Set up an away message to get back to customers automatically

You can now send an automated message each time someone texts you! Create an away message that sends 24/7 or just outside of your office hours. Use it to let customers know when they can expect to hear back from you, or just to inform those who text you that you don’t check your replies.

All you have to do is click on the friendly robot at the top-left corner of the Inbox.

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Then add your message.

If you only want it to send during specific times, set your office hours:

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Click Save & close, and you're done!

Please note that teammates cannot create or modify away messages, only admins can. Also, away messages are specific to each number. If you have two numbers for different departments, for example, you may want to set two separate away messages.

Check out our help center for more info.

Assign conversations to teammates

We know how important it is to make sure the right messages get to the right department, agent, or location. That’s why we added the ability to assign conversations to teammates!

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Not sure how to add a teammate? Here's a step-by-step guide.

Add multiple teammates and numbers to one account

You can now invite other departments, sales agents, and teammates to join you on SimpleTexting—and give each of them their own phone number! To learn how, follow along with this step-by-step video or read the full announcement on our blog.

“Select all” option added to campaigns

You can now easily send a campaign to all of your lists with just one click.

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Instead. of manually selecting each group, you can now click the “Select all” button to automatically add all of your contact lists into your “Send to” field.

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Send messages from a number with your area code

With SimpleTexting, you can keep your current number, request access to a short code, or switch to a toll-free number. Today, we added another option: the ability to send messages from a local number with your area code.

All you have to do is go to your Settings.

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Then select My number and click Change number.

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Finally, select Get local number.

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After that, just type in your area code and pick the number you want!

💡Note that local numbers are great for 1-on-1 texts as they can reliably send mass messages to small groups of 100 people or less, once per day. If you anticipate that you'll be sending more messages to a greater number of people per day, you may want to consider a toll-free number to better meet your needs!

Add MMS to your keyword confirmation messages

With our latest update, when someone joins your list, you can follow up automatically with an image, GIF, audio clip, or other file directly in the body of your message! You can also include up to 1600 characters of text. Note that MMS messages cost 3 credits to send.

Never set up a keyword before? Here's a step-by-step article and video.

Enable desktop push notifications for incoming messages

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With push notifications, you can navigate away from SimpleTexting without worrying about missed messages. To enable them, click on your account name at the top-right corner, then click Enable notifications.

At the top of your browser toolbar, you'll receive this confirmation message. Click Allow.

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Done! Now whenever a contact sends you a message you'll be notified right away.

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By default, we'll snooze push notifications outside of regular office hours according to your time zone. If you're working outside of those hours, you can unsnooze them by hovering over your name and clicking the switch next to Notifications.

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Download detailed delivery reports about your campaigns

Have you sent a campaign then been curious about who exactly unsubscribed? Or what about which numbers were unable to receive the campaign? Well, now you can know all of this and more thanks to detailed delivery reports.

To download a report, go to the campaign you're interested in, and click the Export CSV button. The file should look something like this once you open it:

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Learn more about what each delivery status means in this step-by-step guide.

MMS autoresponders are here!

Did someone say next-level drip campaigns? 😲 You can now include photos, GIFs, audio clips, and other files directly in your autoresponders!

Unlike SMS, when you attach a file with MMS, it appears right in the message. Here's how an MMS message would appear on an iPhone, for example:

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Never set up an autoresponder before? Here's a step-by-step article and video.

We moved popular features and resources front-and-center

You may have noticed that SimpleTexting has a fresh new look. Everything you love is the same, don't worry! That said, a few things are slightly different. Here's what you should know:

To contact support, click the ? icon at the top-right corner.

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Features are grouped and in order by popularity.

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Your account settings are also at the top-right now.

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To learn more about the redesign, head to our blog.