Corporate Actions Processing Timeline

Throughout October we will be completing a series of steps to correct and improve Corporate Actions processing within Portfolio. Corporate Actions include:

  • Dividends
  • Splits and Reverse Splits (Consolidations)
  • Mergers and Acquisitions
  • Spin-offs and Redemptions

Presently all Canadian and US dividends paid after January 1, 2019 are now correctly marked and logged on the Pay-date. The next step will be to retroactively apply Pay-dates back to January 1, 2018 (these are currently marked on the Ex-date). This work will also result in improved handling of Splits and Consolidations.

Minor valuation changes due to the correct usage of Pay-date versus Ex-date will be automatically applied to your holdings and no action is required.

When this is complete, we will undergo programmatic processing of Mergers, Spinoffs & Redemptions. This is presently handled manually and error-prone. Due to the nature of these events, this is also the most challenging.

Globe Investor thanks you for your patience as we conduct this data improvement work necessitated by the product upgrade in summer 2018.

Note: as an intended consequence of this work, it is possible longtime Globe Investor Portfolio users with data prior to 2018 could notice variances in their holdings with respect to dividends. Data from 2018-onward is sourced from Electronic Data Interchange (EDI), whereas legacy products used a several different sources and data was migrated verbatim.

Page Unresponsive Error Message

Throughout today - Wednesday, October 2 - a small percentage of users have reported receiving a "Page Unresponsive" or "Not responding due to a long running script" error message which using the Portfolio or Watchlist tool.

  • This will cause the page to load and freeze, or not load at all.
  • Primarily this error is primarily affecting users of Internet Explorer on Windows 7, however has been reported on all browsers and configurations.
  • This error is confined to these investment tools and will not affect your experience within other sections of www.globeandmail.com.

If you are experiencing this issue, you are encouraged to ensure you are using a supported browser. We are working on a solution as quickly as possible, apologize for the inconvenience, and thank you for your patience.

Browser Compatibility

Globe Investor remains committed to responding to user requests for advanced functionality and improved speed within our Watchlist and Portfolio tools.

To enjoy the full benefits of these tools it is requested that they are accessed through a supported browser. These include:

  • Chrome (58 & above)
  • Edge (40 & above)
  • Internet Explorer 11 (see below)
  • Safari (11 & above)

Note for Internet Explorer Users

  • The Microsoft Edge web browser was intended to replace Internet Explorer for Windows 10 and features performance and security improvements:
  • Further, Microsoft no longer supports IE10, IE9, and IE8 on Windows 7, Windows 8.1, and Windows 10. Watchlist and Portfolio are only supported on Internet Explorer 11:

Maintenance for Dividend Ex- and Pay-Dates for US-based Securities

We are in the process of conducting Portfolio system maintenance to better apply dividend ex, record, and payment dates for companies that are listed on a US exchange (NYSE, NASDAQ, AMEX, OTCBB).

All dividends paid after today - 2019-09-23 - will carry both the correct pay- and ex-date within your Portfolio account.

Going forward, this fix will be applied retroactively where necessary. This will also address variance caused in Portfolio valuations that may have occurred in the past.

There is no action required and no loss of service access. Thank you for your patience as we conduct this maintenance.

Missing Canadian Dividends - August

A sub-set of dividends from 2019-08-20 to 2019-09-22 were not properly applied to transactions entered within the Portfolio tool. Specifically, this issue affected Canadian (TSX, TSXV, CSE) companies that are "inter" or "dual" listed on a US exchange (NYSE, NASDAQ, AMEX, OTCBB).

This has been repaired and affected positions have been processed retroactively. If affected, you should see the correction within your account now.

This error was caused as we are in the process of conducting Portfolio system maintenance to better apply dividend ex, record, and payment dates to US-based securities.

We are acutely aware of the importance of income within our users' holdings and apologize for any inconvenience this has caused.

Tracking Canadian Mutual Funds that Trade in $USD

Several Mutual Fund products from Canadian providers trade in $USD. Example:

Previously, Portfolio suppressed the ability to view it in Holdings - leading to the impression that it was not held.

When purchased, it would only appear in the "Transactions" view and in the total market values.

Individual Portfolios now contains a new section within the Holdings view called "Funds (US$)" that properly displays these funds.

Example: Capture.PNG

"Funds (US$)" is also broken-out in the "My Investments" section on the main page.

Improved PDF Summary Reports

Changes include:

  • Recently-improved gain/loss calculations are included (at summary and position level)
  • Added breakdown by asset class to summary on first page
  • Corrected issue with asset allocation
  • Improved design (naming and formatting)

Investment Returns displayed in Percentages (%) in Summary and Filter Views

Returns represented as a percentage (%) have been added next to dollar values ($) throughout the Portfolio tool. New locations include:

  • Summary View
  • Portfolio Header
  • Price Performance (Filter)
  • Annual (Filter)

Example: https://www.theglobeandmail.com/investing/markets/portfolio/ Capture.PNG

Gains and Losses: Calculations & Percentages

The Globe Investor Portfolio tool has been updated to address feedback about gain/loss calculations and percentages.

Within the Annual Filter, Portfolio YTD (%) previously used a position's value from inception/historical purchase date, rather than the first day of the year.

  • For the purpose of annual calculations, we are now treating all gains as realized each year (all gains are realized at the end of the period).
  • The overall calculations (i.e. since inception values) remain unchanged.
  • Also, we elected to treat each lot as an at-risk investment, when calculating percentages.

For example, see the following scenario:

  • JAN 1, BUY 100 @ $10.00
  • JAN 2, SELL 100 @ $11.00
  • JAN 3, BUY 100 @ $10.00
  • JAN 4, SELL 100 @ $11.00

Total profit is $20. We can calculate gain percentage as follows:

  • 10% = $20/$200 (we have $200 invested/at-risk)

All annual percentages have been recalculated and applied to your account. These changes are now viewable with the tool.

Note: during the deployment of this improvement a percentage of users noticed if the position has a transaction on the last day of the previous period (e.g. 2018-12-31 for the YTD frame), then the following frame (YTD) displayed broken gains/losses. This bug has been corrected.

Missing Dividends - April

Dividends from 2019-04-14 and 2019-05-01 were not properly applied to transactions entered within the Portfolio tool.

This has been repaired and affected positions have been processed retroactively. If affected, you should see the correction within your account now.

We are acutely aware of the importance of income within our users' holdings and apologize for any inconvenience this has caused.

This error was caused due to a missed update file. Further, this issue was compounded as the programmatic notification designed to alert us in this event was configured incorrectly. We have taken steps to prevent this scenario in the future.