We've improved our Export contacts feature.

Previously you can only export all contacts in your account. There wasn't a way to export only a certain segment of your contacts.

For example if you want to export contacts based on tags, or sequences they're subscribed to, or how much they've spent money on your business (lifetime value), etc, you can't.

With this new improvement we've released, you now can do the above and more.

Simply go to the Contacts page and export your contacts based on whatever filters you want.

Click here for instructions

In order to provide you with the highest quality service, for the next few months we're investing most of our resources in enhancing the BirdSend platform so that the following will be vastly improved:

• Performance
• Stability
• Scalability

In technical terms, we’re doing code refactoring to every part/area of the platform.

We've released direct native integration with SamCart.

When someone buys from your SamCart checkout, you'll be able to add them to your BirdSend account.

We support the following Triggers:

• product purchased
• product refunded
• subscription canceled

From inside your account >> [Email icon] >> [Automation] >> Rules.

Then under [Triggers] >> [SamCart].

Under [Actions] >> select one of the available actions, for example apply tag to the customer, subscribe him to a sequence, etc.

Previously when a contact unsubscribes, you unsubscribe him/her from your entire account completely.

This poses a problem.

Contact (let's say John) who wants to unsubscribe from topic A but still wants to subscribe to topic B -- has to unsubscribe entirely from your account… thereby resulting in you losing him as a contact forever. Imagine this happening to thousands of your contacts.

The problem above can be somewhat solved by using Automation Rules that goes like this…

Trigger:

• If contact clicks the link -- "click here if you do not want to hear about topic A again"

Action:

• Tag contact with "no more topic A"

Next time when you send emails about topic A, you exclude those who are tagged with "no more topic A".

However, not everyone is going to follow your instructions. There will always be people who click the footer unsubscribe link -- which, as explained above, is going to unsubscribe them from your account completely.

This is not ideal, as you’ll be losing subscribers who want to hear from you regarding other topics/interests.

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With this new "unsubscribe from tag" feature that we've just released… when your contacts click the footer unsubscribe link, you can ask them to choose which specific topics they want to unsubscribe from.

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How to set this up in BirdSend

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1/ From inside your account [Gear icon] >> [Unsubscribe Settings] >> choose [Let contacts choose which tags to unsubscribe from]:

Then click the yellow [click here] button.

You'll be prompted to save your settings.

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2/ Next you'll arrive at the following screen:

Feel free to customize the public-facing name and description for the respective tags (optional but recommended).

The public-facing name and description is what your contacts will see on the unsubscribe page. The clearer the name and description of the tag, the better it is for your contacts since they'll be able to decide which are the topics they want to unsubscribe from (and which ones to remain subscribed to).

Previously for Automation Rules related to email opens and link clicks, we only support "positive" behavior -- i.e. if contact has opened emails or clicked links.

With this new update, we now support "negative" behavior as well -- i.e. if contact has NOT opened or has NOT clicked links for sequence emails.

From inside your account >> [Email icon] >> [Automation] >> [Rules].

Then under [Triggers] >> [BirdSend] >> [Hasn't opened email] or [Hasn't clicked link]:

Once you've set up the Triggers (hasn't opened or clicked link), go to [Actions] and choose what you want to do with these contacts.

We've released direct native integration with aMember.

When someone buys from your aMember checkout, you'll be able to add them to your BirdSend account.

We support the following Triggers:

• product purchased
• product refunded
• subscription canceled

From inside your account >> [Email icon] >> [Automation] >> Rules.

Then under [Triggers] >> [aMember].

Under [Actions] >> select one of the available actions, for example apply tag to the customer, subscribe him to a sequence, etc.

We've improved our Form Display options to make it more robust.

We already have a robust "Show if" section. Now we've added a "Don't show if" section too.

This way our users can laser target which specific opt-in forms show up (and don't show up) on which specific pages.

This way you can laser target which specific forms show up on which specific pages.

You now have the ability to clone Rules, instead of creating it from scratch.

This will save you time.

Go to the Rules page via [Email icon] >> [Automation] >> [Rules]:

Then choose the Rule you want to clone >> [3 dots] >> [Clone]

Teachable auto revenue reporting was previously incorrectly recorded inside BirdSend because they use cents instead of dollars.

This has been fixed.

We've released direct native integration with ThriveCart.

When someone buys from your ThriveCart checkout, you'll be able to add them to your BirdSend account.

We support the following Triggers:

• product purchased
• product refunded
• subscription canceled

From inside your account >> [Email icon] >> [Automation] >> Rules.

Then under [Triggers] >> [ThriveCart].

Under [Actions] >> select one of the available actions, for example apply tag to the customer, subscribe him to a sequence, etc.