HappyFox Chat changelog HappyFox Chat changelog happyfoxchat.com

SalesForce Integration

Improvement

Convert visitor into lead or contact in SalesForce, on-demand, while chatting.

Capture UTM parameters from visitor's URL and send it to SalesForce.

Check out the entire scope of SalesForce integration here.

Reports : Empowered

Improvement

Introducing two major enhancements in reports module. Learn more.

  • Offering custom date range filters.
  • Allowing CSV export.
  • Proactive Chats feature received a major enhancement in this release. Last active time is now available as an additional piece of information to help agents take better decision on engaging with the visitors.

    Style your Chat Widget

    Improvement

    Introducing another style for chat widget. COMPACT. Learn more.

    Handle Chats Smartly: Departments

    New Feature

    Let your customers choose whom they want to interact with. Create departments based on products/issues/specialisations and automatically channel chats to specific group of agents.  Available on all paid plans.

    Desktop App 2.0

    Improvement

    New version of desktop app, for both mac and windows, is now available.

    In case the auto upgrade process doesn't complete then we request you to access goodies section via browser or in-app and download the new version.

    Make it your own: Unbrand

    New Feature

    You can now remove Powered by HappyFox Chat from the visitor widget and transcript emails.

    Feature is available on Fantastic and above plans.

    Leverage the power of custom fields

    Improvement

    • Recently we published JavaScript API to help you capture business specific custom information in the visitor widget. You can now have this information made visible to the agent in their chat window meta area. This can immensely help the agent take appropriate decisions while chatting with the visitor based on the custom field information.
    • Redesigned chat transcript emails.
    • Improved sound notifications so that you don't miss anything.

    Chat experience super-charged for mobile

    Improvement

    Live chat is by far the best engagement experience for customers on your mobile site. We’ve now made that experience super slick.

    Now with HappyFox Chat, your customers can have an amazing mobile experience. They can easily chat with you, without navigating away from your website. The chat window is optimized for a faster and smoother conversation experience.

    The chat window remains lightweight and will load extremely fast. 

    JavaScript API

    New Feature

    We now make it extremely easy for you to reduce friction and improve conversions. Our JavaScript API will let you:

    • Send your signed-in users name and email to HappyFox Chat. Your visitors can skip the pre-chat form and start chatting immediately.

    • More chat window control. Maximize the chat window on any UI click event.

    • More customization. Use Javascript API to do any basic CSS changes and bring subtle changes to the chat window

    Head over to our JavaScript API documentation for more details.  

    New Integrations: MS Dynamics & SugarCRM

    New Feature

    Hurray! We are adding SugarCRM and Microsoft Dynamics to our buffet of CRM offerings.

    • Your new visitors chatting with you are saved as a lead or contact in your CRM system. Your conversations with them can be saved and tracked as activity or case.
    • If a visitor is already existing in your CRM, you can get to know all the details right inside the chat itself. No more shuffling between tabs.

    Both of these integrations is available in the Fantastic plan and above. If you are in the free plan, worry not. You can try the feature for a week and then upgrade to use the integrations.

    Check out our how-to guide on setting up the integration with Microsoft Dynamics CRM and SugarCRM.

    We're starting a changelog

    New Feature

    Big news today, we're starting a public changelog so you're always up to date with all the updates, improvements, and fixes that are made in HappyFox Chat.

    Even though we work on HappyFox Chat all the time, sometimes it may seem that not much is happening. This changelog is here to improve that very important part of the communication between you and us.

    You'll always receive an update when we change something in the widget, or if needed all thing's we've changed is available on our public changelog page.

    No published changelogs yet.

    Surely HappyFox Chat will start publishing changelogs very soon.

    Check out our other public changelogs: Respond by Buffer, JSFiddle, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, Coiney, Streamable, Reviewable, Iubenda