New
You can now create segments from any user and company Intercom attributes, including custom ones.
Create powerful segments from Intercom attributes
Track Intercom user and company data
New
You can now set up which Intercom user and company data to be tracked by Acute, including your custom attributes.
To get started just go to the Intercom page and check which user and company attributes you want Acute to track.
All the user and company data will be displayed on the user profile.
This way you and your team have all the valuable information at hand in Acute and don't have to switch between applications to make sense of your feedback.
Disable the public view
New
You can now disable the Acute public view from the Settings page.
This feature is great for companies that only want to track feedback internally.
Comment notification settings
New
You can now choose from different types of notifications when adding a comment. You can only notify the author, notify all voters, or you can send no email notification.
Feedback and comments moderation
New
You can now set up moderation for publishing new feedback and comments.
Now, all new feedback and comments will have to be approved before getting published.
Intercom conversation link added to vote
New
You can now open the Intercom conversations from which a feature request has been added directly from the votes modal, inside Acute.
This makes it easier to ask users follow-up questions, show mockups and ask for feedback, or give beta access in the same user conversation.
Track feedback on behalf of users
New
You can now track feedback manually on behalf of users from Acute.
To add a feedback post on behalf of a user just search and select a user from the Add on behalf of user input. You can search Intercom users based on name, email, or company.
This way you and your team can easily keep track of the feedback coming from demos, sales calls, or customer interviews.
Track votes on behalf of Intercom users
Improvement
You can now track votes on behalf of Intercom users straight from Acute.
To track a manual vote just go to the feedback's page and click on Voters.
From the voter's modal search and select the user whose vote you want to track. You can search your Intercom users based on name, email, or company.
This way you and your team can easily keep track of the feedback coming from demos, sales calls, or customer interviews.
Understand the needs of your most important customers with user segmentation
New
You can now filter feedback based on user segments.
Define relevant group segments based on criteria like monthly revenue, signup date, number of sessions, etc. Then, you can slice and dice your feedback based on a particular segment to better understand and prioritize the needs of your most important customers.
User segments give you better insights into what features are the most important to different type of customers like New customers, Long-term customers, VIP, or Enterprise customers.
Use your own favicon for the public feedback page
Improvement
You can now use your own favicon for the public feedback page. This removes the Acute branding from the favicon and uses your own instead.
To set it up, go to your Custom domain's Settings page and upload your favicon.
