Spike changelog
Spike changelog
app.spike.sh

Introducing favorites for quick access

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You know that incident that always keep repeating itself?? This is the one you perhaps hate the most.

In the past, we have had our own incidents that's been bugging us and we remembered them either via their Incident ID such as INC-124 or by the incident title.

To make it easier to access those annoying incidents, we have introduced Favorites. You can hit that ⭐️ star icon on any incident and access it easily from the sidebar. How cool is that?!!

Not just incidents, Favorites are also supported for every integration, service, escalation, alert rules, title remappers, and even outbound webhook for easy access.

War rooms - automatically get all responders on a single call asap

 

New feature

  

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War rooms creates instant meeting rooms and involved all possible stakeholders on a single call.

Every second matters during critical incident resolution. The last thing we want is for members to scramble around to find the right link to join the discussion. War rooms solve this problem.

Our war room integrations are --

  1. Google Meet
  2. Zoom (coming soon)
  3. Your personal link (think Daily.co, Gather.town, etc)

Learn more πŸ‘‰

Send incidents to JIRA, Linear, and ClickUp

 

New feature

  

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Numerous times, your incidents seek a longer path to complete resolution. Adding the incident and it's details to your Project tracking software makes it extremely easy to track it's progress.

Our first iteration of Project tracking integrations feature

  1. JIRA Cloud
  2. Linear
  3. ClickUp

Visit your dashboard, select one or more incidents and send it to your favorite project tracking software.

Click here to setup πŸ‘‰

Learn more

Alerts on WhatsApp

 

New feature

  

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SMS is too mainstream and full of spam. Yikes ! who wants that?!!

Our new WhatsApp bot takes away the pain of SMS and lets you take quick actions without ever leaving WhatsApp.

You can receive alerts for -

  • New incidents
  • Acknowledge timeout
  • When your on-call shift starts
  • When your on-call shift ends

Visit https://app.spike.sh/replace-sms-alerts to replace all SMS alerts to WhatsApp in just 2 clicks

πŸ’‘Pro tip - You can Acknowledge and Resolve incidents directly from WhatsApp.

Telegram alerts are here

 

New feature

  

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Ditch your SMS for our new Telegram bot - @spikeHQ_bot. Add the bot and run the /connect command to get started.

Similar to our WhatsApp bot, the Telegram bot intends to take away the pain of SMS and sends you timely alerts.

You can receive alerts for -

  1. New incidents
  2. Acknowledge timeout
  3. When your on-call shift starts
  4. When your on-call shift ends

Visit https://app.spike.sh/replace-sms-alerts to replace all SMS alerts to Telegram in just 2 clicks

πŸ’‘Pro tip - You can Acknowledge and Resolve incidents directly from Telegram.

Securely login with SSO + SAML

 

New feature

  

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With the advent of onboarding all you amazing teams, we have been asked for SSO many a times and boy does it feel great to finally release this.

Visit your organisation settings and enable SSO with SAML. You can then ask your team members to enter the organisation slug (you can find this on your organisation page) to login securely.

Learn more πŸ‘‰

Embed status page notifications on your websites

 

New feature

  

Our embed feature displays live notifications of status page changes on any of your websites. Below is an example of how the notification looks -

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This notification auto-hides itself and is shown only once per visitor.

Some use cases::

  1. If you are a SAAS business, you can embed upcoming planned maintenance notifications on your dashboard. This way your users will be reminded and they can choose to take necessary actions.
  2. Crypto trading platforms embed notifications for better transparency on their trading dashboards
  3. Your business home page is another great place to embed notifications.

Learn more πŸ‘‰

Thanks Leo for requesting this feature.

Link Uptime to Status Page

 

New feature

  

If your uptime goes down, your status page will automatically reflect that. When your uptime recovers, the status page will also recover. You can set this up by editing or creating an uptime.

One uptime ==> One status page

One status page ==> Many uptimes.

Learn more πŸ‘‰

Large amounts of requests flew in for this. So, we are very happy to build this one out.

On-call <> Google calendar sync

 

Improvement

  

Personal calendar not syncing with on-call has been a huge blocker for a while. Well -- round up everyone 'cause we have finally bought in a huge improvement to this.

Our calendar export options come with sync using webcal. This will export a new calendar and subscribe you to it's events and update automatically as and when on-call changes.

Visit On-call > My schedules > calendar view (hit the icon) > Export

Thanks Nathan and Andreii for requesting this feature :)

Add multiple responders to a single incident

 

New feature

  

We are releasing support for multiple responders for a single incident. This is great because we believe this will bring in better Transparency, helps gain Empathy, and sets future incident context to help reduce MTTR

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You can read a little more about this on our blog