Integrations

We've begun rolling out our integrations with marketing automation platforms. You can find them in admin here.

These integrations allow you to fully manage the post-purchase review request flow directly in your ESP. You can also get events in for new Reviews Created, allowing you to kick off additional flows & better understand your customers.

Currently we integrate with Klaviyo & Omnisend. If you're interested in using one of these integrations we're happy to help & have thorough documentation here. We'd love to hear how you're making the most of them!

Campaigns

Campaigns have a new home! Previously, you could only one run campaign on install. Now you're able to run campaigns any time, see your history & track the progress.

Campaigns lives under the Messages section of Admin: https://admin.juniphq.com/messages/campaigns

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On the Campaigns page, you're able to see your campaign history & create a new campaign in the top righthand side.

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More detailed documentation can be found here.

Happy Campaigning! 🎉

Moderation tags

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We made it easier to view at a glance if a review has internal notes or has been replied to.

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Enhanced on-site photos & videos

We significantly improved the experience of interacting with media on all Junip displays.

The container loads ~2x faster, renders the review beside the photo & allows a customer to flip between media if there is more than one photo or video.

This is automatically live now on all accounts, nothing required to enable.

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Notify customers of a reply

You can now notify customers of your response to a review. This is an addition to our public response feature in the moderation section.

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Internal notes

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Now on each specific review in moderation, you can add a note. These notes are tied to your user account, so you can keep track of who says what!

Disable products

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You can remove products from reviews entirely. This is useful for digital products like shipping insurance or gift cards that it doesn't make sense to review.

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Email on each review in moderation

We added the customers email to the moderation view for each review.

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Featured reviews

We've added the ability for you to tag "featured reviews". This is managed in your normal Moderation queue.

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When you enable "show featured reviews first" in the on-site section of admin, it will default to a "featured first" view on page load for customers.

Read more in the help doc.

Incentivize reviews

You can incentivize customers to leave reviews with three types of rewards:

  • Free shipping coupon
  • Dollar off coupon
  • Percentage off coupon

First, head to Incentives in your Junip Admin. If you installed Junip prior to May 5th, you'll be met with this banner:

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You have to re-authenticate with Shopify so we can generate coupon codes for your store.

Once you have the right permissions, creating an incentive is easy.

  1. Choose the type
  2. If fixed discount or percentage discount, input the value
  3. Choose whether or not you'd like to offer this to unverified buyers as well (we recommend not)
  4. Add incentive! 🎉

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You can only ever have one active incentive at a time, but you're welcome to edit & switch between types as you wish! Incentives will display to customers in their browser when they submit a review.

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