Email on each review in moderation

We added the customers email to the moderation view for each review.

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Featured reviews

We've added the ability for you to tag "featured reviews". This is managed in your normal Moderation queue.

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When you enable "show featured reviews first" in the on-site section of admin, it will default to a "featured first" view on page load for customers.

Read more in the help doc.

Incentivize reviews

You can incentivize customers to leave reviews with three types of rewards:

  • Free shipping coupon
  • Dollar off coupon
  • Percentage off coupon

First, head to Incentives in your Junip Admin. If you installed Junip prior to May 5th, you'll be met with this banner:

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You have to re-authenticate with Shopify so we can generate coupon codes for your store.

Once you have the right permissions, creating an incentive is easy.

  1. Choose the type
  2. If fixed discount or percentage discount, input the value
  3. Choose whether or not you'd like to offer this to unverified buyers as well (we recommend not)
  4. Add incentive! 🎉

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You can only ever have one active incentive at a time, but you're welcome to edit & switch between types as you wish! Incentives will display to customers in their browser when they submit a review.

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Review page summary

You can now show a summary of your reviews store wide at the top of your dedicated reviews page.

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You can configure this within your Shopify theme. Just navigate to your reviews page, then hit the "site & product reviews" section.

Within the section, you can click "show review summary" & the summary will be added to the section.

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Manual review request links

Need to manually send a review request link?

  1. Head to the products section
  2. Click view the product review link
  3. Copy it

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Now you can send it wherever you're chatting with your customers!

Note: this link is treated like an on-site "write a review". Meaning customers will have to verify their email before we accept the review & we can only mark it as from a verified buyer if we can match the email to an order.

User management actions

You can now remove an existing user from your Junip organization. You can also transfer ownership to any existing user.

Both these actions take place on the team settings page, where you can also invite new users: https://admin.juniphq.com/settings/team

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International review requests

It's important customers have received their product before you request a review from them. You can create different delays for customers who purchase from a domestic vs international destinations to account for longer shipping times.

Simply navigate to: https://admin.juniphq.com/settings/solicitation

Then you need to:

  • Check "Use a different delay for international orders"
  • Set your delay
  • Set your domestic countries

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Account notification emails

Notification & update emails let you know what's happening in Junip without having to login. These are off by default & managed on a per user level.

Notification emails send when you get a new review. You can tailor these to send based on the state of the review (pending, approved & all).

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Update emails send weekly or daily, whatever your preference. You can also choose the time of day you'd like to receive these.

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Notification & update emails are available on all accounts, you can manage them here!

Product groups

Product groups let you share review content across multiple products.

When you navigate to the products section, you can click create product group on an individual products page.

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This product becomes the lighthouse for all others in the group. Meaning when you add other products, they'll inherit the traits (or lack thereof) of the lighthouse product. Products can only ever exist in one product group.

Adding products to a group is as simple as searching & clicking add to group.

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There are two primary use cases for product groups:

  • Subscription stores: most subscription providers like ReCharge & Bold require you to make a second product for a subscription. This should share reviews with your one-time purchase product
  • Products with very small variances: Sometimes products with small differences like size will show as different, these should be able to share reviews

Product groups has been rigorously beta tested & is live today for all accounts on Standard and above.

Products links in reviews

Anywhere a review appears that isn't the product page will now show the product they reviewed alongside it. It will also link back to that product.

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Most often, this will be on the dedicated reviews page, but will also show if you're leveraging our section on your site. You can view an example here.

This is live now & requires no changes from your team.