We published this blog post to share more about our decision.
If there's anything we can do to support you in your last month within Reply, we'll be here to help at email@example.com
Beyond what’s in the blog post, we wanted to share a few more details with you:
Billing Information: You have already made your final payment to Reply, and there will be no other charges for your Reply plan.
Alternatives to Reply: If you’re looking for another tool to help you manage your customer support over social media, we have a few ideas:
Sparkcentral — Sparkcentral enables social engagement teams to deliver frictionless customer service on Twitter, Facebook, Instagram, WhatsApp, and more, making digital engagement with your brand memorable
Zoho Desk — is an award-winning context-aware customer service software that helps support teams deliver timely help to their customers across channels like email, phone, chat, social media, and more
Zendesk — Allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.
Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. It allows you to automate workflows, offer convenient self-service options, manage SLAs, and generate reports all in one tool. Freshdesk starts free.
Happy Fox offers integrations with Facebook, Twitter, email, text and phone. Their most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and real-time reporting. Happy Fox starts at $39/mo.
Kayako connects the dots between your support channels, your customer's information, and your team. It supports email, chat, Twitter and Facebook. Kayako starts at $15/mo.
I’m so sorry for how this transition may be disruptive for your team and the work you’re doing. Again, we’ll be here via firstname.lastname@example.org to answer questions and work with you in any way you need.
Best, The Buffer Team