Over the past week or so, you may have had your account compromised or "hacked", and your earnings transferred to a different bank account than yours.
Now, why you would give your email address and password, or even more astonishingly, your ATM card details and (oh, the horror!) a transaction OTP to a total stranger over the internet we can't exactly understand. But as they say, there's nowt as strange as folk.
We have a responsibility to protect our community, and you can be sure we're taking this very seriously:
You can no longer change the bank account information on your profile. If you absolutely need to change it (say, because your withdrawals to your linked bank account are failing), send us an email and we'll do it for you. You must make sure, however, that the name on the new bank account you provide matches the name on your Racksterly profile. And don't worry about missing your withdrawal day. You'll be able to access your account until you've withdrawn your money.
You can no longer change the email address on your profile. That's pretty much self-explanatory.
Sometimes, we get requests from users to provide a bank account they can make a payment to when they are experiencing issues making payments with Paystack. It's not that we can't. We just don't, and the reason is accountability and speed. When you make a payment with Paystack, and something goes wrong, your bank has only one place to go and one person to talk to for answers, and you can be sure you were actually making a payment to us, and someone knows what happened to your money. You can also be certain you'll get your money back, and fairly quickly too. You don't get that with bank transfers, where the recipient might as well be your neighbour next door, and recovering it could take a lifetime. We'll never ask you to transfer any money to any bank account. So, please don't do it.
Did we mention we don't have an android app yet? That's right, we don't. So, if you're using a "Racksterly app" you downloaded on the play store, we have no control over what happens to your data as you enter it on the app, and you're practically begging to be screwed. Kindly uninstall it. We've contacted the app publishers to take the apps down, and they've acceded. So as of this moment, you shouldn't be seeing any Racksterly apps on the Play Store.
If your account has been hacked (assuming we can call fleecing a person of money they worked for by collecting and then changing their login details "hacking" - what a joke), kindly get in touch. We understand that the experience can be disorienting, and we're here to help you get your account back.
Send us an email with subject "Account compromised". In this email, include as much information as you can about your account: your phone number, your subscription transaction reference, your full name, and the Facebook name on the profile, etc, and we'll help you get right back in.
We know that some persons had their earnings stolen/transferred to a different bank on their withdrawal day by those who took over their accounts. As much as we both know this is really your fault, you're still our own, and we always take care of our own.
Kindly send us as much information as possible explaining what happened. Screenshots with subscription payment evidence and your phone number (and even screenshots of the withdrawal confirmation email you received) will help expedite the process. We want to be able to verify that what you say happened actually happened without having to request additional evidence. Once that's done, we'll make a full payment of your earnings to your bank account (include your bank account in your email) on our account.
We'll be disabling withdrawals until 4:00 PM, 03.12.2019 GMT+1. That's tomorrow. This is to give people with "hacked" accounts enough time to get their accounts back. Sorry if this ruins anything for you, but this is necessary to keep anyone losing the money they've worked hard for within the next few hours.
We're here for you.