Callbell changelog
Callbell changelog

Automatic Bot Restart πŸ”ƒ




Hello everyone πŸ‘‹

We just released a new automatic routing action called bot restart:

Kapture 2022-07-20 at 11.49.12.gif

This action allows to automatically restart a bot conversation whenever the user select a specific choice.

How can I use this new action?

This action is extremely helpful whenever you want to keep the user in the bot loop without having to move it to another team inbox; for example, you can use this action to qualify or exclude leads depending on the answer they give to the bot.

How do I configure it?

If you want to test out the bot restart just follow those steps:

  1. Go to your automatic routing configuration page

  2. Add a new reply by clicking on the "add reply button". You can also edit an existing reply if you want

  3. Select the Restart Bot action from the select dropdown


  1. (Optionally) add a message reply

Let us know what you think about it!

Cheers from Callbell πŸ›Ž