Some fresh byDesign Workspace updates coming your way this week. We'd also like to announce that Slack access will be continued until December 2, 2021. We are diligently working on bringing a consistent and enjoyable experience for Messages across all devices. We are also aware of ongoing file download issues. As a temporary workaround, right click the file to open it in a new tab. This will allow you to save it directly.
New
Sub-requests are finally here. This will help you, your team, and your Success Manager manage requests that have multiple, moving parts. On your dashboard or on the requests list, you'll now see a little arrow on the request indicating it's a sub-request. In addition, you can access the parent request or sub-request via the Request Record.
New
You are now able to mention someone from the byDesign team in comments and messages. Next release, you will be able to mention other members of your time, and also be mentioned yourself with SMS and email notifications.
New
You are now able to expand the request description within the request record for a larger view.
New
You can now edit messages within Messages.
Improvement
We have added new file icon types for Photoshop, Illustrator, .zip, .doc, .docx, .ppt, .pptx, and more.
Improvement
You can now create multi-line comments in the request record.
Improvement
The single-view file preview now displays the full image and fits to the size of the preview, instead of sides potentially being cut off.
Improvement
If you're on a legacy plan, you'll now notice the correct plan amount populating in your Plan Settings.
Improvement
Help documentation in our help center has been updated. You can view it here.
Fix
The assignee of a request will now have their name populated on the All Requests view.
Fix
When you click a user's profile image and open their profile, the correct company name will now populate.
Internal
New
From the ground-up, we've built a new Slack bot that sends dynamic notifications. This means you will receive notifications from the byDesign bot instead of Slackbot. Below you will find the first batch of notifications that you will start to receive.
Success Managers
- When a new request has been created.
- When a request has been marked Ready for Review.
- When a new feedback item was left on a request.
Specialists & Designers
- When you've been assigned to a new request.
- When you've been mentioned in a comment on a request.
- When a request you're assigned to has a requested revision.
New
Sub-requests are finally here. As a Success Manager, you can make a sub-request by clicking "+ Add" on the parent request. If you have a sub-request on your dashboard or request list, it will be indicated with an arrow.
New
For Success Managers, the first version of the workload "dashboard" is available. To access, click the word "Assignee" on the request record. This pop-up will display either a list of Designers or Specialists, as well as the number of requests they have due on the day of the request you have open.
New
You are now able to expand the request description within the request record for a larger view.
New
Brand Assets tab is now available in the client profile module so you can add a client's brand assets. This feature requires a bit more work, so if you encounter bugs, be sure to report it.
New
Meetings that you add notes@getbydesign.com to the invite will automatically record the meeting and add the .mp3 and .pdf transcript to the client's profile module automatically.
New
You can now delete requests and sub-requests as a Success Manager from the request record.
New
You can now edit messages within Messages.
Improvement
You can now create multi-line comments in the request record.
Improvement
We have added new file icon types for Photoshop, Illustrator, .zip, .doc, .docx, .ppt, .pptx, and more.
Improvement
Stripe API is now configured to automatically update plans on renewal dates.
Improvement
For Specialists, there is now a tag on the request within your dashboard that gives you an estimate to how long a request should take to complete. If the expected time falls outside of the range, contact the client's Success Manager.
Fix
The "In-Progress" tab count has been updated on the dashboard.
Fix
The Ready for Review calculation on the Success Manager sidebar has been fixed.
Fix
The Hours field on the request record is now larger to accommodate double-digit hours.
Fix
The assignee of a request will now have their name populated on the All Requests view.
Fix
When you click a user's profile image and open their profile, the correct company name will now populate.
On Deck
- Deeper responsiveness is around the corner. We're working on a new responsive engine to deliver a better experience across multiple devices and screen sizes.
- A iOS and Android app are both on the way in the coming weeks. Stay tuned for further updates.
- Further enhancements to states and views so that when you open various pop-ups, it doesn't reset where you were.