Bots are great, but sometimes, there are things where you just need a little extra help from a real human. That's when you want to stop talking to a bot and reach a real human instead.
Introducing Livechat for CSML Studio. You can now switch to livechat with a human agent without ever leaving the chatbot conversation. Using Livechat, you can now better support your users and propose a better experience all around by never ever leaving a user in the dark.
Livechat relies on the best providers of customer support software. The launch partner of this feature is Gorgias, a customer support platform dedicated to e-commerce and tightly integrated with Shopify.
Livechat is available on most channels: Facebook Messenger, Workplace Chat, Microsoft Teams, Slack, Whatsapp and of course our own webapp and chatbox plugins.
Try the Gorgias integration with Livechat for CSML Studio today ! Documentation available here: https://docs.csml.dev/studio/getting-started/livechat