The new Guest commenting feature allows your team members to use Marker.io as a communication channel with your guests, replacing old workflows like sending follow up emails.
How it works
When a Guest reporter submits an issue via Marker.io, your team will see a new link appear to contact your Guest via Marker.io.
(This is an example issue created as a Trello card, but this link will show with all tools supported by Marker.io like Jira, Asana, Github and more)
Your team members will then be able to reach out using Marker.io.
It's as simple as sending a Whatsapp message!
We will then notify your Guests via email that they have a new comment.
We'll invite them to jump into Marker.io and and reply from there, even if they don't have a Marker.io account.
Finally, all comments added in Marker.io will be posted back to your favorite issue tracker.
🔒👀Internal discussions protection: Any comments posted inside your issue tracker will not be pushed to Marker.io to keep your internal conversations private. Guests will never see those.
Learn more about how the Guest commenting feature works ->