Marker.io updates
Marker.io updates
marker.io

WordPress plugin πŸ”Œ

 

New

 

 

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Deploy your widget on WordPress in a few clicks

  • No-code installation: Install the Marker.io website widget without having to manually embed a snippet code.
  • WordPress users only: Activate the feedback widget for every website visitor or limit visibility only to users that are logged in to your WordPress site.
  • Reporter email and name auto-fill: Your WordPress user email and name will be automatically populated when reporting issues.
  • Feedback portal: Clients can access the feedback they previously reported directly in WordPress.

Learn more

Secret URL Parameter 🀫

 

New

 

 

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Reveal widget with secret URL parameter

With this new update, you can add a secret URL parameter at the end of your page to reveal the widget

How does it work?

You will need to install your widget inside your website, then set the widget visibility to "hidden". Now, anyone with the secret parameter will be able to reveal your widget. Learn how to do that here.

Learn more -> Blog post announcement

Identify Your Reporters via Code πŸ†”

 

New

 

 

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Identify Your Reporters via Snippet Code

If you're collecting feedback from known users (like your own paid customers), this update is for you!

With this new update, you can ask your developers to pass your reporter's email and name programmatically. This mean that you won't have to ask reporters to provide their personal info they report feedback.

Learn more:

Secure Widget on Trusted Domains πŸ”

 

New

 

 

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What is Widget security?

If you install your widget on a domain that is publicly accessible, some people with bad intentions could "steal" your widget's code inside your page, and install your widget on other websites. With domain protection, your widget's snippet code is unusable on non-listed domains

How do I secure my widget?

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To secure your widget, simply go to [DESTINATION] > Widget > Installation > Javascript code > Secure your widget

What about my destinations?

All destinations created before 1st of June 2021 will have domain protection turn on. For newly created destination, make sure to enable it yourself.

More info

To learn more about widget security, read our documentation here.

[Teamwork.com] Custom fields support

 

Improvement

 

 

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If you're a Teamwork.com user, you're going to love this update! You can now create custom fields in Teamwork.com and have them pop up in Marker.io.

To enable this feature, go to one of your Teamwork.com destination > widget > fields > customize.

Status sync & auto-update πŸ”„

 

New

 

 

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Mark issues as "Resolved" in Marker.io, without leaving your favorite project management tool

This update works with:

  • Trello
  • Jira
  • Asana
  • Teamwork
  • Wrike
  • ClickUp
  • GitHub
  • Gitlab
  • Clubhouse
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With this new feature, you can update Marker.io statuses and notify Guests as soon as you close an issue in your favorite issue tracker.

Full blog post πŸ‘‰ https://marker.io/blog/status-updates-sync/

✨ Javascript Renderer v2

 

Improvement

 

 

We drastically improved Marker.io JavaScript Renderer!

You don't want to ask your guests to install an extension to capture a screenshot. It's cumbersome and most of your guests don't even know what a browser extension is.

By default, when you install your Destination widget via JavaScript snippet on your website, Marker.io uses the renderer to capture screenshots. This way guests and members don't have to install the extension.

The extension used to be faster and more accurate until today. Now it's just faster.

Olivier made so many improvements to the renderer that it's hard to notice what's the difference with a reporter using the extension.

To install it, go to your Destination > Widget > Installation.

Here are some before and after!

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πŸ’¬ Don't hesitate to reach out if you have weird behaviors on your website, we'll fix them one by one!

πŸ”Œ New integration: Wrike

 

New

 

 

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Report visual bug reports into Wrike

New bug reports created using Marker.io are automatically created as new tasks inside your chosen project or folder in Wrike. Marker.io records technical data like console logs, page URL and browser version and attaches it to your tasks.

To get started, add a new destination inside your account and select the Wrike integration.

Guest Commenting: Close the feedback loop

 

New

 

 

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The new Guest commenting feature allows your team members to use Marker.io as a communication channel with your guests, replacing old workflows like sending follow up emails.

How it works

When a Guest reporter submits an issue via Marker.io, your team will see a new link appear to contact your Guest via Marker.io.

(This is an example issue created as a Trello card, but this link will show with all tools supported by Marker.io like Jira, Asana, Github and more)

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Your team members will then be able to reach out using Marker.io.

It's as simple as sending a Whatsapp message!

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We will then notify your Guests via email that they have a new comment.

We'll invite them to jump into Marker.io and and reply from there, even if they don't have a Marker.io account.

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Finally, all comments added in Marker.io will be posted back to your favorite issue tracker.

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πŸ”’πŸ‘€Internal discussions protection: Any comments posted inside your issue tracker will not be pushed to Marker.io to keep your internal conversations private. Guests will never see those.

Learn more about how the Guest commenting feature works ->

ClickUp integration πŸ”Œ

 

New

 

 

monday-logo-white.png Report visual bug reports into ClickUp

New bug reports created using Marker.io are automatically created as new tasks inside your chosen folder and list in ClickUp. Marker.io records technical data like console logs, page URL and browser version and attaches it to your tasks.

To get started, add a new destination inside your account and select the ClickUp integration.

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