It was observed, on some occasions (infrequently), that when an agent engaged with a visitor using proactive chat module the visitor tile color was changing from green (engaged mode) to grey (unengaged mode) and back to green in a span of few seconds. This issue was fixed. Read More
Proactive Chat: Tile Color
Owner Mapping & Offline Messages : SalesForce
Agent who handled the chat will now be shown under the lead owner/contact owner field in SalesForce.
Offline messages will now get posted to SalesForce. Read More.
Desktop App 2.0.2
Agents connecting via Desktop App were coming across a white static screen when they opened the app. Upgrading to this latest version will resolve the issue. The issue was happening on both Mac and Windows app.
HubSpot & Magento 2.0
New Integrations: Connect with more of your favourite apps.
Triggered Chat : Enhanced
-Ability to show custom messages.
-Ability to show agent avatars.
-Ability to associate with departments.
-Mobile responsive design.
Convert visitor into lead or contact in SalesForce, on-demand, while chatting.
Capture UTM parameters from visitor's URL and send it to SalesForce.
Check out the entire scope of SalesForce integration here.
Reports : Empowered
Introducing two major enhancements in reports module. Learn more.
Proactive Chats feature received a major enhancement in this release. Last active time is now available as an additional piece of information to help agents take better decision on engaging with the visitors.
Style your Chat Widget
Introducing another style for chat widget. COMPACT. Learn more.
Handle Chats Smartly: Departments
Let your customers choose whom they want to interact with. Create departments based on products/issues/specialisations and automatically channel chats to specific group of agents. Available on all paid plans.
Desktop App 2.0
New version of desktop app, for both mac and windows, is now available.
In case the auto upgrade process doesn't complete then we request you to access goodies section via browser or in-app and download the new version.
Make it your own: Unbrand
You can now remove Powered by HappyFox Chat from the visitor widget and transcript emails.
Feature is available on Fantastic and above plans.
Leverage the power of custom fields
- Redesigned chat transcript emails.
- Improved sound notifications so that you don't miss anything.
Chat experience super-charged for mobile
Live chat is by far the best engagement experience for customers on your mobile site. We’ve now made that experience super slick.
Now with HappyFox Chat, your customers can have an amazing mobile experience. They can easily chat with you, without navigating away from your website. The chat window is optimized for a faster and smoother conversation experience.
The chat window remains lightweight and will load extremely fast.
Send your signed-in users name and email to HappyFox Chat. Your visitors can skip the pre-chat form and start chatting immediately.
More chat window control. Maximize the chat window on any UI click event.
New Integrations: MS Dynamics & SugarCRM
Hurray! We are adding SugarCRM and Microsoft Dynamics to our buffet of CRM offerings.
- Your new visitors chatting with you are saved as a lead or contact in your CRM system. Your conversations with them can be saved and tracked as activity or case.
- If a visitor is already existing in your CRM, you can get to know all the details right inside the chat itself. No more shuffling between tabs.
Both of these integrations is available in the Fantastic plan and above. If you are in the free plan, worry not. You can try the feature for a week and then upgrade to use the integrations.
We're starting a changelog
Big news today, we're starting a public changelog so you're always up to date with all the updates, improvements, and fixes that are made in HappyFox Chat.
Even though we work on HappyFox Chat all the time, sometimes it may seem that not much is happening. This changelog is here to improve that very important part of the communication between you and us.
You'll always receive an update when we change something in the widget, or if needed all thing's we've changed is available on our public changelog page.
No published changelogs yet.
Surely HappyFox Chat will start publishing changelogs very soon.
Check out our other public changelogs: Buffer, Respond, JSFiddle, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, Coiney, Streamable, Reviewable, Iubenda, HappyFox Chat