Respond to Instagram Comments from MyAlice inbox
You can now respond to comments on one or multiple Instagram accounts from MyAlice inbox. You can also reply to users privately through Instagram DM, hide or remove sensitive comments, and auto-respond to user comments. Finally, you can manage messages, comments, and e-commerce orders from other channels in the same inbox.
Find more details here.
The Meta API has certain restrictions on fetching customer data. We tried to incorporate as many fields as we could. For instance, you can see username on Messenger and Instagram DM. Learn about Meta API limitations here.