Grafana images are now supported

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You can now send in your Grafana images as URLs into Squadcast.

To know more about how to configure this, check out the support documentation below:

https://support.squadcast.com/docs/grafana

Squadcast Jira Server (On-prem) Plugin Version 1.2.0

We improved out Squadcast Jira Server plugin and released Version 1.2.0. Here's the update of improvements and fixes:

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  • Improvement in the Incident creation flow from Jira to Squadcast. Instead of manual selection of the Squadcast service each time, a pre-configured JQL

  • Squadcast service mapping is evaluated to select the service dynamically

Go ahead and download the plugin from the link below: https://marketplace.atlassian.com/apps/1221739/squadcast-for-jira-server?hosting=server&tab=versions

To know how to configure this, check out the support documentation below: https://support.squadcast.com/docs/jira-server-on-premise

Alert Source Integration: Checkmk

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We just launched an alert source integration with Checkmk, which is built on top of Nagios. You can now bring in your Checkmk alerts as incidents into Squadcast.

To know more about how to enable this integration, check out the support documentation below:

https://support.squadcast.com/docs/checkmk

Alert Source Integration: Site24x7

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We just launched an alert source integration with Site24x7, a Zoho service. You can now bring in your Site24x7 alerts as incidents into Squadcast.

To know more about how to enable this integration, check out the support documentation below:

https://support.squadcast.com/docs/site24x7

Microsoft ADFS SSO Login Support

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You can now use Microsoft ADFS to authenticate your Squadcast logins by enabling SSO for your Squadcast organization.

To know more about how to enable this for your team, check out the support documentation below:

https://support.squadcast.com/docs/adfs-sso

Azure Active Directory SSO support

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Now you can use Azure AD to authenticate to Squadcast via our SAML 2.0 based SSO integration.

To know more about how to enable this for your team, check out the support documentation below:

https://support.squadcast.com/docs/azure-active-directory-sso

Mobile App Improvements: Version 2.9.40

We just released a new version of our mobile app and here's the update of the improvements and fixes:

  • No input box overlapping with the keyboard
  • Suspending Runbooks
  • Minor bug fixes

We recommend updating the app before using it. You can do this from App store (iOS) or Play store (Android) if you haven't already set it to auto-update.

Pin War Room Messages to Timeline

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We just released a feature to help you pin your comments in the War Room to the Incident Timeline.

This should help you save and track all the necessary information that helped with the incident resolution.

You can do this on both the Web and Mobile applications.

To know how to do this today, check out the support article below: https://support.squadcast.com/docs/pin-messages-from-warroom-to-timeline-1

Escalation Policy Improvement

We have recently made a small change in how the escalation policies work. We now consider the absolute time for the rule escalations. That is, for each rule, the escalation time is calculated from the time of the incident trigger.

Please reconfigure your current escalation policies keeping this in mind.

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To know more, check out our support article: https://support.squadcast.com/docs/escalation-policies

Note: It was earlier calculated using relative time. That is, from the time of previous notification trigger to the next.

StatusPage - Added Webhook Subscription

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Just launched: You can now enable Webhook as a subscription channel for your StatusPage hosted on Squadcast.

To know more about how to configure this, check out the link below:

https://support.squadcast.com/docs/statuspage#section-enable-subscriptions-to-your-status-page