Junip updates juniphq.com

We've added a team settings page to admin. It gives you the ability to invite & manage multiple users within your Junip account.

New users will get an email prompting them to sign-in or create an account, then they'll be able to accept the invitation to your organization.

You can see the status of all your users on the team settings page & cancel pending invitations. Over time, we'll continue to add more controls for you to manage users in your account!

The number of users on your account scales with you plan - Essentials has one user, Standard has three & Pro has access for up to eight users.

We're happy to now support completely custom HTML in the emails you're sending from Junip. This feature is available on the Pro plan.

To access custom HTML, simply "enable custom HTML" on your message template & you'll be taken to the editor.

Similar to our out of the box templates, you can preview changes before saving them using the preview button on the top righthand side of the editor.

Junip now rounds to the closest half star, instead of the closest full star. This represents 100% growth in our number of star options.

This change was pushed automatically this afternoon & there is no work required to enable it.

tl;dr - we made performance improvements to how we're loading summaries 🎉

If you installed Junip before January 27th, you'll need to reauthorize Junip with Shopify to use these functionality. To do so, simply log-in to Junip from the App section of your Shopify Admin.

Full -

We changed the way we're loading a product's rating summary.

Previously, these stars were pulling from our scripts just like the rest of Junip's content.

Scripts are great for a lot of things. They let you quickly make changes in one service (Junip) and then render them on your storefront. We also load scripts asynchronously to keep your pages super fast.

In very specific instances though, scripts can create sub-optimal customer experiences. Summaries is one of those cases.

If you have a customer on your product page, everything above the fold needs to just flat out work. No janky experiences.

Shopify lets us push summaries to a service of theirs called "Metafields" (you can learn more about Metafields here). Metafields allows us to sync this data beforehand, then have it live on your product model as opposed to our scripts.

So now when a page loads where you're showing summaries, they'll function as a part of your product instead of loading through our scripts. This also applies to places where they're appearing on a preview.

There are some downsides to using metafields & they compound as you deal with more complex pieces of information, so our main widgets will continue to load through scripts.

Since these are lower down in the product page, loading asynchronously is actually preferred - we can render them after initial page load & they will display well before a customer has scrolled to that part of the page.

But for a simple method like summaries, metafields gives you a nice performance bump, a smoother customer experience & improves conversions across your site.

We added the ability to change the number of reviews that are displayed by default on your product pages.

Your customers will always be able to see additional reviews by hitting the "see more" button :)

We shipped a small improvement to let you toggle review counts on/off. This affects how the stars under your product title display.

By default, review counts will be off - meaning your stars will show without the number.

If you'd like to add the number, you can do so under "Advanced settings" on the On-site page here.

Then stars under the product title will display with your review count! 🙂

There is one resounding thing we heard from you over the first couple of weeks using Junip - you wanted to understand what was happening to the review requests you were sending.

Now you can, with "Sent":

Sent is a simple feed of all the messages you've been sending from Junip. It tells you the what, when & who of your message, as well as the status; whether a customer has opened, clicked or engaged.

You can find Sent in Admin here, just under the Messages section.

Over time we'll add more functionality to this section based on what you tell us you're trying to find. So please reach out if there's something specific you'd like to see!

Your content is your content, full stop.

At any point in time, you can export all of your reviews from Junip for reporting, analysis or other uses.

Simply head to the moderation section of Junip's Admin, then hit "export".

While Junip is working to generate your export, you're free to close the window & work on something else.

When we're all wrapped up, you'll find the download in the same place!

We noticed our on-site displays were looking a little bit off on stores that had dark theming, so we made a dark mode setting!

Dark mode ensures our on-site displays look just as good on dark themes & color schemes as they do on light.

To get this started on your store, just visit your On-site settings in admin then under "Advanced settings" check "Enable dark mode".

We've added the ability for you to send a test email to yourself, located on every message: https://admin.juniphq.com/messages

This should help give you peace of mind with your communication!