ProsperStack changelog
ProsperStack changelog
prosperstack.com

Filter sessions by date

 

Improvement

  

We've added an option to the sessions view to filter results by date.

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Click the dropdown at the top of the sessions list to filter results to a selected date range. Date filters also apply when exporting data from the sessions view.

Survey answer trends

 

New

  

We've added a new survey answer trends report to Insights!

This report allows you to see historical answer data for any survey question in your cancellation flows.

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Survey answer data can be filtered by customer segments so you can reveal cancellation insights based on your unique customer profiles.

Check out the new report in your ProsperStack dashboard!

Improved email notifications

 

Improvement

  

Email notifications have been improved with additional options.

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You can now receive email notifications when a cancellation is deflected and when a new cancellation session is started.

Update your email notification settings by visiting your profile page.

Pause subscriptions at end of billing period (Chargebee)

 

Improvement

  

We've added an option to the Chargebee integration to pause subscriptions at the end of the customer's billing period when applying pause subscription offers.

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The new option is available when creating or editing a pause subscription offer. See the pause subscription offer documentation for more details.

Edit existing segments

 

Improvement

  

We've heard your feedback: not being able to edit a segment after creation can be cumbersome! You can now edit segments to rename them or change their conditions at any time.

Because changing a segment can affect your live cancellation flow or reporting, ProsperStack will warn you if you attempt to edit a segment that's in use by a flow.

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We recommend testing out changes to your segments and cancellation flow in test mode before going live!

Check out the segment documentation for more information about creating and using segments.

Receive notifications when a cancellation flow is started

 

Improvement

  

We've added an event for receiving real-time notifications when a new cancellation flow session is started. You can use this event to receive an alert via webhooks, Slack or our Zapier integration when a customer begins the cancellation process.

Slack notifications

Check out the documentation for the Slack integration, webhooks or the Zapier integration for more details, and see the Events API documentation for information on retrieving events via the ProsperStack API.

Improved dashboard filtering for multiple flows

 

Improvement

  

If you're using the multiple flows feature, the dashboard can now be filtered to show data for each cancellation flow.

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Click the dropdown menu at the top of the dashboard to view data for a specific flow.

Advanced A/B testing

 

New

  

We've added new features to enable advanced A/B testing of retention offers! You can now create and manage A/B tests so you can optimize your retention rates even further.

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ProsperStack will track and compare the accept rates of offers in an A/B test automatically so you can determine which offers will help increase retention the most.

Advanced A/B testing is available in the Prosper and Enterprise plans.

Check out the A/B testing documentation for more details.

Images and new formatting options in deflections

 

New

 

 

You can now insert images in deflection cards!

We've also added some new formatting options to the deflection content editor so you can insert headings for more customization.

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Check out the deflection card documentation for more about creating and using deflection cards in your cancellation flow.

Confirmation flow step

 

New

 

 

We've added a new flow step type: confirmation screens!

You can add the new confirmation screen step at the end of your flow to show a confirmation message after a subscriber is saved or cancels their subscription.

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Check out the confirmation step documentation for details on how to use this new feature.

Note that confirmation screens require version 2.0 of the flow library. Check out the upgrade guide for details.