Cloud Campaign updates
Cloud Campaign updates

Generic Platform Publishing

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Cloud Campaign is now making it easier to post to all of your social profiles. With our new updates to Generic Platform Publishing, you can receive notifications to post content out to any additional social platform(s) outside of Twitter, LinkedIn, Facebook, Instagram, Pinterest, Google My Business, or YouTube.

Marketing agencies and social media managers are always looking to experiment with new channels and find better ways to syndicate their content. Generic Platform Publishing offers an easier way for agencies to automate their posting workflows. Now, teams can simply schedule content to any channel in Cloud Campaign, and if it can't be automatically posted, you'll receive a reminder via email when it's time to post to Snapchat, TikTok, Tumblr, Reddit, etc.

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Agencies and their clients can continue to work collaboratively through Cloud Campaign's Content Approvals platform and calendar to ensure consistency across every social profile. Generic Platform Publishing allows agencies to keep all of their social schedules and workflows in one place.

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Generic Platform Publishing is a great way to automatically remind yourself when content needs to go live to the social accounts you can't automatically schedule posts for. If you have questions about how it works or are interested in setting it up, please don't hesitate to reach out to our team, we're always happy to help. :)

Pinterest Beta Release

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The Pinterest Alpha program has now been moved into Beta. We've received great feedback from Alpha testers and are now ready to open up the use of Pinterest to anyone who's part of our Beta program!

You can take advantage of the functionality from the Pinterest Alpha release as well as a few minor improvements made based on user feedback. You can publish to all of your client's Pinterest profiles and to multiple boards, as well as re-pins, all through Cloud Campaign. We've put together a helpful guide for using Pinterest in a new help center article.

Getting Beta Access

Luckily for you, getting Beta access is as easy as pressing a button. If you select your profile in the upper right corner of Cloud Campaign, you'll then navigate to Account Settings. Once you're in Account Settings, you'll select User Settings and at the bottom of this page, you can enable Beta Mode. Beta Mode not only gives you access to Pinterest, but it also allows you to use any future functionality that Cloud Campaign releases to Beta.

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Please reach out to us if you're interested in Pinterest or have questions about how Cloud Campaign can help with your client's Pinterest marketing strategy.

Instagram Direct Publishing

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You can now schedule and publish video and image content directly to Instagram through Cloud Campaign! Our customers can now post directly to Instagram without logging in to Instagram when posts need to go live. Agencies and freelancers can now improve the way they automate, plan, execute, monitor, and analyze their client's social media marketing initiatives with Instagram.

Here are some technical details about our new connection through Instagram's Content Publishing API:

Photo Requirements

  • Maximum file size: 8MiB
  • Aspect ratio: Must be within a 4:5 to 1.91:1 range
  • Minimum width: 320 (will be scaled up to the minimum if necessary)
  • Maximum width: 1440 (will be scaled down to the maximum if necessary)
  • Height: Varies, depending on width and aspect ratio
  • Formats: JPEG

Videos must meet the following specifications:

  • Container: MOV or MP4 (MPEG-4 Part 14), no edit lists, moov atom at the front of the file.
  • Audio codec: AAC, 48khz sample rate maximum, 1 or 2 channels (mono or stereo).
  • Video codec: HEVC or H264, progressive scan, closed GOP, 4:2:0 chroma subsampling.
  • Frame rate: 23-60 FPS.
  • Picture size:
  • Maximum columns (horizontal pixels): 1920
  • Minimum aspect ratio [cols / rows]: 4 / 5
  • Maximum aspect ratio [cols / rows]: 16 / 9
  • Video bitrate: VBR, 5Mbps maximum
  • Audio bitrate: 128kbps
  • Duration: 60 seconds maximum, 3 seconds minimum
  • File size: 100MB maximum

The new options that users will see when linking or relinking their Instagram accounts to Cloud Campaign:

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Content Supported:

As of now, our ability to connect to Instagram and directly publish your content only allows for single image or video posts. There is no way to support stories or carousel posts through Instagram's API at this time.

Have additional questions or want to get started using Cloud Campaign with Instagram? Reach out to us here.

Pinterest Alpha Release

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We're excited to release the Alpha version of the Cloud Campaign + Pinterest integration! Now, you can connect your Pinterest accounts (both personal and business) to Cloud Campaign. Now, you can easily link/relink accounts, create and edit content, publish, and auto-import from Pinterest like you can with your other social profiles.

Please reach out to us if you're interested in the Pinterest integration and want to request Alpha access.

Below, you'll find a comprehensive list of what's supported and what's still to come with our Alpha release:

Pinterest Alpha Functionality:

Content: Video (business account only), Image, Link, Text as caption with other media but not Text Only.

Profile: Business or Personal.

API rate limit: 15 writes per user per hour.

Important Notes: The title of content in Cloud Campaign will post as the title of the pin. If the title is extrapolated from platform-specific captions, the Pinterest caption will be used to extrapolate the title that should post to Pinterest.

Linking or relinking a Pinterest account: You need to be signed in to the account you want to link before clicking on Pinterest within Cloud Campaign. When an account is first linked, the most recently modified board is selected as a default board.

Pinterest Alpha Release Notes and Limitations:

  • Linking/relinking accounts, content creation/editing, publishing, auto-importing included.
  • Does not yet work on mobile.
  • No analytics, no community management (social inbox, DMs, mentions), no activity feed.
  • To see what boards are selected for content, you'll need to open the edit content modal and look at the Publishing section.
  • As of now, if a post fails to some boards but succeeds to others, Cloud Campaign will say that the post succeeded.
  • Archived and non-archived boards are treated identically in Cloud Campaign (no indication of what is and isn't archived).

New Mobile Dashboard

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Look here! We're introducing the new, mobile-friendly Cloud Campaign dashboard! We've pared down the complexity of our web interface to simplify mobile workflows for marketing agencies and freelancers who need to keep up with their clients while on-the-go. The mobile dashboard is now available to all customers.

Dashboard View

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The new mobile dashboard homepage allows you to digest all of the important stats and updates from all of your clients and social profiles. You can quickly see the accounts and integrations linked up to a client's profile, who has access to the Cloud Campaign workspace, the posts that have gone out, and how they're performing.

Create View

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The Create View in the mobile dashboard allows you to create content and post from anywhere. With the ability to add custom images, videos, and links directly from your phone, as well as direct access to Pexels' database of copyright-free images, you can plan out and post your client's content at a moment's notice.

Schedule View

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From the Schedule View, you're able to see all of the upcoming and published posts for your client's social profiles. When you're managing multiple accounts and clients, the mobile schedule view can help you stay organized and ensure you're keeping up with your client's needs. Our Instagram Grid Preview even allows you to easily visualize what a post will look like when it hits your client's Instagram profile, helping you make changes quickly, if necessary.

Social Inbox

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The mobile version of Cloud Campaign's Social Inbox will be a fan favorite. Now you can manage all of the engagement with each and every one of your social profiles in one place. From here, you can see messages and engagement with your social profiles, quickly respond to questions, and consistently stay in touch with your clients and customers from a mobile-friendly interface.

To use the mobile web app:

To use the mobile web app, log into your account on with your mobile device. Once you've logged in, you'll be able to easily start utilizing the available mobile features including: view linked accounts and integrations, users, posts that have gone out and their performance, create and post content, view all of the upcoming and published posts, access the Instagram Grid preview, and you can see messages and engagement with your social profiles!

Need to access a feature that is not yet released on mobile? No problem! You can quickly toggle from the mobile web app to the desktop view to access these features by simply clicking the "Aa" icon in the upper-right hand side of your screen. Once you click "Aa," you'll want to click "Request Desktop Site" to toggle to the desktop view!

Want to learn more or try it for yourself? Head to our live, interactive demo or sign up for a 14-day, free trial.

Facebook and Instagram Ad Analytics


A bit back, we announced a Beta rollout of Facebook and Instagram ad analytics. Today, we're happy to share that Paid Social Analytics are available for all Agency customers.

If you're not on the Agency tier, navigate to the Billing Info tab in your account to switch plans.

Save hours every month with built-in, client-ready paid social reporting. We will automatically capture the past 13 months of Facebook and Instagram ad results and include them in an easy-to-read report alongside your organic social and web analytics.


To use the feature:

  1. Make sure you are on the Agency Tier. Navigate to your Billing Info tab if you need to switch plans.
  2. Navigate to the Brand Settings view by clicking on the gear icon and then click on the Integrations tab.
  3. Click Facebook Ads to be redirected to Facebook and connect that client's ad account.
  4. In about 10 minutes, you will see the client's ad results pulling into the Ad Analytics tab in the left navbar.

What are you going to do with the hours you just saved this month?

Bulk Content Categorizing

Categorize your content when uploading in bulk via CSV - simply add a new column to your spreadsheet titled 'Category'.

Add multiple categories using commas.

Learn more about bulk uploads and this new feature here.

Earn $25 by Recommending Cloud Campaign

We just launched our new referral program, enabling you to earn $25 for simply setting a *qualified meeting with our sales team.

  • Have a friend that needs a new SMM tool?

  • Know of a Facebook or LinkedIn group of marketers?

Simply use your referral link to encourage other marketers to sign up for a demo with our team and earn $25 for every meeting attended and another $25 if they sign up to be a customer. They also receive $25 off their first month by using your link.

To sign up for the referral program, simply click the "Earn $25…" button in the left navbar.


Once enabled, you will be given a unique link that you can share via social media, email, text, or however you can get in front of your audience.

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What're you waiting for? Start earning $$ today!

*A "qualified meeting" is a meeting with an agency or freelancer that manages 3 or more clients.

[BETA] Facebook and Instagram Ad Analytics

We're extremely excited to share what we've been working on for the past 6 months.

Save hours each month by incorporating Facebook and Instagram ad analytics into your client reports!

Now available in Beta for Agency customers. Not yet an Agency customer? Email to upgrade your account.

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Show your clients exactly where their money is going and the results you're achieving. Drill down from the Objective level to campaigns to individual ads, including the creative.

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To enable Beta mode, navigate to your Account Settings and slide the "beta toggle"

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White-Labeled Support Docs


Access your new, free support docs that are completely white-labeled and client-ready.

Easily teach your clients how to use the platform by sharing this complete guide with them.

Access it by clicking the new 'Support Docs' link in your main dashboard menu.