Spike changelog
Spike changelog
app.spike.sh

On-call enhancements

 

New feature

 

 

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Our new on-call enhancements make it easier for dev teams to answer the most common questions.

  • See current and upcoming on-call shifts on the dashboard
  • Personal calendar view to see just your shifts
  • Export your on-call schedule to Google Calendar, Outlook and more

Check out the new on-call here.

Slack and personal alerts when your on-call shift starts/ends

 

New feature

 

 

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Setup personal notification when your on-call shift starts or ends over one or more channels. This applies to all on-call schedules you are part of. Find it here

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Similarly, you can setup Slack alerts to keep track of on-call handovers here.

Special thanks to Shaun, Rick, Nishank, & Richard.

Alert Reliability Engine v1.0 for Phone calls and SMS

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Delivering alerts to you and your team is vital for us. We have taken multiple steps over the past few months to increase the reliability of Phone calls and SMS.

After weeks of building and testing with a close set of customers, we are excited to announce our increased Alert Reliability Engine v1.0 which will ensure an alert will reach out to you.

Our engine intelligently determines if you have unanswered or cut our call and re-dial you. It also switches between our multiple vendors at run-time in case if we are unable to reach your phone.

Read more 👉

Templates for On-call, Escalations and Alert rules

 

New feature

 

 

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Introducing Templates for incident management!

Implement the best practices for your team by using ready-made templates for on-call schedules, escalation policies and alert rules.

Add your on-call shifts on Google Calendar, Outlook and more

 

New feature

 

 

You can now export your shifts from any on-call schedule to your personal calendar such as iCalendar, Google Calendar and more.

This helps to keep track of your shifts directly from your personal calendar.

Learn more

Newer improved Microsoft Teams alerts

 

Improvement

 

 

Your Microsoft Teams alerts have improved a notch. Besides the information on incidents, you will now also see buttons to action on an incident.

The two action buttons are Acknowledge and Resolve

Learn more 👉

Newer, better Slack alerts

 

Improvement

 

 

  1. Longer detailed messages for your incidents

  2. Quick links from your incident details

Integrations like Sentry, AppSignal, New Relic, etc do send quick links which will be captured and sent to you in our new Slack message format.

Thanks to Kyle for this feature request.

Here's how it looks 👇

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New integrations for uptime, logs and infrastructure

 

New feature

 

 

We've added many more integrations to help you get alerts from across your tool stack. Here are the new integrations -

  • Instana (performance monitoring)
  • Librato (performance monitoring)
  • Raygun (error monitoring)
  • Lightstep (observability)
  • Runscope (API monitoring)
  • Honeycomb (observability)
  • Graylog (log monitoring)
  • Checkmk (infrastructure monitoring)
  • Hyperping (uptime monitoring)
  • Epsagon (application monitoring).

Whew!

Your phone alerts are now longer with an improved format

 

Improvement

 

 

Phone calls are now extended to 420 characters to give you more clarity on an incident. We have improved the format so you can change incident statuses at any point in time during the call.

Press -

  • 4 to acknowledge
  • 6 to resolve
  • 9 to escalate

Special thanks to our customer Adam 👏

Send us an SMS to take actions against an incident

 

New feature

 

 

Acknowledge or resolve an incident by sending us an SMS (any of our registered numbers) with the below format -

  1. #2071 ack to acknowledge
  2. #2071 res to resolve

What if your region doesn't get phone/sms from our registered number?

You must still SMS us on our numbers, both of which are based in United States.