Envoy changelog envoy.com

Now you can use Envoy and Microsoft Teams together to put packages in their place and create a great experience for guests awaiting their hosts.

In addition to notifying hosts when their visitors arrive, now you can save time and hassle by automatically notifying employees when their packages arrive in Teams. Package owners can mark their delivery as “picked up” from within Teams, so you know it reached them safely.

Employees who are hosting visitors can now also use the Microsoft Teams integration to give you a heads up of their status, like if they’re on the way or running later to greet their guests. That way, you can set expectations with their guest and make sure they’re taken care of.

If you use Deliveries and already have Teams installed, your team will automatically start receiving delivery notifications. If you don’t have Teams installed, head to the integrations page to get started.

Available on all paid plans. Learn more.

Now you can also use Envoy with Microsoft Flow. With Flow, you can automate workflows involving other Microsoft tools that are triggered when certain activities take place in Envoy. For instance, you could automatically create an invite in Envoy when you add the name of a visitor to a Microsoft Excel Online spreadsheet.

Available on all paid plans. Learn more.

Connect Envoy to your internal systems and create custom workflows using webhooks. Now you can set up workflows to trigger when any of the following activities take place in Envoy:

• When a visitor signs in or signs out

• A visitor matches to your block list or is denied entry after matching

• An invite is created, updated, or removed

• An invite email is sent

Here are just a few ways you can use webhooks to streamline your work or enhance the experience for visitors:

• Send a text message to visitors who sign out to ask them how their visit went

• When a visitor signs in, show their name and how long they’ve been waiting on a TV screen in your lobby

• When an invite is created, automatically add the event to your digital calendar

Learn more about creating custom integrations with webhooks in the help center.

Making sure that visitors only have access to the necessary areas of your office is critical to security. However, assigning each visitor the right credentials and an access card creates more work for your already-busy front desk team.

Now you can use Envoy with Brivo OnAir to automatically assign access credentials to visitors and revoke them when they sign out. When a visitor signs in with Envoy, Brivo OnAir instantly creates a user record and assigns them the proper access groups based on their purpose of visit.

This benefits you and your visitors in a few ways:

• Streamlines the sign-in process for your guests, who no longer need to wait for your team to create their Brivo record and assign access groups.

• Ensures all guests are logged in your system, so you’re audit-ready

• Frees up your front desk team to focus on other more important tasks

To get started, head to the integrations page, find Brivo, and click "Install."

Available on Enterprise plans. Learn more.

Everyone with access to the Deliveries dashboard can now search for packages by partial (one character or more) or full tracking numbers. This helps you to accurately and efficiently identify the status of packages that have been scanned in.

Available on all Deliveries plans. Learn more on our help center.

Now you can welcome visitors in Hebrew and Arabic on the Visitors kiosk. Make guests feel comfortable completing each step of your sign-in by giving them the option to select Arabic, Hebrew, or any of the 20 languages Envoy supports.

• Make a great first impression by giving visitors the option to select their language of choice.

• Help guests feel confident completing each step of your sign-in flow.

• Speak to guests in their language from the first screen of your sign-in to the emails they receive following their visit.

To support these languages on the kiosk, or set them as your default language, follow the steps in this article.

Available on all plans.

We’ve created a distinct role for a Deliveries Admin with different permission sets. You can now separate Admins based on their responsibilities and make sure that only the right people have access to the right information. This is especially useful for companies that have different employees managing their delivery rooms and front desks.

A Global Admin or Location Admin can assign the “Deliveries Admin” role to other users. To assign a user to the “Deliveries Admin” role, head over to the Admin Roles page on your dashboard, select the “Deliveries Admin” role, and invite the user.

Available on all plans. Learn More.

Our new DocuSign integration lets you instantly email your visitors any documents in need of their signature via DocuSign. This is a great option for companies who need to countersign their visitors’ signed documents and store all of their signed documents in DocuSign.

Similar to Envoy’s legal document signing feature, the DocuSign integration lets you collect signatures from visitors ahead of time, so they’re ready for their visit upon arrival. Because everything is captured in DocuSign, there’s also no need to keep track of or store signed paperwork.

To get started, head to the integrations page, find DocuSign, and click “Install.”

Available on Premium and Enterprise plans. Learn more.

Tired of setting up host notifications for each of your Slack workspaces one by one? Not sure if all of your employees are getting notified in Slack when their visitors arrive?

Now companies that use Slack Enterprise Grid can set up Slack host notifications for all the workspaces in their organization in one go. Know with confidence that all of your employees in Slack are receiving notifications and that no guests are left waiting in your lobby.

To set up host notifications for your entire Slack org, head to your dashboard and re-authorize your Slack integration.

Available on paid plans. Learn more.

Now you can rest assured that your visitors have a valid ID with improved ID scanning. The Visitors kiosk can now verify that over 4,500 types of IDs from 195 countries are genuine. If a visitor’s ID turns out to be fake, your team gets alerted so they can do a second check or keep the visitor from coming on site. Available on Enterprise plans. Learn more.

We’ve rebuilt the Visitors analytics dashboard to include more of the insights you need to make informed decisions about your workplace.

Here’s a taste of what’s new:

• Identify gaps in security with insight into how many visitors are unhosted or walk in without an invite.

• Spot opportunities to optimize your visitor policies with intel on which employees host visitors and who they’re hosting.

• See patterns in visitor traffic to help inform staffing, purchasing, and business decisions.

• Understand who on your team is using Envoy and who may need additional training.

• Discover opportunities to make your sign-in faster and more secure with stats on average sign-in time and how many visitors take photos and sign legal documents.

• Quickly download individual charts and insights to share with higher-ups and teammates.

Available on Premium and Enterprise plans. Learn more.