We added a Search field on the Email Templates page.

Now you can quickly search for a specific email template.

This is especially handy if you have a lot of templates in your account.

You are now able to set a "reply-to" email address that is different from the email address that is used to send your email messages.

You are able to set this on the global level (throughout your entire account):

And you are also able to overwrite it on a sequence or broadcast level.

This feature is especially useful if you want to hand over the replying of emails to your teammate, but still want to stay as personal as possible by using your personal email address when sending emails.

E.g.

From Email: john [at] yourdomain [dot] com

Reply-To Email: support [at] yourdomain [dot] com

You can now save your email content into templates and then re-use that content over and over again throughout your sequences and broadcasts.

This means you don't have to manually copy/paste again.

Please see this for more: https://help.birdsend.co/article/show/122057

We've improved the loading time for the broadcast page, sequence page, and form page. They now load much faster when you access them from your account.

We've improved our Export contacts feature.

Previously you can only export all contacts in your account. There wasn't a way to export only a certain segment of your contacts.

For example if you want to export contacts based on tags, or sequences they're subscribed to, or how much they've spent money on your business (lifetime value), etc, you can't.

With this new improvement we've released, you now can do the above and more.

Simply go to the Contacts page and export your contacts based on whatever filters you want.

Click here for instructions

In order to provide you with the highest quality service, for the next few months we're investing most of our resources in enhancing the BirdSend platform so that the following will be vastly improved:

• Performance
• Stability
• Scalability

In technical terms, we’re doing code refactoring to every part/area of the platform.

We've released direct native integration with SamCart.

When someone buys from your SamCart checkout, you'll be able to add them to your BirdSend account.

We support the following Triggers:

• product purchased
• product refunded
• subscription canceled

From inside your account >> [Email icon] >> [Automation] >> Rules.

Then under [Triggers] >> [SamCart].

Under [Actions] >> select one of the available actions, for example apply tag to the customer, subscribe him to a sequence, etc.

Previously when a contact unsubscribes, you unsubscribe him/her from your entire account completely.

This poses a problem.

Contact (let's say John) who wants to unsubscribe from topic A but still wants to subscribe to topic B -- has to unsubscribe entirely from your account… thereby resulting in you losing him as a contact forever. Imagine this happening to thousands of your contacts.

The problem above can be somewhat solved by using Automation Rules that goes like this…

Trigger:

• If contact clicks the link -- "click here if you do not want to hear about topic A again"

Action:

• Tag contact with "no more topic A"

Next time when you send emails about topic A, you exclude those who are tagged with "no more topic A".

However, not everyone is going to follow your instructions. There will always be people who click the footer unsubscribe link -- which, as explained above, is going to unsubscribe them from your account completely.

This is not ideal, as you’ll be losing subscribers who want to hear from you regarding other topics/interests.

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With this new "unsubscribe from tag" feature that we've just released… when your contacts click the footer unsubscribe link, you can ask them to choose which specific topics they want to unsubscribe from.

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How to set this up in BirdSend

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1/ From inside your account [Gear icon] >> [Unsubscribe Settings] >> choose [Let contacts choose which tags to unsubscribe from]:

Then click the yellow [click here] button.

You'll be prompted to save your settings.

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2/ Next you'll arrive at the following screen:

Feel free to customize the public-facing name and description for the respective tags (optional but recommended).

The public-facing name and description is what your contacts will see on the unsubscribe page. The clearer the name and description of the tag, the better it is for your contacts since they'll be able to decide which are the topics they want to unsubscribe from (and which ones to remain subscribed to).

Previously for Automation Rules related to email opens and link clicks, we only support "positive" behavior -- i.e. if contact has opened emails or clicked links.

With this new update, we now support "negative" behavior as well -- i.e. if contact has NOT opened or has NOT clicked links for sequence emails.

From inside your account >> [Email icon] >> [Automation] >> [Rules].

Then under [Triggers] >> [BirdSend] >> [Hasn't opened email] or [Hasn't clicked link]:

Once you've set up the Triggers (hasn't opened or clicked link), go to [Actions] and choose what you want to do with these contacts.

We've released direct native integration with aMember.

When someone buys from your aMember checkout, you'll be able to add them to your BirdSend account.

We support the following Triggers:

• product purchased
• product refunded
• subscription canceled

From inside your account >> [Email icon] >> [Automation] >> Rules.

Then under [Triggers] >> [aMember].

Under [Actions] >> select one of the available actions, for example apply tag to the customer, subscribe him to a sequence, etc.