New
Alert Source Integration: ServiceNow
New
We just released an alert source integration with ServiceNow. You can now bring in alerts from ServiceNow into Squadcast.
To know more about how to configure this, check out our ServiceNow Documentation.
Alert Source Integration: ServiceNow
Alert Source Integration: ClickUp
New
We just released an alert source integration with ClickUp. You can now bring in alerts from ClickUp into Squadcast.
To know more about how to configure this, check out our ClickUp Documentation.
Introducing RBAC & Organization Permissions
New
We have introduced Organization Level Permissions and a new way to organize users into Teams and attach roles to users for specific permissions within the team, with our RBAC release! 🙌
⏩ Get a feature walkthrough here
With this feature, there’s now enhanced capabilities around access control for allowing special permissions to specific users within our platform.
With custom user roles, you can now control how your users access the platform’s features, data, and grant authority as required. 🚀.
Main highlights: 😎
Alert Source Integration: Salesforce Cloud
New
We just released an alert source integration with Salesforce Cloud. You can now bring in alerts from Salesforce Cloud into Squadcast.
To know more about how to configure this, check out our Salesforce Cloud Documentation.
Alert Source Integration: Freshservice
New
We just released an alert source integration with Freshservice. You can now bring in alerts from Freshservice into Squadcast.
To know more about how to configure this, check out our Freshservice Documentation.
Alert Source Integration: Zendesk
New
We just released an alert source integration with Zendesk. You can now bring in alerts from Zendesk into Squadcast.
To know more about how to configure this, check out our Zendesk Documentation.
Alert Source Integration: Freshdesk
New
We just released an alert source integration with Freshdesk. You can now bring in alerts from Freshdesk into Squadcast.
To know more about how to configure this, check out our Freshdesk Documentation.
[Reminder] Action Required: OTP Verification
New
We are enforcing Phone Number verification in Squadcast for all users to comply with local laws, prevent abuse/spam, and improve the deliverability of SMS & Calls.
NOTE: To continue getting SMS & Calls without any interruption, please go to your Profile Section in Squadcast and verify your Phone Number with a One Time Password (OTP) before August 8, 2021.
Action Required: OTP Verification
New
We are enforcing Phone Number verification in Squadcast for all users to comply with local laws, prevent abuse/spam, and improve the deliverability of SMS & Calls.
NOTE: To continue getting SMS & Calls without any interruption, please go to your Profile Section in Squadcast and verify your Phone Number with a One Time Password (OTP) before August 8, 2021.
Display automation rules applied to an incident
Improvement
You can now view the exact Automation Rule applied to an incident for Tag based Routing, Deduplication & Suppression Rules.
To know more about how you can use this, check out our Incident Activity Timeline & Incident Deduplication Documentation.