Hello! We've introduced new IVR feature, some improvements and bugfixes for You!
New IVR feature
Do You have more than one person in Your company? Maybe it's a good ide to try our new feature - IVR. It's easy and fast in set-up feature.
Interactive Voice Response (IVR) is an automated telephony system technology that enables the dial pad for routing and segmentation of callers to the most appropriate agent within your company team. Clients can choose it by using the touch-tone keypad selection.
What benefits You gain by using IVR in Your company? I will show You only a few:
- Increased productivity
- Personalized customer interactions
- First call resolution
- Better customer experience
- and many many more
How to set up in 4 steps
- Add a number from "numbers" tab
- Assign a number to consultant or department
- Turn on IVR and record a Welcome IVR playback
- Set an IVR path...and You can use it!
- Phone number verification - to be more safety
- Block unsupported country calls on widget - to improve quality of Your leads
- Problem with editing Consultant days off
- Inadequate notifications after call
- Problem with adding Consultants e-mail