BA Redemption Finder isn’t working at the moment — but we’ll be back soon

Since Sunday 13th January, we’ve been unable to look up live British Airways availability due to an issue with the data source we use.

This means that the search functionality on the site has been broken, and we haven’t been able to send automated alerts when seats become available.

The underlying bug is being looked into urgently (although it is not within our control), and we’re confident that it will be fixed soon.

Until then, we’d suggest searching for availability for yourself on the British Airways website.

We understand how frustrating this is — especially if you’re an Elite member — and want to apologise. We know you rely on the site to find seats and make the most of your Avios. Rest assured that we’re doing all we can to get the site back to normal.

If you’re an Elite member, we’ll send you an email as soon as we’re back up and running, and you’ll receive a refund on your monthly membership for the time that the site has been unavailable.

If you’re not an Elite member, let us know if you’d like us to give you a heads up once we’re back to normal, and we’ll be sure to keep you in the loop.

If you have any questions or concerns at all, please do drop us an email at help@baredemptionfinder.com — we’ll be pleased to help.

You now need to be signed in to set up an alert

Until now, signing in on the site has been pretty much optional - in particular, you could set up an alert without logging in, just by entering your email address.

Behind the scenes, we'd silently create your account for you when you set up your first alert or signed up for an Elite membership.

This ended up leaving people very confused (understandably!). Now, you'll need to be logged in to set up an alert.

If you've ever set up an alert or signed up for Elite membership, you already have an account. Otherwise, you should sign up first.

We'll now only show "I don't know where I want to go" results on a map

Our Explore feature, which we launched back in November, helps when you have Avios to spend but aren't sure where you want to go. Just tell us about when you want to travel, and we'll show you all of the destinations with seats available.

Originally, we displayed the results as a list, but last week, we added a new and improved map view.

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We've now got rid of the list option - the map is much easier to use, and finding nice images for the list is pretty tough (especially as we get ready to launch Virgin Atlantic Support) 😱.

We'll now show "I don't know where I want to go" search results on a map 🗺

By popular demand, when you use the "I don't know where I want to go" search option, we'll now show the results on a map, as well as in a list 🗺

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If you prefer the sortable list to the map, just scroll down and you'll find the old UI hiding below.

We've given £282 to Crisis 🎁

We ran a special Christmas campaign this year to support Crisis in their campaign to end homelessness in the UK.

We promised that, for each new Elite member who signed up between Christmas Eve and the end of Thursday 27th December, we'd give their first month's membership fee to Crisis.

Over the offer period, 94 people signed up, so we've just given them £282.

Thank you 💓 Your membership makes a huge difference to keeping BA Redemption Finder running, and this Christmas, it'll help some of the most vulnerable people in society too.

🎄 Help the homeless this Christmas with our special offer

This Christmas, we're supporting Crisis in their mission to end homelessness in the UK.

If you sign up for a BA Redemption Finder Elite membership for £3 per month before the end of Thursday 27th December, we'll give your first month's membership fee to Crisis.

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With a BA Redemption Finder Elite membership, you'll get hourly alerts so you know as soon as BA release seats, and access to our groundbreaking "I don't know where I want to go" search tool, recently featured on Head for Points.

You're not tied in, and can cancel whenever you want. Your membership makes a huge difference to keeping BA Redemption Finder running, and this Christmas, it'll help some of the most vulnerable people in society too.

Our Explore tool is now exclusive to Elite members

Our Explore feature, which we launched back in November, helps when you have Avios to spend but aren't sure where you want to go. Just tell us about when you want to travel, and we'll show you all of the destinations with seats available.

After a month of free access, Explore is now exclusive to Elite members - join for just £3 per month and get hourly alerts, the Explore tool and more!

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Know when you want to travel, but not sure where to go? Our new Explore tool is here to help.

Up until now, BA Redemption Finder has been focused on solving one problem: helping you track down redemption seats when you know where you want to go.

Today, we've launched a brand new tool, which we call "Explore", which helps you when you have Avios to spend but aren't sure where to go.

Just enter when you want to leave and when you want to come back, how many seats you need and what cabin you want to travel in, then hit "Show me where I can go".

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We'll show you all the destinations with availability matching your requirements.

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For now, you have to pick the cabin you want to travel in and choose the exact dates you want to go, but we're planning to make the tool more flexible very soon.

We're testing out this new feature and would love to hear your feedback. Just drop us an email at help@baredemptionfinder.com or tweet us at @baredemptionfdr.

We'll now tell you how much you'll pay in taxes on top of your Avios

When you search for availability, we'll now show you how much you'll pay in taxes per person on top of the cost in Avios.

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Sometimes, it's cheaper to buy two one-way tickets than a return (for example from London 🇬🇧 to Tokyo 🇯🇵). When that's the case, we'll give you a heads up so you can save money. (This also happens sometimes for Reward Flight Saver, but we're not ready to flag that quite yet.)

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The date picker for setting up alerts now shows the day of the week

When you're setting up an alert, you select using a calendar what dates you're interested in.

Since the beginning of BA Redemption Finder, we've shown the weekdays on the availability calendar, but not when you're selecting dates for your alerts. Now, we'll show you the days of the week to help you pick the right day.

Thanks to Alexis for the suggestion 💌

No published changelogs yet.

Surely BA Redemption Finder will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree