Save more time with Saved Replies πŸ“–

Yay! You can now save replies to common questions and conversations, so you don’t have to search around for snippets or type up the same message, again and again.

To create your first saved reply, go to Settings, then Saved Replies. Or feel free to check out this short guide in our knowledge base.

Easily connect Instagram accounts πŸ‘

Exciting news! You can now connect an Instagram account with just a couple of clicks. To connect an account, go to Settings, then Social Accounts.

More context for your conversations πŸ‘€

Last week we made some handy tweaks to your contact sidebar, to help you see more context of your contact conversations. (What a mouthful! 😝)

  • A timestamp now shows when other conversations were last updated. At a glance, you can see if their last contact was this week or 6 months ago.
  • You can now see the status (open, pending or closed) of other conversations. This makes it easy to see if another thread or conversation is currently open with a contact.
  • We show a little reply icon to indicate if you've sent the last reply in a conversation.

Support for Czech language automations πŸ‡¨πŸ‡Ώ

You can now route, assign or tag conversations that are in Czech. SkvΔ›lΓ½!

Toggle keyboard shortcuts on/off πŸ‘Œ

If keyboard shortcuts aren't your thing πŸ˜…, you can now choose to disable them with one click from Settings > Account:

An improved conversation experience

Today we're excited to share a number of improvements to your conversation experience in Reply:

Easily include others in your @mention replies

It's now easier than ever include (or exclude) users from your @mention replies. Simply click on the recipients for a quick list:

You can even set reply-all as your default.

From Tweet to Direct Message

Moving from a Tweet to a Direct Message with a customer is now a snap:

A larger, clearer composer

We've made more room for you to work with a an improved composer:

Highlighted thread items

And lastly, we're now highlighting the current item (Tweet, comment, etc) you're replying to, making things clearer than ever:

New: Facebook Reviews β˜…β˜…β˜…β˜…β˜†

We're working hard to make Reply the best place to handle all of your social engagement. Starting today, in addition to comments and private messages, you'll now be able to take action on any Facebook Reviews your page(s) receive too:

You'll see the star rating, as well as any comments left by the reviewer, and of course be able to reply directly from our inbox.

New: view Facebook comment GIFs πŸŽ‰

Last month Facebook announced that GIFs were finally making their way to comments. Celebration, hilarity, and intense debate around how to pronounce the word GIF ensued.

Today, we're excited to share that GIFs in Facebook comments are now shown in Reply, too:

☝️yup, that's GIF within a GIF. πŸ˜‚

New: Email notification preferences πŸ“«

Like snail mail, this one is loooong overdue... but you can now control which emails (and notifications) you get from us. Yay πŸŽ‰!

Just head to Settings > Notifications where you can toggle on / off whatever you'd like:

New: Quote Tweets & unfurled links πŸ”—

Hot on the heels of our recent Twitter updates, we're excited to share two more improvements we think your team will love: support for quote Tweets and auto-expanded Twitter status links!

Quote Tweets, retweets with a comment, are now supported in Reply and will be shown with a nice preview, including any attached media. The same goes for any Twitter status links shared in a Tweet too!

You'll no longer need to blindly click on a status link or head to Twitter for more context πŸ™Œ.

No published changelogs yet.

Surely buffer-reply will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree