New

Hello everyone 👋🤠

We added a new section in the left menu with all of your notifications about your teammates' mentions for you. ✨

Whenever you receive a new mention notification, you will notice a green dot appearing on the left bell icon.

By clicking on it, will be displayed a dialog with your unread mention notifications. Just click and you will be redirected to the mention inside the conversation where the mention is.

How to mark a notification as read?

• Click on the bell icon.
• On your unread notifications tab, click on See More button at the bottom.
• Click on the eye icon to mark the notification as read.

You can always find all of your notifications in the All tab, where you can also mark them back as unread.

Let us know if you have any questions and if you find it useful! 💃🤠

Cheers from Callbell 🛎️

New

Hello everyone 👋

We're happy to share with you that from today you'll be able to schedule your WhatsApp Message Campaigns from your Callbell Account ✨

This will allow you to reach out to a list of opted-in phone numbers with any pre-approved WhatsApp Business template 🙌

How to schedule a broadcast campaign?

Starting with your first campaign is simple, just follow those steps:

1. Create a file in CSV format containing a single column, phone, and a list of phone numbers
2. Go to the new Broadcast Section of your dashboard and click the checkbox to enable the creation of your first broadcast
3. Click "Create Broadcast"
4. From the modal, click on the Load CSV button and select your CSV
5. Select one of your WhatsApp templates from the list
6. (Optional) If your templates contains a placeholder you can specify a value
7. Click "Send Message" ✅

Callbell will take in charge of delivering the messages to the contacts you specified, just sit back and relax! 💆‍♀️

How do I monitor the progress of my campaign?

You can check in any moment the progress of your batch of messages by checking the Progress column:

After about 2 hours, Callbell will automatically generate some statistics regarding the delivery / read rate of your campaign:

• Success Rate is the amount of successfully delivered messages
• Failed Rate is the amount of failed messages (e.g. the user blocked your number)
• Read Rate represents the end of the funnel and it's the % of numbers which read your message at least once.

Remember you can also download a detailed CSV report of those stats by clicking on the three dots icon and by selecting "Download Report":

Let us know if you have any questions and if you find it useful!

Cheers from Callbell 🛎️

New

Hi all 👋

We're thrilled to announce ZapReply ⚡️, a feature which helps agents to reply blazingly fast by using AI-generated responses 🔥

How can I use ZapReply?

1. Navigate to your customer chat
2. Click on the small "zap" icon ⚡️
3. Wait for ZapReply to generate a suitable answer
4. Optionally edit the text and click "send"

If you're not satisfied with the answer generated at step 3 you can click the "zap" icon again to generate a new answer.

How much does it cost?

ZapReply is already included on all of our Chat management Plus Plan 🎉.

For our other paid plans we're offering, starting from today, a free 7-day trial to let you test this feature 🙌

Don't hesitate to reach back to us if you have any questions or feedback!

Cheers from Callbell 🛎️

New

Hello everyone! 👋

We added images to our Quick Replies templates. From now on you will be able to create and send canned responses containing images to your customers ✨🥳

ℹ️💁‍♀️ Tip: To use your Quick Replies type "slash" / and the title of your quick reply in the chat, or select one from the menu.

How to create a Quick Reply with an image?

To create a quick reply with an image take the following steps:

• Navigate to settings and click on the Quick Reply section.
• Click on Create Quick Reply
• Insert the title and the message of your quick reply
• Check the Add image attachment toggle
• With the image enabled, you can either paste your image link or browse from your computer
• When you are happy with your reply, click the Save Changes button

But don't worry, you can always edit your saved quick replies later in any case.

Let us know if you have any questions or feedback about it! 🤝

Cheers from Callbell 🛎️

New

Hello everyone! 👋

We just released a brand-new desktop application for both Windows and macOS 🔥

Using Callbell Desktop will allow you to avoid using yet another tab in your browser and centralize all your push notifications in a single application.

Where can I download it?

You can download the desktop app from the following links:

• Windows
• Mac

Let us know if you have any feedback about it 🙌

Cheers from Callbell 🛎️

New

Hi all 👋

We've added a new tool which allows you to:

• Distribute unassigned conversations to one or more collaborator
• Unassign conversations from a collaborator
• Reassign a collaborator's conversations to one or more collaborators

This tool is found in the Contacts section.

Distribute unassigned conversations This option requires to choose one or more collaborators as destination for the unassigned conversations. It will equally assign all the unassigned conversations through the selected collaborator(s).

Unassign conversations This option will unassign all the conversations of the selected collaborator

Reassign conversations This option allows to reassign all the conversations from one collaborator to another or more collaborators.

⚠️ Pay attention, these actions are irreversible!

Let us know what do you think about it! Cheers from Callbell 🛎

New

Hi all 👋

We've added a new filter in the chats section called Pending Chats

This new filter will display only chats that are waiting for a response from the business.

This can be used to prioritise customers which are waiting for a response: Simply activate the filter, reply to the contact and the conversation will be removed from the list allowing you to focus on the next chat.

Let us know what you think about it! Cheers from Callbell 🛎

New

Hi all 👋

We finally launched our public API ⚡️ 🔥

This will allow you to build new solutions on top of Callbell like an integration with your external CRM or a conversational bot, for example.

How to get started?

1. Sign in your Callbell account and navigate to https://dash.callbell.eu/settings/api_settings/keys
2. Create a new API key by clicking on the button on the right (make sure to store the API key in a safe place afterwards):

3. Follow the "getting started guide" here to test your API key: https://docs.callbell.eu/getting_started

API Reference

You can find a comprehensive reference of Callbell API here:

https://docs.callbell.eu

Let us know what you think about it!

Cheers from Callbell 🛎

New

Hello everyone 👋

We just released a new version of our Callbell Mobile App supporting 4 new languages 🎉

🇮🇹 Italian

🇵🇹 Portuguese

🇪🇸 Spanish

🇫🇷 French

From now on, the app will automatically select the right language (usually the one selected in your settings phone). But you can of course manually change it:

This new version is available on the Google Play Store (Android) and AppStore (iOS) under the version 2.1.1

We hope you'll enjoy it, let us know what you think about it! Cheers from Callbell 🛎

New

Hey there ☀️

We just released a new version of the mobile app ! You'll find it on the AppStore or Google Play Store under the version number 2.0.2.

We've worked really hard to give you a new experience and we hope you'll like it !

What's new ?

Apart from the new design and new features, we also gave extra attention to the responsiveness of the app. You'll notice it even more on Android devices 🤖

But here is a non-exhaustive list of what's new. You'll notice a lot of other small things along the way.

💅 New design with a more consistent user experience

🗄 Filtering and sorting is now easier.

You can also choose to pin your favorite filter on top of your conversation list.

🔎 The search bar has been rethink.

You can now easily select a tag or a collaborator. Expand or shrink the contact/message results.

💬 Chat experience has been enhanced

You can finally zoom on pictures, awesome 🥳

⚡️ We added a quick bar action in the chat to close/reopen, star/unstar, assign/unassign a conversation. This will save you extra steps.

Let us know what you think about this new version, and as usual let us know if you have any questions!

Cheers from Callbell 🛎