Helliomessaging news helliomessaging.com

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At Hellio, we're always striving and finding new ways of improving our platforms with the aim of making it seamless for our users to use our platforms. Today, we're introducing a new feature which serves more as a security feature to first protect our client's identities and that of our reputation as a company.

Previously, we allowed the option for our users to use "any" Sender ID pertaining to their business need or brand name. Though this was great and served its purpose, we also noticed abuse of this feature by some users of the platform.

As part of the License Conditions, the Electronic Communication Act 2008, Act 775 mandates that service providers provide for consumer protection and this is why Hellio is taking on this decision to protect brands of our clients and our reputation as a company.

Starting 14th, April 2021, Hellio Messaging requires that all its cherished clients pre-register their sender IDs which then would be reviewed by our Customer Success and Complaint team and approve based on critical reviews and consideration.

Should the client's proposed Sender ID meets our criteria, it should take 10-20min for a Sender ID to be approved.

Sender ID Registration Flow:

• The client clicks on Configure Sender IDs from the sidebar once they're logged into the platform.
• Next, click on the Add New button, then enter the desired Sender ID you wish to use that represents your brand or business. NB: Please note that Sender ID can only be 11 characters long including space.
• At this stage you should receive an email from us indicating the status of the Sender ID you requested to have us register on your account.
• Our Customer Success and Complaint team will review your request and would decide to approve or disapprove of your request when necessary. This should take between 10 - 20min.
• Once our team decides on the status of your request, you would receive another email notifying you if your request was approved or not, then and then you would be able to send messages or not.

Should you have any question or concerns, kindly send us an email to support@helliomessaging.com

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📢 Today's Update | Online Payment - Now Free for all Users

We've stealthily shipped out a convenient way for our customers to top-up their accounts online without hustle. Customers are now able to pay securely online using any major credit card or the good old USSD. Once a is successful, the customer's account is credited with the paid amount.

To top-up your Hellio Messaging account, log in and on the top-right corner of the screen, you would see a button labeled Buy Credit, click on it. A modal will pop-up, select if you want to pay Online or Offline using USSD, but since we're talking about online payment, select Pay Online as the option from the select.

Next, enter the desired amount you wish to purchase. Kindly note that the minimum amount you can purchase is 50GHS. Once you've entered the amount, click on the Pay Now button and you will be redirected to our payment processor, Paystack. Follow the process to complete your transaction and after your payment is successful, you will be redirected back to our dashboard with your account automatically credited.

As always, you'll always receive an update when we change something in our services via Email and SMS. Thank you!

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📢 Today's Update | OTP API - Verifying your customers identify with ease

As part of our efforts to help businesses with innovative ways to connect with their customers on the Go in an effective manner while reducing cost overcomes, we are excited to announce that we've released our One-Time-Password (OTP) API.

We believe this service was needed based on customer feedback, user interaction, and trends on our platform. Additionally, we've made code snippets available in various programming languages to help ease the pain of integration for developers.

Feature Highlight

• Ability to specify OTP length
• Set expiry time for the OTP
• Ability to send OTP to the recipient's email
• Ability to specify if OTP should be via SMS or Flash message

You'll always receive an update when we change something in our services, or if needed all things we've changed is available on our OTP API Documentation.