Major update of the Koofr desktop client

Our new desktop client is finally here and with it, lots of cool changes. We fixed some annoying bugs as well as changed our syncing process and made it better. We also added some highly requested features, like preserving the original timestamp of files.

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The new desktop client brings among others the following changes and enhancements:

  • as mentioned, our sync now preserves the original file timestamp

  • you can now sync files while they are open in other applications (for example files open in MS Office)

  • improved and much faster syncing when handling many smaller files at the same time

  • fixed behaviour causing sync errors to immediately appear when the synced folder is deleted on your computer or in Koofr web application

  • improved handling of very large file syncs (with 50.000 files and more)

  • our sync now detects when files are renamed and does not make additional unnecessary transfers as it did before

  • we improved our Sync icons feature for Windows, which was causing lots of problems to the Windows 10 users in the past

  • we fixed the bug on macOS which sometimes caused an empty window to appear instead of the application

  • we improved hibernate and sleep detection so syncing should now resume immediately after your computer wakes up

  • we improved the algorithm for sync transfer speed calculation to display more accurate speed

  • the desktop client is much more stable overall

and some other various bug fixes that will make your Koofr user experience even better.

The desktop client updated automatically to the new version, so you can already start using it.

We did it with the help of you, our users, who promptly reported your issues to our support team. Some of you also participated in the beta and pre-release testing of our new desktop client for which we are really grateful.

We hope you enjoy our new desktop client. Let us know what you think of it on our Reddit channel.

New Help and support center

We’ve all got issues sometimes. And our new Help and support center is here to solve the Koofr related ones. :)

If you click on Help and support button below the Main menu of the Koofr web app or select Help and support in the Account Menu of the web app, a new and improved Help and support center will open for you.


We've made it easier for you to Change your account password, Download the Koofr desktop app and Upgrade your account, all in one place.

If you are seeking the answers to Frequently asked questions, want to watch our video tutorials or want to get some quick tips from our blog, you'll now be able to find all of that there.


Get in touch with all of the Koofr communities from one place, contact our support team or report a bug you found.


And if you decide you want to remove your Koofr account? You can also now do it from our Help and support center.

We hope you enjoy this improvement and find it helpful. Let us know what you think of it on our Reddit channel.

Koofr app available on Huawei AppGallery

AppGallery is Huawei's official app distribution platform, which can be used on Huawei mobile devices to search for, download, manage and share apps.

You have been asking us to start offering Koofr mobile app on Huawei AppGallery, and we made it happen.

We are happy to announce that Huawei users can now find and download Koofr mobile app here.

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We hope you enjoy this improvement. Let us know what you think of it on our Reddit channel.

Increased retention of the Deleted files for paid Koofr accounts

We are glad to inform you, that we increased the retention period of the Deleted files in the paid Koofr accounts. A longer period of retention for the deleted files was commonly requested by you - our users.

Paid users now have 30 days from the moment of deletion to restore their Deleted files with the Undelete action in the Koofr web app.

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If you click on the Deleted files in the Main menu of the Koofr web app, you are now also able to see a reminder of your retention period, next to the number of deleted items and their size.

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You can also still Permanently delete your files before the end of the retention period. Find the Permanently delete button in the top-right corner of the Deleted files in both free and paid Koofr accounts. Please note that the deleted files do not count towards your storage space quota.

Note: The retention period of the Deleted files in the free Koofr accounts is still 7 days.

We hope you enjoy this improvement. Let us know what you think of it on our Reddit channel.

Job indicators added to the Koofr web app

Started a move or delete job and now you are unsure which files are being processed? The guessing is over.

When you move, copy, rename or delete your files on Koofr, an indicator which shows you that the created job is ongoing, appears over your file's thumbnail.


The indicators are visible both in Gallery and in List view.


In case an error occurs, you are now able to see that from the error indicator icon that appears over your file's thumbnail.


When hovering over the file, you can see the description of the error that occurred.


If you click on it, you'll be redirected to Jobs, where you can view the job error report.


Check out the video showcase of our new feature.

We hope you enjoy this improvement. Let us know what you think of it on our Reddit channel.

Improved Koofr EXP

We are happy to announce we’ve made some improvements and additions to Koofr EXP.


When searching for duplicates with Koofr Duplicate File Finder, you are now able to right-click on the results. Doing that you will see these options:


Select all in same folder (will select all of the duplicate files that are in the same folder)


Exclude this folder (will exclude all of the found duplicates that are in this folder from the results list)

Exclude this file (will exclude all of the found duplicates of this file from the results list)

As soon as you decide to use the Exclude this folder or Exclude this file, you'll see a new button appear in the Selection Menu – the Reset button, giving you a chance to reset your choices before proceeding.


These new options are meant to help you select the appropriate duplicates and filter out the results list before you decide to delete any of the duplicate files.

We also added the option which lets you sort your results by Size or number of Files in Koofr space usage tool.


Additionally, Koofr EXP now works much faster than before, bringing you a better user experience. If you have a lot of files it used to take minutes to get the results list and now it will only take seconds.

Note: Koofr EXP is only available in the paid Koofr accounts.

We hope you enjoy this improvement. You can let us know what you think of it on our Reddit channel.

New and improved text editor

We are glad to inform you, that we changed our in-app text editor in our web app. A better and improved text editor was commonly requested by you - our users.


The new editor enables:

  • opening, viewing and editing of various text file formats (for example .txt, .json, .js., .py, …)
  • syntax highlighting in various languages
  • autosave function
  • transformation of letter cases
  • folding and unfolding of the text
  • opening the Command Palette with right-click (see picture below)
  • a quick overview of the document in the edit mode
  • quickly changing all occurrences of a word inside a document


You can now write, edit and view short or long texts and meeting notes directly in the Koofr web app, or even work on your programming projects without leaving Koofr.

We hope you enjoy this improvement. You can let us know what you think of it on our Reddit channel.

Customize the passwords for Send and Receive links

Koofr allows you to password protect all your Send link and Receive files links. With that, you secure your links and your Koofr storage from accidental or deliberate misuse.

Until now, you were able to customize the link URL of the Send link and Receive files links and change the links expiration date.

Now, we also added the option to edit the automatically-generated password of the password-protected links and set it to a custom one.

To do that click on the pencil icon next to the automatically generated password.


Type your own password into the Change link password textbox, click on Done and Ok.

Your custom password must be six characters long. You can use numbers and letters.


Please note, that this option is only available in the paid Koofr accounts.

We hope you enjoy this improvement. You can let us know what you think of it on our Reddit channel.

Koofr Android app brings exclusion options to auto-upload

Due to the popular demand, this latest release of the Koofr Android app (version 3.7.10) brings you the ability to choose folders in your Gallery that are included in the automatic uploads of media.

What does this mean?

Previously, when you enabled Media upload from your Android to Koofr, every new image and video file on your device would get picked up and uploaded. Many users mentioned, that they would not want all such files to be uploaded. So this release brings a rethink on how the Auto Media upload works. By default, only Camera files will be uploaded. All other folders found on the device will be excluded but can be manually added to the auto-upload. This way, we are giving you, the users, more control over this functionality.

How to configure excluded folders?

Open the Media upload settings of the Koofr app where you'll find a new clickable option named Exclude folders.

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There you will be able to include or exclude folders from automatic upload to your My Android Media folder. Note: Only folders that contain image or video files will be shown in the list.

Based on the feedback from users, initially, the only thing included by default will be the Camera folder.

The new release is already available on Google Play Store.

We hope you enjoy this improvement. You can let us know what you think of the new release on our Reddit channel.

Empty trash option now available

We have received many requests for an option to permanently delete files from the Koofr Deleted files section (Empty trash) before the retention period expires. And we made it happen for you.

You will now see a new button in the Koofr Web app Deleted files section imaginatively named Permanently delete. This enables you to immediately remove all files in the Deleted files from our servers.


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After confirming the permanent deletion, a Job will be created that will scrub files from our servers. Depending on the number of files this can take a few second or more. You can see the progress in the Jobs section.


If you do not manually trigger this process, the files will still be automatically removed after the undelete retention period expires. Also, the files in the Deleted files still do not count towards your usage quota.

WARNING: Please note, this action is final and there is no recovery of files from this point. We have no more copies of them. So make sure to check what you are removing.

Also, when deleting Shared files, they will now only appear in the Deleted files section of the share owner! This means that only the share owner can recover or permanently delete these files.