Apple has released iOS 13 which many people have started to upgrade to. We are currently testing our mobile app for compatibility with the new operating system, however, our mobile app does not fully support iOS 13 at this time. Over the coming weeks, we'll be evaluating what changes need to be made and issue any necessary updates to fully support iOS 13. In the meantime, we recommend either waiting on the iOS update or utilizing the mobile-web version of the system by navigating to our website using your Safari (or Chrome) web browser.
iOS 13 Update
Percentage Rescheduling Fees
A fix has been implemented to resolve percentage-based rescheduling fees that were not properly displaying during the rescheduling process. This fix only applies to organizations using the Rescheduling Fee that is charged to officials when rescheduling an assignment and that had this set to use a percentage value instead of a flat dollar value.
Deleting Meeting Attendees
A fix has been implemented to address an issue that prevented deleting meeting attendees in some instances. Meeting attendees can now be removed from a meeting normally.
Coach / AD Cancellation Cutoff
Organizations may now set a time restriction for the latest they will allow a Coach or Athletic Director to cancel an event. Previously, allowing Coaches and ADs to cancel games and events was either a YES or NO option. When enabled, the system will now allow you (administrators) to set a cutoff time (in hours) prior to the event start time in which a cancellation will be allowed by a Coach or AD. The default value will be ANYTIME, meaning it is unlimited and Coaches or ADs can cancel an event whenever necessary. This default value can be changed by an organization's administrator on the System Settings page via Feature #29.
Lower Rejection Cost [Payment Center]
Effective today, we've lowered the cost of another bank rejections type for users that close their bank account, but do not properly update their Payment Center account to reflect this. Naturally, if a bank account has been closed, any transactions issued to that account will be rejected. Previously, the fee for such rejections was $15. Effective today, the fee will be reduced down to $5 for this rejection scenario. This adjustment applies only to bank response code:
- R02 – Account Closed
An issue has been corrected that was preventing some users from being able to access the Rate Fellow Officials option on mobile platforms. This option appears after the completion of a game for organizations utilizing the Fellow Officials Ratings & Evaluations System. Some mobile devices were not displaying this as an available at the conclusion of a game. This has been corrected and now displays normally, based on the organization's desired settings and enforcement/collection policies.
Lower Rejection Cost [Payment Center]
Effective today, we've lowered the cost of 2 bank rejections that can occur with some Credit Union institutions. For organizations that utilize the Horizon Payment Center, we've lowered the cost from $15 down to $5 for any bank rejections with the following rejection return reasons from the banking institution:
- R03 – No account/Unable to locate account
- R04 – Invalid account number
This bank rejection most commonly occurs with Credit Union institutions. We've found that some Credit Unions are rejecting transactions on verified bank accounts, even though the Credit Union successfully verified the account via Instant Verification. We've lowered the cost on this situation to help ease the burden of these rejections.
Additionally, any users utilizing a Credit Union as their bank account will be required to perform Micro-Deposit Verification and will not be permitted to use the Instant Verification method. Although this issue is only occurring on a few select Credit Union institutions, we're now requiring Micro-Deposit Verification on ALL Credit Unions to help avoid rejection fees to Senders. We recommend any users with credit unions re-verify their bank accounts via Micro-Deposit Verification to ensure their bank doesn't reject an incoming transaction and result in a rejection fee ($5) being assessed to the Sender.
Cancellation Reason: Facility Conditions
A new cancellation reason has been added to our list of standard cancellation reasons for "Facility Conditions". Depending on the terminology your organization has selected to use in your System Settings, this new reason may appear as one of the following alternative terminology arrangements:
- Field Conditions
- Location Conditions
- Venue Conditions
- Arena Conditions
- Facility Conditions
- Ground Conditions
- Ice Rink Conditions
- Surface Conditions
- Pool Conditions
- Gym Conditions
Default Assigning List Sorting
Assignors & schedulers may now customize the default sorting order of the list of Eligible Officials inside their assigning window. Previously, the list of Eligible (or Ineligible) Officials was always initially sorted alphabetically. Additional sorting options were available, but needed to be selected within each assigning window and after opening the assigning window, leading to a lot of extra mouse clicks. Scheduler & Assignors may change the default sorting to one of the sortable options ahead of time so the list initially sorts in their desired order. To do this schedules should navigate to their Personal Profile and specify their Default Assigning List Sorting under the Preferences tab.
Remove Linked Assignments [Mobile]
We've updated our free Android, iPhone and iPad apps to now allow for the quick deletion of linked assignments whenever one of the assignments in a link set is deleted. This functionality has already been available to schedulers, however, this was previously a feature that was exclusive to only the desktop/laptop versions of the system. This update now makes this functionality available to schedulers on mobile platforms too for more convenient mobile scheduling.