HappyFox Chat changelog HappyFox Chat changelog happyfoxchat.com

Phone Number Field

New Feature

You can now enable a new field on visitor widget to start collecting visitor phone number. Learn More

Chat Routing & Queueing

New Feature

One of the most sought after feature is now available. You can now choose between broadcast or auto-assign mode to Route incoming chats.

Queueing option can be enabled for better visitor experience, especially during high visitor traffic times.

Learn More

Mobile Apps - New Version

Improvement

New version released for both iOS and Android app.

March 2017 release notes

Collect Visitor Name & Email - While Chatting

New Feature

While chatting, especially when chat is Triggered or Proactive Engage initiated you can now use this new feature to start collecting visitor name and email. Read More

Proactive Chat: Tile Color

Fix

It was observed, on some occasions (infrequently), that when an agent engaged with a visitor using proactive chat module the visitor tile color was changing from green (engaged mode) to grey (unengaged mode) and back to green in a span of few seconds. This issue was fixed. Read More

Owner Mapping & Offline Messages : SalesForce

Improvement

Agent who handled the chat will now be shown under the lead owner/contact owner field in SalesForce.

Offline messages will now get posted to SalesForce. Read More.

Desktop App 2.0.2

Fix

Agents connecting via Desktop App were coming across a white static screen when they opened the app. Upgrading to this latest version will resolve the issue. The issue was happening on both Mac and Windows app.

HubSpot & Magento 2.0

New Feature

New Integrations: Connect with more of your favourite apps.

  1. HubSpot - Inbound Marketing & Sales Platform.
  2. Magento 2.0 - eCommerce Platform.

Triggered Chat : Enhanced

Improvement

-Ability to show custom messages.

-Ability to show agent avatars.

-Ability to associate with departments.

-Mobile responsive design.

Read More

SalesForce Integration

Improvement

Convert visitor into lead or contact in SalesForce, on-demand, while chatting.

Capture UTM parameters from visitor's URL and send it to SalesForce.

Check out the entire scope of SalesForce integration here.

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