Today we're thrilled to ship some great new improvements to Reports!
All reports now include Facebook:
You can easily see things like average time to first reply or overall volume across both Twitter and Facebook, side-by-side, and so much more. We've also updated all of our export options to include this new data from your Facebook conversations. It's a much more comprehensive experience overall.
We're also rolling out an all new feature for reporting: drilldowns. Curious about a spike in new conversations last Monday? Click on that day in the Overview chart to see a filtered list of conversations created on that day. Want to quickly view all conversations from last month with a specific tag? Set your date range and click on the chosen tag in our pie chart.
Today we're launching 3 one-click drilldowns with more to come:
By day – click on any day in the Overview chart to view conversations created on that day.
By tag – click on any tag in Overview report to see all conversations w/ the chosen tag in your selected time range.
By open status – click on open conversations the Engagement report to quickly spot long open conversations.
Improved Team Reports
Lastly, we've made a few small improvements to our team report including:
- An all new top row of high level stats
- A filtered list view that now only shows team members with data for the given time range
- Facebook data on a granular per team member basis