Service Dependency Based Deduplication

Service Dependency Based Deduplication helps you deduplicate incoming events for a service against the latest open incident of its service dependencies.

Service Dependency Based Deduplication works on the logic that the incidents coming in for a service and its dependencies have a related cause.

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To know more about how this works, check out our Service Dependency Based Deduplication Documentation.

Incident Status Based Deduplication

We just released Incident Status Based Deduplication to help deduplicate all open events to an existing open Incident for a service.

Status Based Deduplication works on the logic that all incidents that come in for a service is related to the same cause. So, if there is an open (Triggered or Acknowledged state) incident for a service, any and all incidents that come in for this service will get deduplicated against this open incident.

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To know how to enable this, head over to our Incident Status Based Deduplication documentation.

Global Search Improvements

We’ve revamped our Global Search and made it easier to navigate within the platform when you need key information with simple search queries.

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Pro Tip: You can even search for Postmortems through Incident Number, Incident Title, Impacted Service, Created After Date, Created Before Date and Postmortem content.

To know how to do this, check out our Squadcast Search Documentation.

Alert Source Integration: PRTG Network Monitor

We just released an alert source integration with PRTG Network Monitor. You can now bring in alerts from PRTG Network Monitor into Squadcast.

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To know more about how to configure this, check out our PRTG Network Monitor Documentation.

Service Specific Slack Channels

To help streamline alert notifications in Slack, we've released the ability to set Service specific Slack channels.

You can now choose to route incidents for a Service into a specific Slack channel.

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To know how to set this, check out our Service Specific Slack Channel documentation.

Alert Deduplication Improvements

We've made a few UI and functionality improvements to our Alert Deduplication feature to help build de-duplication rules with ease.

With this improvement, you can build basic rules by choosing the payload attributes and operators from the Rule Builder UI and change the priority order of the execution.

You can also choose to use our expression bar to write more complex rules.

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To know more about how to set this up, check out our Alert Deduplication documentation.

Alert Routing Improvements

We've made a few UI improvements to our Alert Routing feature to help build rules to route incidents with ease.

With this improvement, you can build basic rules by choosing the payload attributes and operators from the Rule Builder UI and change the priority order of the execution.

You can also choose to use our expression bar to write more complex rules.

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To know more about how to set this up, check out our Alert Routing documentation

Incident List Table View

We just released a beta version of our Incident List Table View which provides you with a single-pane view of all incidents along with their relevant information.

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You can perform bulk actions on incidents, get more information about an incident and filter incidents by service, alert source, assigned-to, and status all from within the Incident List.

To know more about how to use this, check out the Incident List Table View documentation.

New REST APIs - Incidents & Squads

We've published a few more REST APIs to help access some basic Incident and Squads functionalities within your Squadcast Account.

Play around with our pre-made Squadcast APIs using our Postman collection.

NOTE: If you're new to using Squadcast APIs, check out how you can Create Your Refresh Token to start using them now.

Event Tagging Improvements

We've made a few UI improvements to our Event Tagging feature to build rules much faster with ease.

With this improvement, you can build basic rules by choosing the payload attributes and operators from the Rule Builder UI.

You can also choose to use our expression bar to write more complex rules.

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To know more about how to set this up, check out our Event Tagging documentation