Boulevard changelog
Boulevard changelog
joinblvd.com

Clients: Improved Appointment Details Page + Reschedule Functionality

 

New

  

We are launching new client-facing Appointment Details page that allows clients to reschedule their own appointments.

The beautifully redesigned page makes it easier for clients to see what they need to do ahead of their appointment, like fill out forms. Clients will also have the ability to reschedule their own appointments without needing to cancel and restart the booking process or call your staff.

A client's ability to reschedule will follow the cancellation policy you already have in place. If a client tries to make a change too close to their appointment, they will be prompted to call and speak to staff, so you can assess whether to charge cancellation fees.

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Updated Booking and Reminder Emails

To accompany our updated Appointment Details page, we updated the automated appointment confirmation, reminder, cancellation, and receipt emails. The new emails have big bold buttons that prompt clients to confirm their appointments and/or fill out their forms, and link to the updated Appointment Details page automatically for easy appointment management. The emails also enable clients to manage their communication preferences.

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Set Location Hours

Once they get to the Appointment Details page, clients will see information about the location of an appointment including the address and social media accounts. We have also added a new Location Hours setting so clients can see when your location is open.

We've input hours for you based on your location's schedule settings. If you'd like to alter the hours displayed to clients, navigate to the Location Information section of the Manage Location settings. Updating location hours will not impact any staff schedules or other calendar display settings.

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We hope your staff and clients alike will enjoy these highly requested updates!

In-Use Gift Card Warning

 

New

  

Who doesn't love the gift of self-care? When selling gift cards, a warning message will appear at checkout if the gift card number is already active and in use.

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If you click to cancel, the gift card will be removed from checkout and you can start fresh. Otherwise, if you want to reload the existing gift card, you can select “Add additional funds” and continue the transaction. Happy gifting!

Automated Campaigns Billing Update

 

Improvement

  

We’ve heard your feedback! As of December 1st, we’ve updated the way we’re billing for automated campaigns. Previously, when an appointment was booked by a client within 7 days of receiving an automated campaign, the $2 attribution fee was charged at time of booking. However, this sometimes led to being charged for appointments that were ultimately canceled.

To address these concerns, we’ve updated the way we’re charging: for appointments that are booked by clients within 7 days of receiving the automated campaign, the $2 attribution fee will now be charged only once an appointment has been completed. Meaning, you won’t see a charge until the appointment has been checked out and closed! This change will be reflected on your January 2023 invoice.

We’ve also updated the Marketing Generated Appointments Beta Report template to include an “Appointments Completed” column to help you understand how many attributed appointments have been closed during a certain time period. Note this only applies to new reports, if you’ve previously customized this report, you can now add this column.

‘Send Now’ for One-Time Blasts

 

Improvement

  

Have a time-sensitive email to send out? We’ve got you covered! We’ve added the option to send your One-Time Blasts immediately, rather than scheduling for a later date.

Once you’ve built your One-Time Blast and you’re sure you’re ready to send, simply choose the ‘Send it Now’ tab and select ‘Send campaign now’. You’ll see a prompt to confirm your choice, as once the email begins sending, it cannot be paused, edited, or canceled.

That’s it! Your email will begin sending within a few minutes of activating it, and your dashboard will update with stats a little while after the send is complete.

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Google Book Online - Reserve with Google Integration

 

New

  

It’s now easier than ever for clients to find and book with your business. With our new Reserve with Google integration, you can add a Book Online button to your Google Business Profile, allowing clients to open your Boulevard self-booking overlay directly from Google Search and Maps.

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Boulevard and Reserve with Google integration is super simple to install and is now available in the Apps & Integrations section of your Manage Business settings. Install today to leverage the visibility of Google plus everything you love about Boulevard's self-booking.

To learn more, check out the support article.

Updated Marketing Suite Status Icons

 

Improvement

  

We’ve made it easier to understand the statuses on your Marketing Suite campaigns with improved icons!

All campaigns will now be clearly labeled with their current status and new icons - “Active” and “Paused” for Automated Campaigns, and “Scheduled”, “Sending”, “Paused” and “Draft” for One-Time Blasts.

Check out the updated icons below!

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Marketing Opt-In Preferences

 

New

  

As we continue to grow Boulevard’s Marketing Suite functionality, we want to ensure we’re following industry best practices and adhering to relevant laws regarding email and text marketing. With this release, we’ve added the ability to collect clients’ marketing opt-in preferences through the booking widget.

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New and returning clients will now be asked to select their marketing opt-in preferences when they create a new appointment. They can choose to be contacted via email, text, or both and they’ll only need to set these preferences once. Their selections will be shown on their client profile in the dashboard and when creating a new appointment. To learn more about this initiative and your ability to update a client’s preferences, check out our support article and FAQ!

Powerful new add-on services

 

New

  

We've heard your feedback and are thrilled to announce that Boulevard's add-on services have received a major upgrade. With our new add-ons, you now have the ability to create a service with your desired settings, from service provider or resource assignments to commission specifications, and attach it as an add-on service to a base service.

Our new add-ons can also be associated with package and membership vouchers, usage-based pricing, and are visible in reporting. The add-on must be performed by the same provider as the base service, allowing you to increase per-client spend and enhance your clients' services without causing scheduling headaches.

Add-On Service Only

As part of this exciting new feature, we've introduced a new "Add-On Service Only" toggle within the service menu of your Manage Business settings. When on, this setting ensures that staff or clients can only see the option to book the add-on service when a compatible base service is already selected in the booking flow. This allows you to tap into all of your favorite service functionality without allowing an add-on to be booked by itself.

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Zero Minute Duration Add-Ons

Want to offer enhancements to a base service that do not extend its duration? We've got you! If a service is set as "Add-On Service Only," you'll now be able to set the default duration to zero minutes.

Clients can self book add-ons in the booking widget

Clients will now have the ability to book their favorite services with add-ons that incorporate all of the scheduling logic your business may need. Once a client selects their base service and add-on(s), we have updated the booking widget so that it filters the available service provider option to only the providers who are able to perform both the base and selected add-on services.

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Old add-ons = "service modifiers"

Our previous version of add-on services are now called "service modifiers." You'll see that any previously created add-ons are included in this section of the "Options" tab for each service. Modifiers will maintain all existing functionality so as not to disrupt your scheduling, however we encourage you to think of modifiers as customizable selections to the base service that may impact the duration or price but are not services themselves. Examples include length of hair for a haircut or preferred aromatherapy scent during a massage.

For more information on setting up Add-On Services in your service menu, please visit our support article in the Knowledge Center: Add-On Services

Additional FYIs:

  • If you are using Boulevard's Booking API for a custom booking flow, we have updated developer documentation available for you to make the necessary changes to use add-on services effectively during your bookings. Please reach out to Boulevard Support for additional details.
  • Add-On bookings are not yet supported in the Boulevard Professional App. Coming soon!

Get social with your email marketing

 

Improvement

  

We’ve enhanced the Marketing Suite email campaign builder, so you now have the ability to add a social media section to your email template.

Best part? It's easy! Once in the email campaign builder, click on “Content” from the right hand menu, look for the "Social" block, then drag and drop it to wherever you'd like it to appear in your email template.

To add links to your chosen socials, click on their corresponding icon, then pop in the respective links for each site. You can even choose the shape and color of the social icons from the “Icon Type” dropdown to make sure they align with your brand's aesthetic.

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Enhanced Controls for Logging Out & Deactivating Users

 

Improvement

  

At Boulevard, we want to ensure you have the control you need over your business, so we've made it easier for account administrators to log out employees if their device is lost or stolen. Navigate to either the Staff or Employees section of your administrator tools, select a staff member, and log them out.

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For added security, when you deactivate a user, Boulevard will automatically log them out of all of their sessions. No need to worry about doing that yourself.