New Withdrawal Limit

We'll keep this one short and sweet.

The new withdrawal limit is $200. In other words, you can withdraw as many times as you wish as usual, but each transaction is capped at $200.

Bye!

Account Suspended

Since 48 hours after our server migration, we've had complaints from users saying their accounts have been suspended.

We'd like to clarify.

First off, we do not suspend accounts. Suspending implies that you'll certainly be back after a while. We disable them. We're fiercely protective of our community of users, and won't hesitate to kick out anyone who's actions threaten its long-term survival. So, if we are kicking you out, the chances you'll get your account back are slim to none.

Let's digress a bit: We are extremely hesitant to disable accounts. We do not take for granted that you have chosen to trust us, and to believe us when we say we've got your back and we won't screw you over, ever. Even so, it's important that you play fair.

We decommissioned our old servers, just as we said we would. You're getting the "Account Suspended" message because you are being taken to a default pre-configured page for inactive servers on the old servers. We didn't make that page.

To repeat, you are visiting the old server, most likely because your ISP is yet to clear its DNS cache. (DNS is the phonebook of the internet, and tells browsers where to find websites). Try connecting via a different network/sim card. This issue should clear up on its own in due course.

Can't Share / Not paid for sharing

Since 48 hours after our server migration, we've had complaints from users saying their accounts have been suspended.

We'd like to clarify.

First off, we do not suspend accounts. Suspending implies that you'll certainly be back after a while. We disable them. We're fiercely protective of our community of users, and won't hesitate to kick out anyone who's actions threaten its long-term survival. So, if we are kicking you out, the chances you'll get your account back are slim to none.

Let's digress a bit: We are extremely hesitant to disable accounts. We do not take for granted that you have chosen to trust us, and to believe us when we say we've got your back and we won't screw you over, ever. Even so, it's important that you play fair.

We decommissioned our old servers, just as we said we would. You're getting the "Account Suspended" message because you are being taken to a default pre-configured page for inactive servers on the old servers. We didn't make that page.

To repeat, you are visiting the old server, most likely because your ISP is yet to clear its DNS cache. (DNS is the phonebook of the internet, and tells browsers where to find websites). Try connecting via a different network/sim card. This issue should clear up on its own in due course.

Still Can't Login

Imagine you're living in a house, and you decide to pack your bags and move to another house across town. And let's say there's a registry in town with everyone's names and addresses, and you can find anyone's house simply by checking this registry. You know that if the registry isn't updated to reflect your new address, anyone looking for you will be directed to your old address, and they certainly won't find you there.

DNS is that registry for the internet, and if you still can't sign in, then you're being pointed to the old address.

It's either your ISP is yet to update its DNS cache (and you should try using another service provider to connect to the internet), or your browser isn't even asking DNS servers on the internet for possible changes because you're simply refreshing the page and retrying.

To illustrate what's really happening: When you open a new browser tab, and try to visit a website, your browser asks DNS servers for the location of that website on the internet. After it connects for the first time, if you refresh that page, it won't ask for a new address (to save the roundtrip), and will simply use the address it got the first time to reconnect, thus speeding things up. To force it to request a new address, you'll need open a new browser tab. In extreme cases, you'll need to restart your device.

We've placed a message like "If you're seeing this message, then you are still connecting to our old servers… yada yada yada" on the sign in page for the old servers, so if you end up connecting to it, you know you aren't at the right place.

You can sign in on the new servers. You can't sign in on the old ones, even though they are still working. We'll be taking them offline completely in 48 hours.

Hope this helps.

Back Like We Never Left

Damn, it feels good to be back!

Thank you for your patience, understanding and love throughout our impromptu migration. We're back faster and better!

We managed to switch servers without going offline even for a second (if you're wondering how and you're interested in that sort of thing, the trick is in the DNS).

Everyone who was to be paid today had their funds transferred to them before the migration began. So, in the unlikely event that you are yet to get your mula, please let us know immediately. Ensuring you receive your earnings is top priority to us.

We've begun rolling out the updates. You will notice that sharing now works differently, so you can share no matter what device you use, and we now support video ads. When your browser asks whether you wish to allow popups from Racksterly, ensure that you consent to ensure your sharing experience works smoothly.

We'll be pushing out more updates over the next few days so you can keep up with the changes.

We love you right back, and couldn't possibly wish for a more understanding community.

The trust you've shown us is humbling. We've got your back, now and in the future.

The Only Way Is Up

Hello guys!

It's been a while since we posted an update. There's been a lot going on in the background, and we're about to fill you in.

First off, our email/chat support for the past few days has been sh*t, and that's putting it mildly. That's mostly because we've been working on a knowledge base for you - there's hardly any place at the moment you can go to for up-to-date answers to all the questions you have about Racksterly and how things work. Most of the emails we receive every day are questions new users have, and replying to them keeps us from attending to critical issues other users face in a timely fashion.

This isn't to make excuses for how poorly we've responded lately - things could certainly be better. We've screwed up, and we owe you an apology. Sorry.

An increasing number of you have also had difficulty sharing lately - from URL errors to your browsers simply throwing their hands in the air in frustration. We've been working on an update, and we're publishing it soon. The sharing errors and repetitive ads will soon be a thing of the past (our advertisers have been unable to publish new ads lately due to the major changes at hand).

Over the past 24 hours, we've had a few users complain about getting a resource limit error when trying to access their accounts. For the uninitiated, that means the servers we're on are struggling to keep up with the increased load being placed on them (this is different from the payments servers - we're talking about the servers that power the entire Racksterly service.

You've trusted us to provide a service, and we aren't willing to take a chance and wait for the issue to become widespread before doing something about it. That isn't the Racksterly way. Waking up to find that you can't access your accounts because the servers have crashed/are down simply won't do. So, we're taking proactive action - we're migrating to bigger and more powerful servers immediately.

The migration will begin by 01:00 Sunday 13 October, 2019 GMT+1, and is scheduled to last 12 hours. We'll be keeping you posted as things progress.

You may have noticed you aren't able to sign in to your accounts at the moment. This is to ensure that modifications aren't made on the current servers as we migrate (including payments and withdrawals), as these changes won't reflect on the new servers.

For the users who are meant to withdraw today, we will be transferring your earnings to you before the migration begins, so just sit tight.

We're really sorry if this impromptu migration ruins anything for you.

Thank you for taking a chance on us. Thank you for being a part of our dream. Thank you for being a part of Racksterly.

We won't let you down.

Withdrawals - Access Bank (Update)

So, all payments made to users with Access Bank (Nigeria) accounts have gone through successfully, with most of them completing late last night.

If you still haven't received your mula, please let us know as soon as possible. You've worked for your money, and we'll move heaven and earth to ensure you get it.

Withdrawals - Access Bank

Hello people,

So, today is independence day in Nigeria. Which also means it's a public holiday. Being a public holiday, most businesses are closed so their staff can take a break. It appears however, that Access Bank's computers decided to take a break as well. All withdrawals made by users with Access Bank accounts have been pending all day. All freakin' day!

In all fairness to the good folks at Access Bank, they are probably having some systems maintenance or such.

We don't know when these withdrawals will go through. What we do know is they will go through. We'll be keeping an eye on them all the same.

Sorry for the terrible inconvenience we know this is. Too bad we don't own a bank...

Payments: Maintenance Complete

Phew!

That took long enough.

We just completed maintenance - we're really sorry things took as long as they did.

May the withdrawals commence!

Payments: Routine Maintenance (Update)

So things are taking a little longer than expected. Sorry guys.

You'll still be able to make your withdrawals today, that's for sure.

We'll let you know as soon as we're all wrapped up.