ARTSVP changelog
ARTSVP changelog
artsvp.co

Real time check in across devices ✅

 

New

 

 

In order to aid front of house teams using iPads or mobile devices to check in guests we are excited to launch real time live check in.

This means that all devices will update automatically when a guest is checked in without the need to refresh the page.

CleanShot 2021-09-14 at 14.41.50.gif ⬆️ gif showing 1 browser automatically updating without refreshing

In addition to this live alerts will show when bookings are made.

NB. Remember to use partial check in if only part of a group arrive for accurate attendance tracking. To do this click on a booking and just check in the number of guests who have arrived.

Add/remove guests from bookings

 

New

 

 

You can now add and remove guest from a booking. In addition you can add the email of the guests attending. This is a useful feature if you are capturing the details of all visitors on the door for either contact tracing or following up post event.

To add or remove guest from a booking simply click on the booking and add and remove guests at the top of the booking module.

CleanShot 2021-09-10 at 13.20.34.gif

Preview the booking page

 

New

 

 

You can now preview the booking page to check how a page looks without being able to actually make a booking.

This feature helps you quickly see how a booking page looks even if you have bookings turned off.

Bookings can't be made from the preview view.

CleanShot 2021-07-29 at 17.05.43.gif

Adding names of guests to bookings

 

New

 

 

You can now add the names of guests directly to the bookings.

Simply click on a booking and click the edit icon next to the guest names.

CleanShot 2021-07-29 at 16.57.06.gif

Partial check-in and adding guest names

 

New

 

 

It is now possible to check in part of a booking.

Previously it was only possible to check in the whole booking upon arrival but now you can mark bookings as partially checked in when the whole group do not arrive at once or at all.

  • Fully checked in bookings are marked with a green tick. You can check a whole booking in (and out) directly on the bookings view by clicking the tick.
  • Partially checked in bookings are marked orange
  • Unchecked in bookings are marked grey

CleanShot 2021-07-29 at 16.51.07@2x.png


How to partially check in some guests on a booking

Partial check in lets you check in just the guests that have actually arrived. To do so simple click on a booking from the bookings view and then check in the number of guests that have arrived.

CleanShot 2021-07-29 at 16.49.38.gif

Paid Tickets and Extras

We recently added the ability for ARTSVP clients to create their own paid tickets. We have worked hard to make the system simple and easy to create multiple ticket types. In addition you can also sell "Extras" such as tote bags, catalogues etc without effecting availability.

Creating Ticket Types

You can edit the name, description and price of tickets. You can also set a minimum and maximum quantity that each booking must include if necessary.

CleanShot 2021-07-23 at 15.19.48.gif

Adding Extras

Adding additional items that can be pre-paid for when booking can increase revenue and provide a sleek experience when a customer is already making a purchase.

Adding in extras is very similar to adding a ticket but they do not count towards availability.

CleanShot 2021-07-23 at 15.23.55.gif

Add admin notes to bookings

With a recent update all accounts can now add notes to their bookings and guest lists.

This feature is designed to help teams operate efficiently and delivery exceptional client service.

How it works

Any individual with an ARTSVP account and access to bookings on a specific event can add/edit the note attached to a booking. To do this simply click on a booking and add a note.

notes.gif

Any individual booking on the bookings view with a note attached is marked with a note icon to make it easy for the front of house team to quickly check notes when clients/visitors arrive.

Uses for notes

  • Letting front of house know of special requirements for certain clients.
  • Informing front of house which sales or clients liaison to get when certain clients arrive.
  • Marking special requests made by clients.

Visitors can now change their own booking

We secretly dropped a much anticipated feature a couple weeks ago that lets visitors change their booking slot if there are ones available.

You can disable this feature if you don't want to allow customers to make changes to their booking by going to the edit event page and scrolling to the bottom where you can uncheck a box.

CleanShot 2021-04-29 at 16.17.33.gif

Custom logo on booking emails

We have recently pushed an update that uses the same logo show on booking pages in the booking confirmation emails your visitors receive.

To update this simply click on the Organisation Settings (from your dashboard).

image.png

'Check-in Only' membership role

You can now add a member to your Organisation or Event with a 'Check-in Only' role. This restricts these members to only being able to Check-in users on the booking list.

Check-in Only members will be unable to add new bookings, download booking data or access event level settings.

CleanShot 2021-04-05 at 11.25.09.gif