Reviewshake changelog
Reviewshake changelog
reviewshake.com

Reviewshake Inbox has been released

 

New

  

This week, we have released one of our most important feature so far: the Inbox. It lets you engage in 2-way SMS conversations with your customers, helping you catch any issues as early as possible to boost your reputation and retention.

In addition to this, you will see all the customer communications in a single place: review invites, SMS and private feedback.

The feature can be enabled for any SMB account as well as for any individual client if you are on the agency plan.

Find out more about how it works and pricing in our blog post: blog.reviewshake.com/reviewshake-inbox-is-live/

We are looking forward for your feedback! The Reviewshake team

Widgets v2 are live

 

New

  

Hello and Happy New Year!

Today we made the widgets v2 available for all our users. You can access them by clicking "Review Widgets" in the menu. You will see an improved design both for the widget creation wizard, as well as for the widgets themselves.

CreateWidgetV2.png

Floating widget

With this update, we released a new widget type: floating widget. You can see it in action on our homepage: www.reviewshake.com

Where did all my widgets disappear?

Don't worry, all your existing widgets are still in place. You can access them by clicking on the "View Old Widgets" - this will take you to the familiar interface with all your existing (let's call them v1) widgets in place.

ViewOldWidgets.png

Will my widgets be upgraded to v2 automatically?

No. The reason for this is that the v2 widgets are a bit different than the existing, but more importantly their embed code is different. So in order to use the v2 widgets, you would need co create them again, and to update the embed code on your website.

Let us know if you have any feedback or questions!

Users can be assigned to individual locations

 

New

  

Our agency customers will love this new feature:

Users can now be assigned to a subset of a client's locations (it can be 1 or more). This means that a user assigned to only some locations will:

  • only see its assigned location(s) when logging in
  • only receive new review and private feedback email notifications from the assigned location(s)

In order to assign a user to individual locations, you just need to pick one or more items from the "Locations" dropdown when adding or editing a user, as in the image below.

UsersLocations.png

As always, let us know if you have any feedback!

Monthly Campaign Stats

 

New

  

Before today, the charts for Email and SMS Campaigns were only available on a daily basis.

Now, you can see the same stats grouped by months, so that it becomes easier to track trends, and compare campaign performance MoM.

Monthly_Stats.png

This is a first step in giving you more insights about how your campaigns are performing.

A better way to run invite campaigns

 

New

  

Today we released a major update to how our campaigns work. While a lot of things had been changed under the hood, here are the most visible improvements for you:

1) Changes to campaigns apply immediately to all future invites: if you change the template of a campaign, or any settings, these changes will be applied to all the invites that haven't been sent yet.

2) Campaigns can be paused. If, for any reason, you want to immediately stop all the invites sent from a campaign, now you can pause the entire campaign, and no more invites will be sent. Of course, you can restart it (for example, after making some changes) and the invites will continue to be sent from where the campaign left off.

Campaigns.png

If a customer is assigned to a paused campaign, this will be shown in the timeline.

Paused Campaign.png

As a consequence of the new way that campaigns are run, you won't be able to remove or reschedule invite requests for individual customers. However, with the current and future updates, we expect to cover all the use cases of this functionality.

We are looking forward to your feedback on campaigns!

Scheduled report updates

 

New

 

 

We recently released the option to save scheduled reports as PDF, and now we are glad to announce to more updates to scheduled reports:

1) Showing comparison with previous period. Next to the values for the average rating, number of reviews and invites sent, you will see some small up/down arrows and a number. This number represents the difference between the time period covered in the report and the previous time period (e.g. if the report is for 1 week, it will compare against the previous week).

2) Total historical values. In addition to the values for the chosen interval in a scheduled report, you can also add the total values for number of reviews, rating and invites sent.

Scheduled_Reports_Dynamics.png

Both these changes have the role of making the scheduled reports more informative for our customers.

Let us know what you think! The Reviewshake Product Team

New Review Sources: App Store and Google Play

 

New

 

 

We have some good news: we added 2 new review sources for which we have received a lot of requests: App Store from Apple and Play Store from Google.

In order to add them you just need to go to Review Sources and you will find them in the list.

GooglePlayAppStore.png

We believe these 2 new review sources will come in handy to you and we are looking forward to add more in the future.

Video Reviews are Here

 

New

 

 

Today, the long-awaited video reviews feature went live.

As the name implies, this feature allows you to request video reviews for your business using Reviewshake. The best part is that it's all integrated within our system: you just click a checkbox to enable video reviews, and they will show up in your landing page, widgets, social sharing, as well as all the dashboard stats. You don't need to worry about storage, formats or anything else - it will just work. Users can record their video on any device - phone, tablet or computer.

Here are a few reasons for adding video reviews to your marketing mix:

  1. They are more personal and authentic. Seeing a real person talking about your business is much more powerful than just a text.
  2. People are more likely to remember details from watching a video than from reading a text.
  3. Videos are a great marketing material, especially on social media, where they generate more reach and engagement than static posts.

You can activate video reviews from your review sources screen:

VideoReviews1.png

VideoReviews2.png

You can find out more about video reviews by reading our blog post.

This is still a work in progress, so we are looking forward to your feedback.

Happy Friday! The Reviewshake team

Agency sign up

We have just released sign up for agency customers, which is one of the major features in the roadmap.

This feature allows new customers to sign up automatically by appending /auth/signup to the custom domain URL that is used by the agency. Using the sign up form (pictured below), they will create a new user and a new client, assuming that there are available seats left. Moreover, the admin users of the agency will be notified of the new customer.

Client_SignUp.png

The sign up feature is not activated by default. To activate it, you need to go to Configurations -> General Settings, and click on the "Allow client sign ups (including for existing customers)" toggle.

Enable_Agency_Signup.png

As a bonus, this new feature allows you to provide a sign up link for existing customers, too. You can obtain the link for each client by going to Configurations -> Agency -> Clients.

Client_SignUp_Link.png

Tell us what you think about this new feature, as well as any suggestions for future improvements.

Platform refactoring

 

New

 

 

Since the beginning of April, we have been working hard to improve our codebase and the way Reviewshake works in the backend. As a result, we deployed a major update today. There should be no difference in how the platform works and looks, other than faster loading times for some pages.

However, if you find any consistency issues, let us know and we will act on them swiftly.

The Reviewshake Product Team