We care about your feedback and worked tirelessly to revamp the way you contact us at Lemonway.
Here are the changes we operated so you have a better experience when reaching out to us:
IMPROVED REQUEST FORM
You're all familiar with our web form, your key touch point for any requests related to operational issues (https://support.lemonway.com/hc/en-us/requests/new).
Guess what ? New fields have been added for a tailor-made support in a blink of an eye.
For full transparency on ticket status, all it takes is to create your personal access to our support system.
Cherry on the cake, you can tag your collaborators in your requests for a better follow-up. Please reach out to us if you need help in doing so !
For a top-notch experience with our support system, we've worked on a guideline detailing best practices !
Feel free to spread the word within your teams and give us your feedback for constant improvement.
NEW PHONE NUMBER
We all know time is money, hence the decision to open a line exclusively dedicated to our partners:
French & English: +33 1 76 41 06 17
Italian: +39 02 8295 069
Spanish: +34 911 98 86 02
Thanks to this new number, your inquiries will be on top of the list.
Our Customer Care Managers remain available from:
• Monday to Friday • Between 9am - 12:30am & 13:30am - 6pm.
In case of unavailability please leave a message and be sure we'll call you back in no time.
I hope you will enjoy those improvements !