Hello everyone 👋
We just added more flexibility when moving a conversation from one team inbox to anothe:
When moving a conversation you can optionally select one of the following behaviors:
- Assign conversation to another collaborator before moving it (useful whenever you want to assign to a specific agent belonging to another team)
- Unassign conversation (available only if conversation is assigned to you and if you want )
- Move without changes (default)
Let un know what do you think about it!
Cheers from Callbell 🛎