DA Roundcube Update

DirectAdmin servers have seen an update to Roundcube 1.4. This includes their new beautiful and responsive skin, and marks the removal of the third party skins that played this role in the interim.

London Server Migration

The London server has been migrated from cPanel to DirectAdmin. This aims to correct performance and stability issues over the past months, as well as solve the problems caused by cPanel licensing changes. You need to know some details if you are on this server:

  • The control panel is now at https://london.mxroute.com:2222
  • You can find some tutorials here: https://mxroutehelp.com
  • Email filters are created under Settings in Roundcube.
  • We are working to get Crossbox back online for London, a location where it has previously been unstable.
  • The server is not physically in London, but is close enough to still have very low latency to locals (NL).

London Server Migration

We are attempting to kill two birds with one stone on London and resolve issues caused by performance as well as cPanel licensing. This server is well positioned for a migration to DirectAdmin, and we are working toward that end. It is not yet known if this will will be a flawless transition, and as such we cannot yet be certain that we will carry it through. If it is successful, we will move ahead. If it isn't, we will abandon this plan.

We're expecting only one thing to change, and that to be your control panel login URL. We will email customers on this server to notify them of the change, should this migration be successful.

Outbound Filter Updated Again

In a previous update we added that an invalid MX record would not pass outbound filters. This has been dialed back for certain conditions where rspamd was found to be returning the error for no valid reason.

Outbound Filters Updated

Outbound filters updated to rspamd 2.0. Most significant change made with the update:

If the domain in your From header has no valid MX record, it will not pass through our outbound filters. Many email services already look negatively on this, and won't accept emails under these conditions. As a result, we expect this to impact almost no one.

London Migration - Physical move

The London server will be going down for a physical move on the 27th of July. This will begin at 1700 GMT and is expected to last one hour.

You should not lose any incoming email during this time. It is the default universally agreed upon standard for an email server to retry delivery when it cannot reach the recipient server. There are no services we are aware of that do not operate by this standard.

Banshee Migration - Added Expectations

As the server migration to better hardware progresses, two expectations are being added to the event:

  1. Some new emails temporarily disappearing, then reappearing soon after due to final sync.

  2. Crossbox (m x l o g i n beta email client) will be inaccessible for a brief period during the transition while we disconnect the old slave and reconnect the new.

The migration is proceeding well, but we are unable to give a timeline for expected events given the dynamic nature of the work.

Addon Domain Page Changes

When adding an Addon Domain in cPanel, it requires a Subdomain of your primary domain (the one you signed up with), and a Document Root (where it's website would be hosted). Because we do not use cPanel for web hosting, these are excess details that simply must exist to fulfill the needs of the control panel, and can be considered cosmetic and useless to you.

Previously, we had hidden these fields and generated a UDID on page load that would silently populate these fields. On rare occasions, however, the UDID generated by the cPanel function would not meet the requirements for the field, and would be rejected. This would require a page reload and another try to add the domain. At the time, this was deemed an acceptable limitation due to the frequent chargebacks that customers would issue upon visibility of the "subdomain" field (and they would openly state this as the reason). Until, however, the error strangely became more common on the Eagle server, leading to a chargeback as well. As chargebacks are costly to us, we have been trying to do our best to avoid them, especially where they occur simply because a feature is not beautiful enough in it's current iteration.

We have rolled back this page to it's original state, and it now appears with these Subdomain and Document Root fields. When you fill in the addon domain and hit Tab, the other fields populate themselves. On the rare occasion that the subdomain field is not unique and therefore fails (adding multiple of the same domain with different TLDs can cause this), simply fill any unique value there and be done with it.

We will continue to work toward a better and more seamless solution for adding domains without this annoyance, and hope that this is not too large of an inconvenience.

Scheduled Migration - Banshee

The Banshee server is scheduled for migration on Saturday, June 15th. These events are expected to result from the migration:

  1. A brief moment where your email clients return in error about the SSL certificate. To be resolved within 5 minutes.

  2. Recently moved or deleted emails reappearing. Once the migration is complete we do one final sync from the previous server. You may have moved an email from one folder to another, or perhaps deleted it, on the new server while it still exists in it's original location on the old one. This causes the email to reappear. It's a very specific set of actions in a very limited window that trigger it, and not something most users will see. If you do see it, consider it a one-time issue.

Outbound filters loosened

In an effort to more heavily test our outbound infrastructure, we have loosened outbound filters for the time being. This means that more emails (mostly forwarded emails) will be going out through our system. We will be watching for blocking and rate limiting from major service providers, and may scale this effort back in response should this occur significantly.

At this time we have scaled out our outbound infrastructure to an incredible size, and believe that it may be able to handle allowing more forwarded emails through it.