If you’ve been building bots since early 2016, you know that situational awareness is something they do not yet master. But it is our mission at Recast.AI to push the boundaries of what has been done to provide the best bot building experience. Today, we’re proud to present our newest innovation: context management applied to bot building.
Context management helps you create human-like conversations by reducing the chances of misdetected entities.
Without context management, names can be misdetected or even undetected when not used in the middle of a sentence.
With context management, your name is never mistaken for a city, your brand for a location, or your age for a temperature!
How does it work?
This release drastically improves the performance of entity detection. Your bot is always learning as much as possible from the ongoing conversation, and is capable of predicting the answers, therefore detecting them much better. Like humans!
This release isn’t a new tool on the platform: it is integrated in all bots using Bot Builder with Skills. To understand context management in depth, you can read our blog post.