We're bringing on-site submissions… onto your site! 🎉
Previously, customers would be directed to a new tab to submit their review when clicking your "write a review" button. With this change Junip now opens a modal on the page that allows them to leave a review, without being taken out of your site experience.
This is live today for everyone using on-site submissions & there is no work needed for you to take advantage of it.
You can now include custom questions in your review requests! 💫
Questions are either short answer or multiple choice. Multiple choice options are also filterable on product pages so customers can find the most relevant reviews for them!
Custom questions are available on the Standard plan & found in the Products section of Admin. More details can be found in our help doc here: https://help.junip.co/en/articles/4607278-how-to-add-custom-questions
We've made it easier to test workflows in your marketing automation platform.
You can now ask Junip to emit test events that will trigger your workflows. Use this to make sure your workflows are working properly before you flip them live for all your customers!
Test it out in the integrations section of the Admin!
Junip is now integrated with Postscript! 🎉
If you use Postscript, you can now send SMS reviews requests directly from their dashboard using the Junip event. Junip also sends an event when a New Reviews is Created, letting you follow up with happy customers.
More details on the Postscript integration can be found here: https://help.junip.co/article/74-postscript-guide
We've begun rolling out our integrations with marketing automation platforms. You can find them in admin here.
These integrations allow you to fully manage the post-purchase review request flow directly in your ESP. You can also get events in for new Reviews Created, allowing you to kick off additional flows & better understand your customers.
Currently we integrate with Klaviyo & Omnisend. If you're interested in using one of these integrations we're happy to help & have thorough documentation here. We'd love to hear how you're making the most of them!
Campaigns have a new home! Previously, you could only one run campaign on install. Now you're able to run campaigns any time, see your history & track the progress.
Campaigns lives under the Messages section of Admin: https://admin.juniphq.com/messages/campaigns
On the Campaigns page, you're able to see your campaign history & create a new campaign in the top righthand side.
More detailed documentation can be found here.
Happy Campaigning! 🎉
We made it easier to view at a glance if a review has internal notes or has been replied to.
We significantly improved the experience of interacting with media on all Junip displays.
The container loads ~2x faster, renders the review beside the photo & allows a customer to flip between media if there is more than one photo or video.
This is automatically live now on all accounts, nothing required to enable.
You can now notify customers of your response to a review. This is an addition to our public response feature in the moderation section.
Now on each specific review in moderation, you can add a note. These notes are tied to your user account, so you can keep track of who says what!
