We've made some small, but impactful, internal changes to how we store subscriptions.
Previously any subscriptions created against your team were stored the same, meaning if you had created subscriptions using your Paddle sandbox credentials there was no way to see these different from the ones created on your production credentials. This could have resulted in your customers attempting, and failing, to view a sandbox subscription.
Over the past few days we deployed a few incremental fixes for this, the subscriptions are now aware of the Paddle vendor they were created with and we only associate customers with subscriptions bound to your currently set Paddle credentials.
We don't believe Kanuu teams saw any issues resulting from the previous logic but going forward we will have a much clearer separation between sandbox and production subscriptions.