Junip is constantly searching for ways to decrease our impact on your storefront's speed. We've shipped two updates in this effort:
These improvements are live for all stores & require no work on your end, with more on the way!
Most jurisdictions require businesses to include a physical address in emails sent to customers.
With emails sent from Junip, we default to grabbing your physical address from Shopify & previously the only way of editing that information was to change it within Shopify. You're now able to manage your Store Address directly in your store settings section of Junip: https://admin.juniphq.com/settings/store
Note: this is only relevant for emails sent from Junip, not those sent from any of our marketing integrations.
We've completely overhauled Custom Questions in Junip with the following updates:
Junip's mobile first forms have always been the best way to gather custom questions from your customers, we're thrilled to now be head & shoulders the best way to manage them as well :)
More info here: https://junip.co/blog/custom-questions-2-0/
Wiser AI, a product recommendation app for Shopify stores in now integrated with Junip.
This integration allows brands to display their review information from Junip in-line with products in Wiser recommendations & offers. For more information visit the integration listing & help doc! 🙏🏼
Checkout Promotions, the leading app to run promotional offers & content in checkout is now integrated with Junip. Checkout Promotions is able to do two things with Junip:
For more information, visit the integration listing here (https://junip.co/integrations/checkout-promotions) & the help doc here (https://help.junip.co/en/articles/6228811-on-site-display-apps) 🎉
Junip is now the only major review platform to allow brands on Shopify to offer discount codes that work for both one-time purchases and subscriptions that take place Shopify’s checkout. Meaning regardless of type of purchase, your discount codes will simply work.
Note: this only applies to brands using the Shopify Checkout to power subscriptions.
Previously, all discount codes would only work for one-time purchases. We’re thrilled as of today, this is no longer the case!
Using the new discounts is simple:
That’s about it! If you'd like more of the backstory to this feature, you can find it here: https://junip.co/blog/new-discounts-with-shopify-subscriptions/
So you got an amazing review & want to tell the world.
Until now, the only real option was to take a screenshot of the on-site view, moderation, or even the notification emails… while none of those options were all that great, many of you persevered & still shared!
We want to make this easy - so we've added a share option to the "review management" section of Junip: https://admin.juniphq.com/reviews
Whenever you click a review in Admin, you'll see an option both at the top of the screen & bottom right to "share":
Once you click "share" you'll see options to re-format based on the place you want to share. You'll also have the option to make some minor customizations.
Then it's as simple as hitting share (on mobile) or on desktop, downloading then sharing on your preferred platform!
We're introducing a new feature dubbed "Manual Review Links", accessible in Admin here: https://admin.juniphq.com/forms/review_links
Manual Review Links are a completely flexible method of gathering reviews from customers with endless possibilities - it's a little overwhelming to know how to use them! How they work is simple.
When a customer lands on the Review Link, they'll be prompted to complete a passwordless authentication (confirm their email). Once they've confirmed their email, all the reviews they're eligible to leave for all previous products purchased will display.
Over the coming weeks, we'll share more on https://junip.co/blog/ about different experiences being created with these, but we've already seen them used in Packaging Inserts, Account Pages, Subscription Portals & more. If you have any questions, don't hesitate to give us a shout!
You can now offer customers the option to edit previously submitted reviews in Junip.
This is one of the most requested features to date & for good reason - if a customer has a bad experience & you fix it, they should be able to update their review.
Editing is live now, accessible in both "Review Management" (beside a review) as well as in the new "Manual Review Links" section of Admin: https://admin.juniphq.com/forms/review_links
If a customer visits that URL, they'll see all their previous reviews & be able to modify the content. Simple as that!
We've added the name of the Product that was reviewed to the "Review Created" events that Junip sends to other services (Klaviyo etc).
This will allow more customization & logic in your other tools with review data!
