Callbell changelog
Callbell changelog

Move conversation into another inbox (optional steps)




Hello everyone 👋

We just added more flexibility when moving a conversation from one team inbox to anothe:


When moving a conversation you can optionally select one of the following behaviors:

  • Assign conversation to another collaborator before moving it (useful whenever you want to assign to a specific agent belonging to another team)
  • Unassign conversation (available only if conversation is assigned to you and if you want )
  • Move without changes (default)

Let un know what do you think about it!

Cheers from Callbell 🛎