HappyFox Chat changelog HappyFox Chat changelog happyfoxchat.com

Profile based Canned Responses

Improvement

You can now associate canned responses with profiles. Using this enhancement you can now reduce the clutter an agent may face while using canned responses.

Based on the profile from where the chat was initiated only associated canned responses will be available in the list for an agent to use. Read More

Post Phone Number to SalesForce

Improvement

Last month we had introduced Phone Number field as an option on visitor widget form. If you are using our SalesForce Integration and have the Phone Number field enabled on visitor widget form then you can now start seeing the Phone Number information getting posted to your SalesForce account. Read More

Proactive Chat Enhancements

Improvement

Tile pertaining to a visitor on the agent side visitors tab will now show additional useful information.

Proactive chat engage will time out after a period of 3 minutes if the visitor, who has read the engage message, doesn't respond.

Read More

Desktop App 2.0.3

Fix

This new version fixes the spell check issue. Release Notes

Phone Number Field

New Feature

You can now enable a new field on visitor widget to start collecting visitor phone number. Learn More

Chat Routing & Queueing

New Feature

One of the most sought after feature is now available. You can now choose between broadcast or auto-assign mode to Route incoming chats.

Queueing option can be enabled for better visitor experience, especially during high visitor traffic times.

Learn More

Mobile Apps - New Version

Improvement

New version released for both iOS and Android app.

March 2017 release notes

Collect Visitor Name & Email - While Chatting

New Feature

While chatting, especially when chat is Triggered or Proactive Engage initiated you can now use this new feature to start collecting visitor name and email. Read More

Proactive Chat: Tile Color

Fix

It was observed, on some occasions (infrequently), that when an agent engaged with a visitor using proactive chat module the visitor tile color was changing from green (engaged mode) to grey (unengaged mode) and back to green in a span of few seconds. This issue was fixed. Read More

Owner Mapping & Offline Messages : SalesForce

Improvement

Agent who handled the chat will now be shown under the lead owner/contact owner field in SalesForce.

Offline messages will now get posted to SalesForce. Read More.

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