Outbound filters loosened

In an effort to more heavily test our outbound infrastructure, we have loosened outbound filters for the time being. This means that more emails (mostly forwarded emails) will be going out through our system. We will be watching for blocking and rate limiting from major service providers, and may scale this effort back in response should this occur significantly.

At this time we have scaled out our outbound infrastructure to an incredible size, and believe that it may be able to handle allowing more forwarded emails through it.

Added "BETA TEST" to Crossbox logo

The Crossbox email client (M X l o g i n) is not considered to work flawlessly for all users with our configuration at this time, and thus has been labeled "BETA TEST" to clarify expectations.

MXroute Manager template updated

Updated language on email account create page to clarify presence of randomly generated subdomains. Also updated DKIM page to reflect the intended UX. Fixed redirect when clicking Email Accounts.

Storage Adjusted

Our Small, Medium, and Large packages have all been increased in storage. To simplify our offering, the MX1, MX2, and MX3 packages have been removed from the front page.

Outbound Infra Upgrades In Progress

The previously deployed Dallas relays are now being deployed again. At the time of this update, three are in regular rotation. More relays will be added on a regular basis.

This work scales our outbound infrastructure to handle larger workloads, improves delivery quality to Microsoft, and provides geographic redundancy to our platform.

Outbound Infra Upgrades Temporarily Reverted

Recently 50 outbound relays were deployed in Dallas to compliment our existing relays in London, using fresh IP space to balance the load between two unique ranges. Due to an internal mistake on our part, these relays have been down since Dec 25th.

Customers will have seen no impact on this at all, this is entirely transparent and only impacts routing switches on our back-end. This update better serves as a timeline for background context on the underlying infrastructure.

All email continues to go through our IP space, and then through MailChannels if our IP's are rejected by the recipient server.

Spam reduction effort

In an effort to reduce inbound spam without tightening content filters, this list has been added as a block list on all servers:


This list will be updated on every server daily, IPs with 3 or more listings will be blocked. The expectation is that this will have 0 impact on the use of your account or the receiving of legitimate email, but will have a small net impact on your received spam, server performance, and our IP reputation (due to email forwarders).

Crossbox added to Friday

Crossbox has been added to the Friday server. In the URL for the server, you can replace "friday" with "mail" to access it directly.

So, for example, if the server URL is "friday.domain.com" then you can access it with "mail.domain.com" (where domain.com is representative of our domain, which we do not publish here for white labeling purposes).

Spam attacks from qq.com

Due to extreme spam attacks from qq.com, a widespread desire by customers to have loose inbound spam filters, and a widespread desire to use forwarders, we have set all inbound mail from qq.com addresses to a high enough spam score to cause them to be rejected.

If you wish to receive email from a qq.com address, you can whitelist them in your Spam Filters section in cPanel.

This will be visited again later when the spam attack stops.

Outbound Infrastructure Upgrades

Our outbound email infrastructure has been significantly upgraded. We have doubled capacity, created workflow to increase capacity further at a rapid pace, and added a second IP range to increase diversity.

We have obtained a new IP range that is of the cleanest reputation, and deployed new outbound relays in Dallas under this new IP range.

We hope to see this improve the quality of email delivery, specifically as it relates to landing in inboxes (where we can influence this).

No published changelogs yet.

Surely MXroute will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree