.png

To know more about how to configure this, check out our Zendesk Documentation.

Alert Source Integration: Freshdesk

 

New

 

 

We just released an alert source integration with Freshdesk. You can now bring in alerts from Freshdesk into Squadcast. image.png

To know more about how to configure this, check out our Freshdesk Documentation.

[Reminder] Action Required: OTP Verification

 

New

 

 

We are enforcing Phone Number verification in Squadcast for all users to comply with local laws, prevent abuse/spam, and improve the deliverability of SMS & Calls.

Screenshot 2021-07-08 at 7.53.49 PM.png

NOTE: To continue getting SMS & Calls without any interruption, please go to your Profile Section in Squadcast and verify your Phone Number with a One Time Password (OTP) before August 8, 2021.

Action Required: OTP Verification

 

New

 

 

We are enforcing Phone Number verification in Squadcast for all users to comply with local laws, prevent abuse/spam, and improve the deliverability of SMS & Calls.

Screenshot 2021-07-08 at 7.53.49 PM.png

NOTE: To continue getting SMS & Calls without any interruption, please go to your Profile Section in Squadcast and verify your Phone Number with a One Time Password (OTP) before August 8, 2021.

Display automation rules applied to an incident

 

Improvement

 

 

You can now view the exact Automation Rule applied to an incident for Tag based Routing, Deduplication & Suppression Rules.

routing_reason.png

dedup_reason.png

suppression_reason.png

To know more about how you can use this, check out our Incident Activity Timeline & Incident Deduplication Documentation.