Respond to social media comments and provide top-notch support faster than ever with Canned Responses!
Create responses for commonly asked questions and simply click the Canned Response to auto-populate a response.
Using Canned Responses
To start, navigate to your Social Inbox.
Where you would normally reply to a message, you will now see a button to Manage Canned Responses. Click that button and create your first set of responses.
Give your response a title (private) and write the message that you want to be shared on social media.
To use your new Canned Responses, click on a message to reply. Then simply click on the response you want to use to see it automatically get added to the social media response.