MyAlice changelog myalice.ai

New

You can now handle multiple operations in one Set Attribute block. Previously, you would need multiple attribute blocks to save multiple attributes. Now, you can save all at once.

You can also use the increase/decrease function to paginate in an e-commerce chatbot.

Say you displayed 10 products in a gallery. If the user clicks See More, they can see the next set of products right within the inbox.

Improvement

You can now search for orders in your inbox by email or order ID and connect the results to your anonymous WooCommerce customer.

Improvement

You can now connect an existing webchat channel while connecting your e-commerce plugin from our marketplace.

Say you had connected to your WooCommerce account on MyAlice before. But for some reason, you disconnected, and now you want to reconnect the channel. Instead of creating a channel from scratch, you can select your previously connected channel.

Improvement

Tickets resolved by one agent are removed from all other active windows in real-time so that you don't need to refresh the window.

Fix

Only the invited user can join a team. Previously, anyone with the invitation link could gain access to a workspace, which might lead to potential security issues. Now, unwanted users get the following message and are automatically blocked.

Started: August 17, 2021, Released: August 29, 2021

Improvement

• Some UI and Functionality change has been done on the Billing

New

• Now you can customize the Quick reply input value
• In Instagram Ice Breaker has been introduced, it provides a way for users to start a conversation with a business with a list of frequently asked questions
• Initial integration of Line and Telegram has been done

Started: August 17, 2021 Released: August 29, 2021

Fix

• There was an issue where new signups were taken to the login page at the first attempt but now it has been fixed
• Now the Datalab entries are filtered filter on the timeframe

Started: August 1, 2021 Released: August 16, 2021

New

• Now an agent can update the order information from the customer order history section which can be found on the right side of an inbox chat
• From now on in the right bar of inbox we can see Customer Summary, Order History, and Product Interaction for all customers in Ecommerce Connected Projects

Started: August 1, 2021 Released: August 10, 2021

Improvement

• When we will resolve a ticket the Bot turn NO/OFF toggle button will not be shown
• Some new minor design changes have been done in Data Lab and Data Lab Forms
• A new tab 'What's New' has been introduced beside settings, here you can see all the latest updates/patches
• In the Agent Metrics report page No. of Orders, Total Sales, and Avg. CSAT has been added in the agent details table

Started: June 22, 2021 Released: August 5, 2021

Fix

• New design implemented in Reporting pages
• Fixed some of the data discrepancies in Reporting APIs