July 9th - Bug fixes to Custom iCals and and Messages from direct reservations

  • Messages from guests not appearing in Hostaway. Property Managers could not see the content of some messages coming from direct reservations.
  • Custom iCals can now be added to the system again: We had a bug that was blocking Property Managers from adding a custom ical.

June 3rd - Improvement to the Guest Portal & Guest Invoicing

  • You will now be able to see cleaning fee and security deposit fee in the Fees section of the Guest Portal.

guest_portal_improvements.jpg

  • For Guest Invoicing we have added the listing name and Hostaway id to the invoice.

June 3rd - Properly now works with Hostaway

  • Properly is now working with Hostaway. You can now have your Hostaway managed listings and reservations in Properly. Properly offers advanced functionality for cleaning and maintenance tasks.

Please contact us at support@hostaway.com with the subject line "Properly and Hostaway" for more information.

June 3rd - Fixes and improvements

  • For HomeAway we have fixed an issue preventing guests with children to book properties that allowed this as a setting.
  • In the Messages module we have renamed the 'HostGuestEmail" and "HostGuestNative" tabs for Airbnb and Booking.com to "Guest Email" and "Channel Communication" to better reflect their use. Please note that Channel Communication includes messages that come through the Channels Websites and Native apps. messages_screenshot.jpg

May 31st - RESOLVED: Booking.com Downtime

Booking.com has again reported an issue with their reservation database on May 30th that has impacted reservations coming to Hostaway. The issue is now RESOLVED and we have taken the steps to ensure all reservations have been imported. Please contact us on support@hostaway.com with the subject "Booking.com Downtime" if you encounter any issues.

May 27th - Resolved: Booking.com Downtime

Booking.com has again reported an issue with their reservation database on May 26th that has impacted reservations coming to Hostaway. The issue is now RESOLVED and we have taken the steps to ensure all reservations have been imported. Please contact us on support@hostaway.com with the subject "Booking.com Downtime" if you encounter any issues.

May 23rd - RESOLVED, Booking.com Downtime

Booking.com has reported an issue with their reservation database on May 22nd that has impacted reservations coming to Hostaway. The issue is now RESOLVED and we have taken the necessary steps to import all reservations. Please contact us on support@hostaway.com with the subject "Booking.com Downtime" if you encounter any issues.

May 15th - "Pets Allowed" and "Suitable for Events" amenities now pushed to HomeAway

  • A rich set of amenities is key to bookings. If a traveler can easily search and filter based on his needs, he can easily determine if a property is a fit. Moreover, pet friendly rentals are a growing demand and a business opportunity for owners. Finally, having the right amenities will also help your listings rank better in the HomeAway website.

You can now set "Pets Allowed" and "Suitable for events" as an amenity in the Dashboard and we they will appear on HomeAway's website.

HomeAwayAmenities.jpg.png

May 15th - Improvements to calendar

  • We have now make it easier for you to differentiate between a reservation and an inquiry in the calendar. Simply, we have marked reservations with a green circle and and the inquiry with a red circle.

calendarbordercolor.JPG

May 7th - Mobile App Improvements and fixes

Improvements:

  1. Added a snapshot of the latest message to the card for immediate reading and reinstated the use of industry common wording for check ins and check outs for messages and reservations. mobileapp_message_card.png
  2. Improved Calendar and Reservation visualization by better defining the end and the beginning of a month

mobile_app_calendar.jpg

Fixes:

  1. Fixed issue with Reservation filters not working correctly and displaying all check outs and check ins regardless of the filter selected.
  2. Fixed issue with loading subsequent months on the Calendar
  3. Fixed issue with Reservations page showing reservations in statuses that were not useful for our clients. Now, we only show confirmed reservations and inquiries that need to be approved or declined!

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